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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECitizenPHONE NUMBER AVAILABLESenior ServiceNow DeveloperProfessional Experience:7+ years of experience in IT Software industry projects providing solutions for phases of Software Development, Testing, and Implementing and involved in deployment activities of Client/Server and Web Applications.Expertise in configuration Service-Now tools for various ITIL processes such as Incident, Problem, Change, Service Request, and CMDB and knowledge management.Expertise in creating and maintaining Access Control Rules for securing and providing the right access to right person/role. Knowledge in using Glide Scripting for creating UI Action and business rules.Experience in Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Deep understanding of Information Technology Software Development Life Cycle (SDLC) methodology, project management principles and providing end-to-end ITSM solutions using Service-Now.Experience in designing, developing workflows and in customizing the applications in Service-Now using Java Script, AJAX, HTML, XML.Extensive experience in working on projects with Waterfall and Agile methodologies such as Test-Driven Development (TDD) and Scrum.Experience in implementation of rising change request for the Deployments using Service-Now management for the smooth and error free Deployments.Designed and developed Client Scripts, Business rules, ACLs and Java Scripting in Service-Now.Experience in Integration in Service-Now with various external Web Services also.Experience in configuring email notifications in Service-Now, UI Pages, scheduled jobs, Script includes Events.Strong skill set in Service-Now suite development including SOAP/REST integration, Web Services, Discovery, Workflow.Experience in creating Business rules, Client Scripts, UI Policies, and UI Actions using JavaScript.Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts and UI Policies.Configured MID Server to import data from External Sources.Working knowledge in PL/SQL programming, including writing SQL queries using Joins, Stored Procedures and Triggers in Oracle, SQL Server and in DB2.Designed Workflows, along with standard Workflow templates which can be reused.Create an access control rule (ACL), Use of Scripting tools and Service-Now functionality to create script to automate routine task being done in Service-Now.Having good experience on Release management.Involved in on-call rotation for production support. Involved in providing training to offshore team.Highly motivated team player with ability to solve problems, organize and prioritize multiple tasks.Zeal to learn new technologies and believes in giving the best in challenging environment.Designing the solution to implement the requirements by working closely with Architects also help in Vulnerability in Servicenow.U.S Federal government consulting experienceEducation:Bachelors in Computer Science from Dr. Babasaheb Ambedkar Marathwada University, India.Masters in Computer Science from Dr. Babasaheb Ambedkar Marathwada University, India.Technical Skills:ITILITSM, ITIL, ServiceNow, Discovery, CMDB, LDAPProgramming LanguagesC, C#.NET 6/5/4, ASP.NET MVC, SQL, PowerShell.Web TechnologiesHTML5, CSS3, Bootstrap, JavaScript, JQuery, AngularJSDatabase ToolsOracle, MySQL, MS SQL Server, PL/SQLIDEsVisual Studio 2017/15/13/10, Service Now management, Eclipse.MethodologiesSDLC, Agile, Waterfall.Directvize Solution LLCSep 23 PresentSr. ServiceNow DeveloperResponsibilities:A Service-Now expert with experience on implementing end to end as Incident Management, Problem Management, Change Management, Release Management, Configuration and Asset management and Service Catalog.Worked very closely with ITSM process architect, customer personal, Business Analyst, IT architect, IT Support teams and other technical teams to ensure that business needs around implementation of ITSM/CSM process and Service-Now are in a controlled and predictive manner.Worked with reporting in configuring Service Level Agreements (SLA).Created Record Producers, Order Guides and Catalog Client Scripts and Workflows.Configured Email notification and Alerts to notify users about specific activities in the system.Developed Transform maps to map values between Import Set and Service-Now tables.Development of Service Catalog, which includes creating new Catalog items, designing workflows and execution plans.Proficient in creating Service Catalog and Request Workflow design and configuration.Installed plugins for Customer Service Management CSM, for orders and users.Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.Designing the solution to implement the requirements by working closely with Architects also help in Vulnerability in Servicenow.US Federal government consulting experience.Zee Technology, VA, RemoteMar2021 July 2023Sr. ServiceNow DeveloperResponsibilities:Designed and developed solutions within the Service-Now environment to include modifications of application, forms, workflows, interfaces, and any other customization required to support ITIL process.Created Buttons and Context menus on both form and list using UI actions.Written Catalog client scripts and UI policies to make client-side changes.Created many workflows which are being reused and propagated and handled many custom events.Also, involved in generating the emails and escalating to the appropriate managers depending upon the business rules of the application.Designed CSS page layouts that are cross browser compatibility and standard compliant.Configured Email notification and Alerts to notify users about specific activities in the system.Involved in migration between various environments in Service-Now using updates sets and import Sets.Proficient in creating Service Catalog and Request Workflow design and configuration.Equifax, GAJun 2019 Feb 2021ServiceNow Developer/AdminResponsibilities:Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in Service-Now.Created Workflows, Sub flows and Tables Managed inbound and outbound notifications.Involve in migration between various environments in Service-Now using update sets and import sets.Involved in creating users, groups, roles and load the data to Service-Now using import sets on daily, weekly or requirement basis.Involved in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts and UI Policies.Installed plugins for Customer Service Management CSM, csm for orders and users.Involved in redesigning the workflows using Service-Now workflow editor also involved in reconciliation of complicated workflows to simpler form.Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.Development of Service catalog which includes creating new catalog items, designing workflows and execution.Involved in upgrading version of Service-Now from Istanbul to Jakarta with focus on Service Catalog and have knowledge with patches for same version.Worked on Glide AJAX and Glide Records for scripting and UI actions.Epsilon, Austin, TXNov 2017 May 2019ServiceNow Developer/AdminResponsibilities:Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirementsImplementation, Customization and Maintenance of ITIL modules such as Asset, Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.Extensively worked with integrations between Service-Now and third-party application like BMC Remedy.Involved in creating reports in Service-Now and schedule the report generation in Service-Now.Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl, and Power Shell.Configured multiple Catalog Items Front-end web / GUI components using JavaScript, JSON, CSS, HTTP, and HTML5.Involved in automating the routine production support activities using Power Shell and VB Scripting.Worked on loading the data into Service-Now using import sets.Imported data from various data sources (FILE, JDBC) using import sets and transform maps.Experience in data modelling, database design, SQL, and PL/SQL Programming.Experience in developing Crystal reports and converting crystal reports to Business Intelligence and Reporting Tool (BIRT) reports for web applications.Herc Rentals, FLApr 2016 Oct 2017Se ServiceNow AdminResponsibilities:Involved in integration and changes about the Service-Now tool.As a Service-Now developer, generated Buttons and context menus using UI actions on forms and lists.Creating scheduled tasks, monitoring the ticket queues, and generating statistics.Interacted with ITSM Tools like BMC Remedy, HP Service Manager, and their implementation.Involved in migration between various environments in Service-Now using Update Sets and Import Sets.Worked with reporting and configuring service level agreements (SLAs).Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB in Service-Now.Created data sources and loaded the Service-Now tables with different data formats.Involved in creation of reports, dashboards in Service-NowStrong working knowledge of various Service-Now components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management.Imported Configuration Items (CI) from third party applications using import set tables.Hands on experience in ITSM platform (Service-Now, Remedy, Remedy Force). |
