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Click here or scroll down to respond to this candidateHealthcare/Business Consulting Strategy Development Product ManagementData Analytics/InformaticsShape, launch, and execute comprehensive product and new business strategies that champion high-quality, cost-effective, accessible care and create value for providers, payers, and patients.Design and grow new business ventures for FORTUNE Street Address companies and entrepreneurial organizations, while providing equitable access to quality health care to target populations. Invent and build informatics that deliver reliable, measurable results and enable organizations to identify and address complex treatment issues. Form joint venture partnerships with hospitals and health systems that capitalize on informatics to develop impactful programs.Articulate statistical models, technical concepts, and medical outcomes in terms that are easily grasped and understood by non-technical audiences. Quickly establish rapport with medical professionals, cross-functional team members, patients, and external stakeholders. Build and lead agile teams that are nimble enough to develop, implement, test, and adjust strategies and programs that meet rigorous quality standards, stringent timelines, and outcomes targets.EXPERTISEPopulation Health Programs Health Economics Epidemiology Clinical Service Programs Project Management Product ManagementC-Suite Engagement & Presentations Clinical Informatics Reporting Platforms Performance ImprovementMedication Therapy & Regimens Formulary Management QA Regulatory Compliance Claims DataJV Leadership Recruitment & Training Team Building & Leadership Cross-functional CollaborationBudget & Cost Administration IT Implementations Statistical Modeling Big Data Data MiningRelational Databases Decision Trees Classification Rules Cluster Analysis SegmentationCognizant Consulting Miami, FL 2022 2024American multinational information technology services and consulting company.SENIOR MANAGER CONSULTINGCONSULTING ENGAGEMENTS - Leadership of Consulting teams, RFP Response teams, Research Consulting experienceProduct owner for Albertsons Led Directed Spend and Pet Rx and work directly with VP of Health and Wellness to strategize the future landscape of Albertsons grocery growth, Albertsons Pet Rx growth, and collaborations with stakeholders and customers.Developed customer experience solution including strategic marketing communications and customer journey to maximize product value. Collaborated with UX and design teams to conduct A/B testing of designs. Scoped requirements for a direct to consumer E-commerce implementation.Led Consulting teams for RFP Response and Research for RFP/RFS
Whirlpool (100 mil+) Direct to Consumer, Supply Chain, Change Management/TransformationLevis Work Force Management Kronos to UKG Pro Consulting support and TrainingULTA Beauty Digital Omnichannel BusinessStater Bros SAP S4/Hanna migration Finance and TrainingSephora Digital Omnichannel Business and Store of the FutureLevi's (100 Million+) - Leverage IT and Gen AI for best in class digital and in-store experiencesShape and execute comprehensive product and new business strategies that champion high-quality, cost-effective, accessible grocery and create value for the grocer and stakeholders.Product owner of Directed Spend E-Commerce at Albertsons - execute and launch a new filtered spend payment method, allowing multiple payments which encourages card holders to purchase healthy grocery for free to the card. Project Management, Sprint planning, Story Feature creation, using Jira and Snowflake for cloud based Enterprise Data WarehouseProduct owner of Pet Rx - Integrates pet profiles and prescriptions into the Caregiver App. Multiple owners can manage the rx to refill and transfer pet rx easily. Increasing Pet Rx counts to Albertsons and increase pet product sales at the store.Aetna Health Miami, FL 2015 2019American managed health care company providing traditional and consumer directed health care insurance.CLINICAL PHARMACIST PRODUCT MANAGER HOSPITAL PARTNER JOINT VENTURESLed development and implementation of joint venture business strategies, products, population health initiatives, and performance improvement programs designed to enable strategic, business, and clinical transformation within provider organizations. Engaged C-suite executives at each JV hospital partner. Directed implementation of JV solutions and oversaw work streams across teams of internal / external project managers. Collaborated with Aetna and CVS Health business leaders to identify, develop, test, and scale technologies, services, and clinical programs that integrate informatics and performance improvement. Managed ~$250M in JV financial risk for each region (CA, TX, AZ, VA, and Minneapolis).Drove transformation journey to effective population health management by spearheading design and launch of provider-centric assessments and performance improvement strategies, roadmaps, tools, and methodologies through joint venture pilot programs at industry partners in 5 different markets with unique issues.Hospital JV targeting California Tech Businesses: Developed fleet of medical services trucks to provide healthcare at local businesses, as well as IVF packages for career-focused professionals. Resulted in increase in California tech companies signing on with Aetna for healthcare benefits packages that attracted top talent.Banner Health JV in Texas: Addressed prevalent population health issues of obesity by introducing healthy grocery discounts, grocery app, and gym class passes that incentivized health and wellness behaviors.Hospital JV reaching Young Demographic in Arizona: Increased enrollment and participation among population with average age of 26, while reducing ER visits by introducing plan that focused on telemedicine and 24-hour nurse hotline. Engaged local physicians in telemedicine service.DC-based JV Program targeting Older, Wealthier Population: Drove engagement and satisfaction among demographic marked by high-volume, well-managed healthcare by creating white glove service that provided sliding scale coverage for every possible medication, therapy, and procedure.JV Control Program with Mayo Clinic in Minneapolis: Implemented and leveraged formulary and plan structure that was very similar to Aetna Corporate plan as a baseline. Introduced grocery discount program used in Texas, as well as Aetna Chat service to provide food and transportation for those in need.Positioned JVs for successful population health management by shaping comprehensive clinical and operational strategies.Informed strategies and roadmaps by capturing feedback from senior leaders in market and provider community.Consulted with and advised CMOs of JVs and health systems to close gaps in capabilities.Tracked clinical performance against defined targets and engaged providers in process improvement projects.Collaborated with Aetna senior leaders, external provider partners, internal clinicians and IT teams, and business partners to align informatics, performance improvement strategies, and programs with transformation outcomes.Aetna/ActiveHealth Management New York, NY 2010 2015Payor-agnostic well-being and medical management solutions provider with 20M+ member lives; a CVS Health company.DIRECTOR, PHARMACY INFORMATICSInfluenced and facilitated shift in healthcare from quantity of care to quality of care as member of clinical informatics team delivering business analytics solutions. Orchestrated complex, cross-functional projects involving multiple resources and tasks to meet deadlines, quality standards, and client expectations. Mentored medical outcomes team in informatics. Presented information services, capabilities, and performance results to existing and respective customers.Identified and closed gaps in care while improving compliance by leveraging claims decision engine and healthcare data.Worked with internal / external stakeholders to develop and implement CareEngine, clinical rules, and data integrity.Proposed data collection and evaluation methods for optimal alignment with current guidelines and findings.Developed clinical programs that improved client adherence to Meaningful Use and government requirements / rules.Created, validated, and executed algorithms, statistical models, and reporting tools to support research and business.Informed program development by designing and conducting medical outcomes studies based on claims and lab data.Defined and delivered clinical and analytical solutions that supported population health strategies and healthcare business.Conducted statistical research and custom analysis of integrated healthcare data. Interpreted results and translated analysis into business and customer solutions, such as:No-cost health insurance for healthy customers with zero claims in a year.Partnership providing corporate health solutions that allowed Aetna to dominate market while cutting costs.CVS/Caremark Corporation Bergen County, NJ and New York, NY 2001 2010American healthcare company that owns CVS Pharmacy, CVS Caremark, and Aetna, among many other brands.CLINICAL CONSULTANT PHARMACIST (2006-2010)Embraced opportunity to become trusted, credible resource for physicians by providing unbiased, reliable, current, and relevant clinical information required for best prescribing practices. Influenced physician prescribing behavior by providing national guidelines, evidence-based literature, physician profiles, and patient reports.Played key role in reducing medical and pharmacy costs, while optimizing patient care through physician education.Raised awareness of drug compliance and interaction, formulary compliance, and financial impact of generics.Participated in project comparing MD response to adherence reports with patient compliance improvements.Championed physician utilization of Blackberry handheld device and SalesLogix system throughout East Region.Contributed to programming and roll-out of SalesLogix web-based data collection application.Trained doctors, clinical consultants, and medical staff on Blackberry operations and SalesLogix features.Enabled physicians to access and manage patient prescriptions electronically by spearheading implementations in New Jersey (2,000 face-to-face sponsored messages in 2 weeks) and Boston (Tufts-sponsored face-to-face messages).Presented award-winning continuing education seminar at national Clinical Services meeting for treatment of diabetes.SUPERVISING PHARMACIST (2006)STAFF PHARMACIST (2001-2006)Promoted to manage staffing, quality control, and budget administration for high-volume retail pharmacy. Advised patients on medication, drug and lifestyle management, potential interactions and adverse reactions, and cost-effective generic options. Monitored store KPIs to ensure goal attainment and regulatory compliance.Built high-performing team that delivered quality, compliant service and achieved 99%+ customer satisfaction ratings.Recruited, trained, and mentored 6 pharmacists and 15 technicians in regulations, internal policies, and store KPIs.Drove service excellence while maximizing profitability by partnering with internal and external stakeholders.Collaborated with district manager to develop annual business plan and manage resources.Consulted with physicians and nurses to discuss prescription regimens and monitor patient progress.Liaised with pharmaceutical representatives to align with industry trends and developments.ADVISORY EXPERIENCEAdvisoryCloud Advisor in Healthcare and Pharma 2020-PresentEDUCATIONDoctor of Pharmacy (PharmD) University of the Sciences Philadelphia, PABachelor of Science (BS) in Pharmacy Philadelphia College of Pharmacy Philadelphia, PAMEDICAL TRAININGFellowships in Oncology and Renal / Dialysis University of Pennsylvania HospitalFellowship in Pediatrics Copper Hospital, South JerseyGraduate Intern CVS Pharmacy, NY and NJLICENSURE, CERTIFICATIONS & AFFILIATIONSLicensed Pharmacist: New York New Jersey FloridaCertifications: CPR HIV MedicationMember: American Pharmacists Association (AphA)TECHNICAL INVENTORYAetna CareEngine: Clinical Claims and Data Analysis Decision EngineMS Office: Word, Excel, PowerPoint, Outlook, Visio, SharePoint, AccessEPIC Business Objects Power BI SSRS Visual Basic SQL SAS RDBMSLANGUAGESTrilingual: English, Mandarin, and Taiwanese |
