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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLELINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLESummary:Self-motivated professional experience in delivering outstanding guest services. Customer-focused eager to leverage dining area management experience and customer service skills to support an established restaurant with room for long-term growth and advancement. Excellent english written, spoken and communication skills Fluent in conversational spanish.. Strong computer skills including familiarity with POS Point of Sale systems.Professional Experience:Door Dash Delivery Dasher Austin, TX. / Jan.. 2021 PresentPlatinum Dasher achieved highest customer service, delivery accuracy and customer satisfaction ratings.Over 4,500 delivery and shopping dashes completed with top customer service ratings.Prioritized Dasher, and shopper evening during slow volume periods.Next Generation Consultants Dallas, TX. / Remote Feb. 2023 June, 2024Project Manager (Contract)Lead and manage Project refresh from Aug 2019 Dec. 2020, Update Risk Assessment, and Security Gap Analysis.Reviewed, Cyber Security compliance, updates and patches.Performed vulnerability and penetration testing.Utilized PMI standards, Jira, Confluence, and MS Project to track deliverables on Cloud based applications.Presented assessment findings, recommendations, and next steps to Stakeholders.Assessed best practices for DEX capable clients and certified by major retail customers.Propose a high-level outline for future recommended needed actions.Audited contract processes, SLA, billing and rate contracts.Review CapEx and OpEx expenses and budgetingHosted all communication meetings internally and externallyState of Texas Department of Health and Human Services Commission (HHSC) IT Austin, TX. Jan. 2021 August 2021Cyber Security Project ManagerManage U.S. Department of Health and Human Services Commission (HHSC) Cyber Security Project during the Remediation Phase.Ensure Cyber Security Remediation activities meet (HIPAA) Federal standards.Performed vulnerability and security testingTracks IT staff hours using the Project Portfolio Management (PPM) system as a tracking tool.Reported and tracked CapEx and Operational Expenses.Maintain Application, Database, and Document repositories.Manages and presents status dashboard for systems remediation activities to the Health Insurance Portability Act (HIPAA) Compliance Project Executive Steering Committee.Oversee Risk Management Plan analysis and oversee remediation tasks and milestones.Provides clear and concise information and options for project issues and risk(s).Southern Methodist University Dallas, TX. January 1995 June 1997Catering Manager - Dining and Alumni ServicesTeam leader for high profile Distinguished Dinners and Awards.Oversaw Tate Distinguished Lecture Series for State and World Leader guests.Represented Southern Methodist University in providing five star Catering Food, Service, and Experiences to high profile guests and Alumni.Education:SouthWest Institute / American Hotel and Restaurant Association- EL Paso-TX-1992 Associate DegreeSouthern Methodist University Dallas, Texas pursuing undergraduate studiesCertified SCRUM Master (CSM)Conversationally fluent in Spanish |
