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Click here or scroll down to respond to this candidateCandidate's Name
SR. IT PROFESSIONAL: TECHNICAL PROJECT MANAGEMENT COMPLIANCEPalm Coast, FL Street Address LinkedIn: Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLELEADER TRUSTED ADVISOR SME IT PROJECT MANAGEMENT/COMPLIANCE VETERAN US AIR FORCESenior IT Technical professional bringing over 20 years demonstrated experience managing/hands-on focus reaching major IT infrastructure and compliance operations area delivering practical technology solutions. Meticulous attention-to-detail, exceptional customer service, concise communication.AREAS OF EXPERTISEProfessionalTrusted AdvisorActive Listener, ApproachableCollaborative, ConsultativeLeader, Coach, Manager, MentorRelationship ManagementVendor ManagementStrategic Thinking/PlanningBudget Development/ExecutionOperations PlanningProcurementService Level Agreement (SLA)Concise CommunicatorContinuous Process ImprovementChange ManagementAsset Management (ServiceNow)Program/Project ManagementCompliance: PCI, SOXHelpdesk Implementation/ManagementCompliance, Data Privacy, Risk, Quality ManagementPolicies/Procedures Development/ ImplementationTechnicalServiceNowProtocolsSoftwareTechnology Infrastructure/ITILSetup/Configuration/DecommissionDesign/Build/Upgrade/IntegrateOn Premise, Cloud, VirtualizationAgile/JIRA/Kanban/ScrumCyber Security Compliance/AuditElectronics, Voice, MessagingProject Management MethodologyWindowsServers: Windows, HP, Dell, IBMOperating SystemsSharePoint OnlineMicrosoft Office 365Microsoft ProjectProject Management Webparts ConfigDatacenter, Networks, Routing, Switching, Desktop, ServerPROFESSIONAL EXPERIENCEWells Fargo Palm Coast, FL (Remote) February 2015 May 2024SENIOR TECHNOLOGY BUSINESS SERVICES CONSULTANT, AUDIT/COMPLIANCEManage small-to-large projects re: audit, compliance, risk management ensuring remediation of non-compliant itemsOversee assetCollaborate/coordinate deliverables with planners, engineers, application teams, business unitsCommunicate/consult with stakeholders capturing requirements, specifications, deliverables; document approvalCoordinate/implement change control (CR), risk management exceptions (coordinating with Operational Risk Management)Document project deliverables, testing results, approvals; develop planning for cutover/go-live/handover to business-as-usual (BAU) with training/project documentation/artifacts for end-users/technical teamAdvantage Technical Resourcing at Wells Fargo Charlotte, NC October 2013 February 2015TECHNICAL PROJECT MANAGER 4, CORPORATEManage projects from requirements gathering to handover (e.g., hardware/software requirements documented, resource efforts documented/provided by planners, technical staff, application team, business)Manage/report projects resources, budget/forecast, tracking according to project planManage/documents issues, risks, change requestsConduct Operational Readiness (OR) process/procedures; document results with recommendation to handover to BAUCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2Signature Consulting at Bank of America Charlotte, NC August 2012 October 2013INFRASTRUCTURE TECHNICAL PROJECT MANAGERPerformed in leadership role managing projects delivered as scheduled/withing budget/QA controlledManaged/completed 4 multi-million dollar imaging technologies into production as scheduledDeveloped/implemented SharePoint On-Boarding/Knowledge Center for technical project managersManaged projects end-to-end infrastructure deliverables (e.g., hardware/software requirements gathered/documented, design, hardware procurement, coordinate server/network build, software applications support) providing hands-on technical support/resolution of technical issuesCollaborated/coordinated software application deploymentPREVIOUS EXPERIENCEJPMorgan Chase Tampa, FLPROJECT MANAGER (promoted) August 2007 July 2011ENGINEER TEAM LEAD (promoted) June 2003 August 2007SYSTEMS ENGINEER April 1999 June 2003Project Manager: Full project management/resource allocation/staff mentoring (7-20 staff) of IT infrastructure projects $250k to $1million across 6 financial lines of business:Set/communicated projects, deliverables, business strategy, schedules with global teamManaged Change, Release, Incident, Problem itemsDrew on critical thinking skills/creative solutions for global environment delivering cost-effective solutions/capitalizing on business value/impact of utilizing most relevant technical solutionsDeveloped key cross-functional operations/communications relationships; maintained organizational on-site visibility maintaining operations engagement (e.g., observe business requirements, monitor systems efficiencies)Collaborated with high level stakeholders organization-wide ensuring IT/business goals aligned, customer expectations met, timely projects deliveryRepresentative Projects:o200 Windows-based servers integrated from Washington Mutual Infrastructure into JPMorgan Chase infrastructure (e.g., IP address, OS certification, application integration, network consolidation, inventory, documentation, training, handover system administration, legacy server decommission/asset management)o500 legacy Windows servers decommissionedoProject Managed/deployed/supported ~1200 Windows 2000/2003-based servers throughout USoManaged/implemented/collaborated in SharePoint 2007/2010 server infrastructure implementationEngineer Team Lead: Managed daily 24/7 support/maintenance (network administration, security, hardware, application/server technical support/root cause analysis, SLA negotiation) of Retail Banking, Mortgage Underwriting, Auto/Education Loan Processing application systems with representative projects including:Migrated 1000 servers from Windows 2000 to Windows 2003 (e.g., OS setup/configuration, application integration, server hardware build-out, security, documentation, training, testing/QA, handover to business)Transitioned 1200 servers from JPMorgan Chase RFS to ECCS (newly formed organization) (e.g., Tivoli infrastructure reconfiguration, Symantec deployment to Sep 11, server hardware physical relocation, application relocation/consolidation, IP address schema, patch infrastructure, SharePoint server integration, inventory, documentation, training, handover to system administrators)Developed team SharePoint 2007/2010 server (e.g., configured SharePoint Lists/Webparts, Project Management Webparts utilized for projects going forward)Systems Engineer: Key representative projects/responsibilities in addition to client relationship management and coaching/mentoring staff maintaining applications, systems, servers in daily operations:Managed, coordinated, collaborated in 2 IT data center installations (e.g., power specifications/redundancy (UPS), network (switches/routers), A/C and humidity control, server cabinet installation) for centers housing 200-500 servers/storage/robotic tape libraries)Supported/deployed ~1200 Windows servers across USCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 3EDUCATION CERTIFICATION PROFESSIONAL DEVELOPMENTPROFESSIONAL DEVELOPMENT: Computer Science Howard Community College Columbia, MDPROFESSIONAL DEVELOPMENT: Business Management University of Phoenix Online Phoenix, AZPROFESSIONAL DEVELOPMENT: MS Windows University of South Florida Tampa, FLPROFESSIONAL DEVELOPMENT: Microsoft MCSE University South Florida Tampa, FLPROFESSIONAL DEVELOPMENT: PMP Boot Camp PMBOK Charlotte, NCPROFESSIONAL DEVELOPMENT: MS-900 (Microsoft 365) Ongoing, OnlineCERTIFICATION: ITIL Foundation ITIL, Axelos Charlotte, NCHONORS AWARDS COMMENDATIONSCOMMENDATION: Air Force Commendation MedalCOMMENDATION: Air Force Overseas Long Tour RibbonCOMMENDATION: Air Force Training RibbonCOMMENDATION: Air Force Longevity Service RibbonCOMMENDATION: Air Force Good Conduct Medal |
