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Title Customer Service Human Resources
Target Location US-MD-Hagerstown
Email Available with paid plan
Phone Available with paid plan
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11 Maple Grove CourtSmithsburg, MD Street Address
PHONE NUMBER AVAILABLE (Cell)EMAIL AVAILABLECandidate's Name
SUMMARY OF  Proficient in MS Word, Wordperfect, Excel, Access, Powerpoint,SKILLS AND Internet and Outlook.ACHIEVEMENTS Well organized with good oral/written communication skills;detail-oriented; type 80 wpm, can prioritize workload with minimal supervision; and provide excellent customer service. Flexible, dedicated, and reliable.EDUCATION1990 - 1991 Hagerstown Community College, Hagerstown, MD1978 - 1980 Hagerstown Business College, Hagerstown, MD, Associate of Arts Degree1974  1978 North Hagerstown High School, Hagerstown, MDWORK EXPERIENCEComptroller of Maryland110 Carroll StreetAnnapolis, MD 21411Temporary Call Center Representative  Hagerstown, MDFebruary 2024  March 2024Provided customer service to Maryland residents/non-residents with questions regarding their Maryland income taxes.Manpower Employment Agency106 Western Maryland ParkwayHagerstown, MD 21740September 2021  November 2023HPD  November 2023 (Production); Fives Landis Corp.  October 22 through May 2023 (Human Resources), The Law Offices of Michael G. Day & Associates  September 2022 through October 2022 (Administrative Assistant), Volvo Powertrain North America  January 2022 through August 2022 (Machine Operator), and Fives Landis Corp.  September 2021 through November 2021 (Document Scanner).Montgomery County Government  November 1999  August 2021 (Retired)Department of Correction and Rehabilitation (DOCR)Division of Management Services/Human Resources SectionOffice Services Coordinator (OSC)May 2019  August 2021Provided high-level professional administrative support to the Director, Warden, Division Chief, and the Division of Management Services at the Montgomery County Correctional Facility (MCCF);Provided business operations support to Contract Administrator on contracts, amendments and certificate of insurances to include tracking, scanning and saving records in contract filing system;Managed Division Chiefs calendar; scheduling and coordinating meetings with public, private, and county departments/agencies;Provided confidential correspondence control and support to DOCR/Human Resources for hiring, promotion, suspension, terminations and other personnel actions;Responsible for confidential tracking of COVID results in DOCR;Duties include editing, proofreading and formatting correspondence, maintain database used in personnel, spreadsheets, etc.;Reorganized and maintain all contract files for the Division;Supported the Employee Health, Welfare and Safety Manager processing request for light duty, workers compensation and FMLA;Backup to Sr. EAA answering main telephone calls, responding to callers request or concerns, processing paperwork for visitors, contractors, etc.;Clerical support to the Montgomery County Detention Center (MCDC);Experience and knowledgeable of County laws and regulations, and procurement; andScheduled and coordinated special events for MCCF and MCDC.Other DepartmentsDepartment of Environmental Protection (DEP), Division of Solid Waste Services, EAA(Dept. moved to Wheaton)  12 yrs.Department of Permitting Services (DPS), Division of Casework Management, OSC  2 yrs.Department of Technology Services (DTS), Division of Telecommunications, OSC  2 yrs.Department of Health and Human Services (HHS), Infants and Toddlers Program, PAA  2 yrs.Office of Public Information (PIO), AA  2 yrs.Wastren, Inc.Germantown, MDOffice Manager/Administrative AssistantJuly 1999 - November 1999Provided human resource support to the site office;Processed monthly timesheets and reports to headquarters;Processed and submitted invoices for payment;Arranged travel accommodations;Served as the liaison between headquarters in Colorado and site office in Germantown; andCompany lost Government contract in October 1999.George Washington University HospitalWashington, DCAdministrative Assistant; Nursing AdministrationNovember 1998 - June 1999Duties consist of payroll for 250+ agency nurses verifying timesheets, daily reports, monthly data spreadsheet and employee attendance report;Provided administrative analytical support which resulted in reimbursement to the hospital of $150,000; andProvided management and clerical support in start-up of new Employee Health Service Department to track 1,400 employees for various yearly requirements to be in compliance with government requirements and administrative policies and procedures.Johns Hopkins University  ARIC/CHS StudiesHagerstown, MDExecutive Secretary/Data Research Assistant IIAugust 1995 - July 1998Created database files for distributing test results to 2,000 respondents;Call respondents for bi-yearly interviews;Assist with organizing the Christmas and Spring events for 6,000+ respondents (both ARIC/CHS) which included locations, transportation and entertainment;Maintained and recruited volunteers to transport respondents to and from our facility; andARIC Study ended August 1998.AWARDS & Certificate of Appreciation, Montgomery County, DOCR  2021HONORS Received Award from County Executive Isiah Leggett, DEP  2017Certificate of Appreciation, Montgomery County, DSWS - 2009Certificate of Appreciation, Montgomery County HHS  2002Tiffany Award/Pin of Excellence, Manpower, Inc., Rockville, MD  2001Employee of the Month, Wastren, Inc., Germantown, MD  1999Letter of Commendation, GWU Hospital, Washington, DC  1998Tiffany Award/Pin of Excellence, Manpower Inc., Annapolis, MD  1992Special Achievement Award, Naval Sea Support Center, Norfolk, VA  1983Letter of Appreciation, Naval Sea Systems Command, Washington, DC  1983

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