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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE 6312 Lake Weston Pointe Lane, Apt 514, Orlando, Fl 32810 CAREEROBJECTIVEDiplomatic Customer Service Agent versed in applying strong communication, problem-solving skills, polite, professional demeanor to resolve customer issues, and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments with 10 years of experience.Trained in connecting with customers to build positive relationships, and strengthen loyalty. Eager to obtain a position that makes full use of expertise in building customer relations where I can optimize problem-solving, and organizational skills to contribute to increasing customer satisfaction.PROFESSIONALEXPERIENCETraffic ControlATC Solutions - Orlando, FLMarch  2020 Handle to July complaints, 2024 provide appropriate solutions and alternatives with in the limits Provide accurate, valid, and complete formation by using the right methods/tools Resolve customer complaints via phone,email,mail or social media Supports team manager and performs management duties when manager is absent/out of office Answers team member questions, helps with team member problems,over sees team member work for quality and guideline compliance Traffic Control Manage Teams/LeadWalmartStocker/Cashier Open and maintain customer accounts by recording account information Recommend potential products or services/management by collecting customer Cashier Manage cashinformation Identify and assess customers needs to achieve satisfaction Meet personal/team sales and call handling quotas Attempt to persuade the customer to reconsider cancellation EDUCATIONHigh School Diploma, Ocoee High School - Orlando, FL April 2020 ADDITIONAL SKILLS Customer Service, Product Knowledge, Quality Focus, Documentation Skills Phone Skills, Listening Skills, Resolving Conflict, Negotiation Positive Attitude, Attention to Detail, Ability to Work Under Pressure