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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Kennesaw, GA /in/Candidate's Name /OPERATIONS DIRECTORHighly skilled operations leader with a proven track record of success across multiple industries. Exceptional communication and interpersonal skills, adept at building rapport with diverse groups. Possesses strong analytical abilities and a commitment to ongoing learning and professional development. Demonstrated integrity, adaptability, and a talent for collaborating with dynamic leadership teams. Known for driving revenue growth, managing innovation, and introducing pilot programs. Experience in hiring, developing managers, and leading large teams to achieve strategic objectives. Passionate about leveraging strategic thinking to improve profits, control expenses, and enhance quality.KEY SKILLS & COMPETENCIESProcess Improvement Conflict Resolution Staff Development Business Growth Customer ServiceAnnual Budgeting Forecasting Safety Practices Performance Management Financial AnalysisSOPs Brand Standards Training Programs Business Planning Vendor Relations MS Office SuitePROFESSIONAL EXPERIENCEBLENDID Atlanta, GA 2021 2024Operations DirectorResponsible for ensuring robotic kiosk units are delivered and assembled per company's procedure.Successfully delivered and assembled 12 units during tenureOpened and trained teams for 6 smoothie locations across various owner-operator sitesTrained teams to operate and maintain kiosks with a success rate of 75-80%Provided technical support and backend analysis coast to coast, handling 30-45 issues per weekAchieved ~25% increase in product orders meeting company specificationsMY PETS VET GROUP Atlanta, GA 2020 2021Director of Hospital OperationsManaged day-to-day operations, provided hospital team support, and ensured profitability and quality of medical care and standards were upheld.Improved revenue rate for one location from $400K to $700/$825K per yearGrew revenue rate for a second location from $325K to $525K-$600K per yearRecruited and hired 4 DVM candidates, representing a 25% increase in overall staffDesigned and implemented effective local marketing campaigns through flyer campaigns, digital marketing, mailers, and wind-waversReduced labor costs by 6%Implemented additional revenue stream through B2B interaction with reptile shop, resulting in a 35% increase in exotic pet B2C customer baseZBS PET CARE LLC Atlanta, GA 2020Souteast Regional DirectorLed field team in Georgia and Florida, supporting operations of 15 veterinary clinics, 2 regional managers, and successfully acquired four additional clinics. Analyzed monthly P&L's, provided direction on practice performance, monthly budget guidelines, inventory review, and labor control.Recruited and placed 6 DVM candidates for practice and emergency hospital placement, resulting in a 20% increase in staffing levels across the regionImproved COGs from 27.8% to 23.3% through a set cost guideline per hospital, reducing inventory and ensuring fair market pet treatment plansReduced labor costs from 58.6% to 52.3%, resulting in a 3.9% ($6K) improvement over budgetDrove revenues by 6%+ through efficient scheduling and establishing norms for appointment timesAchieved record-breaking revenue day at the emergency clinic, with $25K, attributed to increased demand during a peak periodPAPA MURPHYS Atlanta, GA 2011 2019Director of Franchise OperationsResponsible for operational support of 68 franchised locations, including opening 25 new locations, partnering with retail owners to improve P&L, training opening day staff, and providing marketing support.Maintained low turnover by coaching operational management on recruiting, hiring, and retaining better candidatesImproved EBITDA by 4% through strategic price increases and inventory control, based on evaluation of local market demand and trendsConsistently achieved 92%+ KPI across performance metricsOpened and trained 35 locations and teams, representing 37% of the franchise network in the areaAchieved 90% scores on store evaluation visits and secret shopper visitsImplemented various marketing strategies, including sampling products at local events, digital marketing, media blasts, and quarterly campaigns promoting specialty pizzasVITALPET Atlanta, GA 2009 2011COOServed as a liaison with a third-party human resources company. Established payroll, work contracts, benefits, advertising, and other operational structures.Led the acquisition of multiple hospital operations, growing from 3 to 107 employeesImproved operating revenues by 10% and margins by ~15% during the first full year through vendor streamlining in hospitals, including the addition of grooming services and pet boardingAchieved a 5% growth in the first few months post-acquisition, followed by a 7% increase in Y2Retained all staff from acquired hospitals, totaling ~15-30 employees based on location volumeDrove shift in marketing initiatives toward eCommerce, including Facebook and Website pop-up advertising, accounting for 13% increase of new clients and growthINDEPENDENT Atlanta, GA 2009 2011Business ConsultantDefined and implemented best practices in hiring, operations, and facility management for childcare and pet care industries.Advised a small group of 5 independently owned childcare facilities and 4 veterinary practices on operational improvementsGuided venture capitalist investment spending in the veterinary industryImplemented modified operating systems including comparable POS systems, recommended suppliers for cost efficiency, and facility reviews for safety, reputation, and cost optimizationADDITIONAL EXPERIENCESenior Vice President of Operations Southeast Region - BANFIELD, THE PET HOSPITALEDUCATIONA.A.S in Hotel, Restaurant & Institutional Management, NORTHERN VIRGINIA COMMUNITY COLLEGEBusiness Administration and Management, BRIDGEWATER COLLEGE |
