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Click here or scroll down to respond to this candidateCandidate's Name
Certified IT Support SpecialistCertified IT Support Specialist with 5+ years experience in technology and skilled in hardware, desktop support, and application support. Knowledge includes quick issue resolution, critical thinking skills, and customer service. A self-motivated team member with a strong work ethic, recognized for efficiency and drive for results.EMAIL AVAILABLE PHONE NUMBER AVAILABLE Germantown, TNHCL Tech - Field Service Techinican - Memphis TN August 2022 - CurrentProvide technical support for applications and programs to staff members and customers within an organization.Install, configure, maintenance, and troubleshooting of Network devices like Switches, Routers, Modems, Wireless Devices, SDWAN and peripheral.Deploy hardware equipment such as: desktop computers, laptops, printers, scanner, Ingenicos and VOIP phones.Troubleshoot analog fax lines.Manage 20 TPR sites that fall under Tenet Healthcare account. Navistar- Desktop/Help Desk Support Technician- Olive Branch, MS October 2021 - June 2022Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Assisted end users through a problem-solving process. Performed maintenance of computer systems.Responded to emails and support for customers seeking help. Recorded, update, and document requests using an IT ticketing system. Oversaw technical assistance and support for incoming queries issues related to computer systems, IP phones, printers.ExperienceAssisted customers through a step-by-step process for troubleshooting hardware issues. Performed upgrades and installed updates.Completed troubleshooting and repair when computers had issues. Installed, tested, and deployed new client software applications. Performed testing of new operating systems and various software and hardware. Troubleshoot software issues.Performed virus/spyware removal.Installed new images as scheduled and needed.ER2- Level II Laptop/Desktop Technician- Memphis,TN- April 2016- October 2021 SkillsPC Trouble ShootingPC & Laptop RepairHardware TroubleshootingHardware InstallationNetwork TroubleshootingImaging AcornsMobiles/ Tablets/iPadsCisco Meraki SwitchesCisco Meraki RoutersCisco Meraki Access PointsWindows XP/Vista7/8/10/11Windows Power ShellImagining (Acronis, Softthinks, Ghost)Microsoft 365Antivirus/ MalwareActive DirectoryRemote AccessSoftware (LogMeIN)RDPIT Fundamentals Certification, 2018IT Foundations(Comptia A+), Tech901, June 2018Microsoft Certified Professional Certification (MCP) Certification, 2016 ITIL Foundation Certification, 2016Associates in Automotive Service Technologies, Southwest Tennessee Community College (2015) IT Certification Training, Lab Four Professional Development Center, Memphis, TN (2015) Education/Certifications |
