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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI have exceptional account management skills with the ability to inspire others and gain trust through building relationships and efficient problem solving. I have strong leadership techniques and pay close attention to detail. I have proven success in identifying, developing, and closing critical opportunities that consistently achieve measurable results. I have developed valuable skills in training, project management and Implementation of projects, as well as, contact center management. EDUCATIONMaster of Fine Arts in Theater, Academy of Dramatic Arts Under Graduate Studies in Speech and Communications Oakland University Rochester, MichiganMETRO PLUS HEALTH CSR, FROM JULY 31ST 2023 TO PRESENT Responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with PCP selections and handling all provider inquiries related to eligibility, claims and authorizations. Scheduling of Personal Home Care Services, Dental appointments, and in general appointments when needed for a wide variety of Providers. Research and respond accurately to all customer inquiries related to eligibility, benefits/ services, claims and authorizations. Classify and record all customer encounters clearly and concisely. Identify and escalate complex issues and provide follow-up/ closure. Identify and intake customer complaints capturing all pertinent information. Assist members with PCP selection, as well as, locating providers and vendors within Plans network. Verify and update member demographic information. Process requests for member materials, such as ID cards, member guide, provider directory, etc. Handle enrollment inquiries and generate sales leads. Handle disenrollment requests and pro-actively conduct retention efforts. Perform outreach related to New Member Orientation and PCP Term/ Resign projects. Process premium payments. All other duties and special projects as assign by the Director of Customer Services.REMOTE CALL CENTER AGENT FOR THE MARYLAND DEPARTMENT OF LABOR UNEMPLOYMENT DIVISION. BPC FRAUD UNIT FROM SEPT 2021 UNTIL May 2022 end of contract. Responsible for providing Claimant solutions for verification for Proof of Identity, reporting Identity Theft, Over Payment Waiver submissions, Release from Fraud Status, 1099G Corrections, Worked Remotely from Home.PROFESSIONAL EXPERIENCE: CURRENTLY SEMI-RETIRED FROM 2017-2020 INDIVIDUAL CONTRACT WORK AS VOICEOVER ARTIST & TV ARTIST SAG/AFTRA UNION. SEEKING CUSTOMER SERVICE REP WORK TO AUGMENT INCOME.LAWRENCE CHAMBER OF COMMERCEMEMBERSHIP DEVELOPMENT REPRESENTATIVE April 2014 to 2017 Responsible for Business Membership sales by educating small and large businesses to the advantages for marketing and advertising as Chamber Members as well as, civic responsibilities. AFFORDABLE CARE ACT AND MEDICARE TRAINER, GENERAL DYNAMICS IT, & COGNOSANTE GOVERNMENT CONTRACT 2012- 2013 Expert in the Affordable Care Act and Enrollment in to Federally Facilitated Market Place Led lessons and trained Customer Service Representatives on handling Medicare, Medicaid, and Marketplace classes. Prepared and organized lessons to maximize learning potential of trainees. Utilized multiple forms of instructional techniques to provide Customer Service Representatives different learning opportunities to ensure specific and technical expertise, as well as, capable human interaction. Performed duties in a highly diverse environment and worked in a team atmosphere! Concept X Group 2006 2011 Director of Customer Relations Responsibilities include: overseeing the development of sales materials and training of all new account executives, leading sales team, soliciting and negotiating major conferences such as; National Association of Elementary School Principals Annual Conference held at The Morial Convention Center in New Orleans, LA; GSA Building Change Conference held at The Marriott Marquis Hotel NYC, obtained this GSA contract through Gallagher & Gallagher Worldwide Event Planner and as a result currently putting together proposal for World Green Energy Symposium, in Philadelphia, PA; Thurgood Marshall College Fund Annual Fashion Show held at Roseland Ballroom NYC; National Association of Black Law Enforcement Executives Annual Conference held at The Marriott Marquis Hotel NYC; American Automatic Control Council Annual Conference held at The Marriott Marquis Hotel NYC, Strategic Heart Valve Disease Conference held at Hotel Pennsylvania NYC, contracted as third party AV through Clark AV of Vancouver, Canada. The Keane Organization (formerly Keane Tracers, Inc. ) 2004 - 2006 Account Executive TKO is the industry leader in business risk management; specializing in Unclaimed Property Compliance providing audit protection from state treasuries.Responsibilities include: inside sales, outside sales, customer service and proposal development through contract negotiations. Clients included: TriMas Corp. Bloomfield Hills, Mich.; Raymond James Financial, Tampa, Florida; NationsRent, Inc. Columbus, Ohio; and King Kullen Grocery Co. Bethpage, N.Y; representing $1.5 million in new business.PROFESSIONAL DEVELOPMENTSigma 6 Seminars- Sales TrainingMiller Heiman Sales & Sales Management Seminars -Face-to-Face Sales Training Stop Telling, Start Selling by Linda Richardson Sales Techniques. SKILLS Contact Management (Access, Act, Goldmine, SalesForce Professional) Microsoft Word, Excel PowerPoint, Office Suite, Outlook, etc. |
