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PHONE NUMBER AVAILABLEEMAIL AVAILABLEManager with 22 years of diverse experience encompassing sales, analysis, and human resources. Demonstrates strong mechanical knowledge and proficiency in Microsoft Office, consistently enhancing team efficiency and customer satisfaction. Passionate about leveraging technology and learning new skills to drive continuous improvement and innovation.Employment HistoryRCA Rural CarrierAssociate, UnitedStates Postal Service, Nov 2018 - Nov 2020Slidell, LA Delivered mail and packages along rural routes, ensuring timely and accurate service for all customers. Collaborated with team members to optimize route efficiency and enhance customer satisfaction. Maintained adherence to federal holiday schedules and weekend shifts, ensuring reliable delivery. Consistently met delivery targets, contributing to overall service excellence and route performance.Assistant Rural Carrier, United States Postal Service, Oct 2017 - Nov2018Slidell, La Delivered packages on Sundays and federal holidays, ensuring timely and accurate distribution. Handled mail and packages along a rural route, providing various customer services on Saturdays. Improved delivery efficiency and customer satisfaction through dedicated service. Executed efficient package deliveries on Sundays and holidays, ensuring timely service for all customers. Consistently met delivery deadlines, maintaining high customer satisfaction through reliable and punctual service.Deputy, Pike County Sheriff'sOffice, Jun2014 - Jan 2016Mississippi Patrolled rural county, responded to service calls, enforced state codes and ordinances. Provided security at county courthouse, ensuring safety and order. Managed additional tasks designated by Sheriff, contributing to a 15% reduction in local crime rates. Provided courthouse security, meticulously monitoring and responding to potential threats, ensuring a safe environment for all courthouse activities. Coordinated with Sheriff and team on additional tasks, enhancing team efficiency and responsiveness to community needs. Conducted in-depth investigations during patrols, utilizing state and county resources to resolve issues swiftly and effectively. Assisted in community outreach programs, fostering positive relationships between the Sheriff's Office and local residents.Employment History contProbation Officer III(Case Manager),Mississippi Department Of Corrections, May2006 - Jan 2011Mississippi Supervised and managed offender caseloads, ensuring compliance with court orders and rehabilitation plans. Facilitated rehabilitation programs, significantly improving client reintegration success rates. Coordinated resources efficiently, enhancing rehabilitation outcomes for supervised offenders. Delivered courtroom testimony and managed prisoner transportation, ensuring legal and procedural accuracy. Coordinated with legal entities to provide expert courtroom testimony, ensuring accurate representation of offender cases. Worked closely with community resources to secure necessary rehabilitation services, enhancing client outcomes. Managed extensive caseloads efficiently, achieving timely case resolutions and maintaining high standards of supervision.Housekeeper/Janitorial/ Food service workerSouthwestMississippi CommunityCollege, Jun 2003 -May 2006 Performed air vent cleaning and building maintenance, ensuring optimal facility conditions. Maintained cleanliness in bathrooms, dorms, break-room kitchens, and cafeterias, Worker enhancing hygiene standards. Executed exterior cleaning tasks, including glass and window cleaning, mopping, sweeping, and vacuuming. Worked closely with campus staff to coordinate cleaning schedules, ensuring minimal disruption to daily operations and enhancing teamwork. Implemented effective cleaning strategies, reducing maintenance issues by 30% and elevating overall campus cleanliness and satisfaction. Meticulously executed deep cleaning procedures for critical areas, such as kitchens and dorms, ensuring adherence to health and safety standards. Cpl, St Bernard Sheriff'sOffice, Feb 1998 - Jun 2003Chalmette, LA Supervised a team of deputies, ensuring adherence to schedules and training protocols. Managed inmate financial accounts and supervised visitation processes, ensuring accuracy and compliance. Conducted employee evaluations, enhancing team performance and operational efficiency. Maintained safety and security of the St. Bernard Parish Jail, reducing incidents and improving inmate management. Led inmate financial account management and visitation oversight, ensuring compliance and enhancing operational efficiency. Supervised a team of deputies, leading workforce scheduling and enhancing team performance through structured training programs. Coordinated with staff to maintain safety and security in St. Bernard Parish Jail, fostering a secure environment for all.EducationHarbor police academy, New Orleans, LA, Dec 1998 - Jun 1999 Associate's degree in LawCoursesClasses (PPE) - Eye and face protection, Hand and Body protection, Respiratory protection, Waste Disposal, Hazardous Materials, Chemical Safety, Biological Safety, Shipping Hazardous Materials, Hearing Protections, Surgical Mask, Respirators, N-95, Half mask, Full-Face., Jun 2003 - May 2006 SkillsLaw enforcementDelivery Driver ExperienceMechanical KnowledgeAnalysis SkillsLexis NexisBackground SearchesAccessExcelMS WordWordScannersLegal ResearchEnglishWriting SkillsNegotiationCase ManagementCommunication skillsComputer skillsOrganizational skillsCustomer serviceBankingGrocery storeLoad & unloadHospitalityHotel experiencePublic healthRestaurant experienceCustomer relationship managementHuman resourcesFront deskCRM softwareMicrosoft OfficeQuick service & fast food restaurantManagementOrder management systemPricingAccount managementSalesRetail SalesLanguagesSpanishSinge languageAdditional informationCertifications andLicenses April 2024 to November 2029Personal Driver's license.Class EAssessmenCleaning skills-ProficientMarch 2024Knowledge of cleaning techniques and processesFull results: ProficientBookkeeping CompletedMarch 2024Calculating and determining the accuracy of financial data Full results: Completed Customer focus & orientation ProficientMarch 2024Responding to customer situations with sensitivity Full results: ProficientSecurity guard skills - CompletedMarch 2024Assessing risks, enforcing security standards, and handling complaints Additional informationMarch 2024Using safe practices at workFull results: ProficientManaging accounts in QuickBooks - CompletedMarch 2024Using QuickBooks software to manage business financials Full results: CompletedCleaner fit - ProficientMarch 2024Measures the traits that are important for successful cleaners Full results: ProficientScheduling - CompletedApril 2024Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: CompletedWork style: Reliability ProficientMarch 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientAttention to detail CompletedApril 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedBasic maintenance and repair - CompletedApril 2024Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: CompletedCustomer service - CompletedMarch 2024Identifying and resolving common customer issuesFull results: CompletedWork style: Reliability - ProficientMarch 2024Tendency to be reliable, dependable, and act with integrity at work Full results-ProficientInterpreting instructions or signs and solving problems Full results: ProficientAdditional InformationCustomer ServiceIn order to preform well with customer service the first ability, one should have is communication skills. One should be able to communicate with people from all backgrounds and education levels. Part of communicating is knowing how to really LISTEN. Active listening skills go a long way with learning what it is someone is looking for and how you can help.Another attribute one should have is having an outgoing personality. To be good at customer service one should always be ready to go out of their way to engage with people and learn what it is that someone wants. Knowledge of products is another skill one should have. Knowing all products available and which products would better fit the customer wants. There may be situations where your department doesn't carry the exact product the customer wants, but if you have knowledge of your available products, and a clear understanding of what the customer wants then you should be able to make suggestions that fit the customer's needs. You should have the ability to do this if you have the above mentioned skills. |
