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Title Call Center Representative
Target Location US-PA-Washington
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATION HISTORYAD Healthcare Management, Nursing Education  Ashworth College 2007 CALL CENTER REPRESENTATIVE  WASHINGTON HEALTH SYSTEMS 8/2022  11/2023 Washington, PAAssigned to team receiving calls for 12 facilities including OBGYN, Family Medicine, and Behavioral HealthHandled triage calls, communicating patient needs to nurses and doctors in facilities assignedMultiple times awarded most calls answered in days/weeksForwarded information for prescription refills to nursing staff in facilities assignedAttended team meetings and assisted management with streamlining current operations for better efficiencyScheduled patients in facilities assigned according to Nurse Practitioner and Doctor availabilityAnswered calls and responded to patient complaints and crisisUsed MS365 suite of products for team communication and collaboration OWNER/OPERATOR ENVY DESIGNZ 9/2016  9/2022Washington, PAOwner/operator of photography studioSet client meetings and expectations for shootsSet estimates for clients and billed accordingly based on Accounts Receivable for LLCWorked with local sports teams, schools and others to schedule overall shoots for students and athletesBuilt community relationships through charitable shoots SENIOR SALES ASSISTANT  DAN RYAN HOMES. 10/2019  8/2020 Pittsburgh, PAAssisted Real Estate Agents with paperwork and sales relating to new builds for clientsWent over contracts for agents to finalize deals for clients and attended closing meetingsDemonstrated to clients financing options, build options and design options based upon their budget and timelineAttended all meetings assigned by agents and senior staff to assist them with operationsGRAPHIC DESIGNER/EDITOR  FANATIC IMPRESSIONS.9/2017  6/2018Washington, PADesigned and edited photos and logos for sublimated productsBilled and scheduled customer productsDesigned visual layout for storefront to be more efficient and eye pleasingMet with customers to discuss custom designs and logos for their products ASSISTANT MANAGER  FASHION BUG 9/2007  5/2008Benwood, WVScheduled all employees with corporate provided scheduling softwareSent all payroll information to corporate for employees at the Benwood locationPerformed inventory on products in store and communicated and ordered accordinglyStrategized merchandising for sales, new product and clearance productControlled shrink and performed loss management duties as requiredBudgeted for new product in spec with current and future sales forecastingUpsold branded credit card to current customers at check out NURSES ASSISTANT/AIDE  KFORCE PROFESSIONAL STAFFING 9/2002  5/2004 Pittsburgh, PAPerformed basic patient care and safety proceduresTook vital signs and patient monitoring and communicated to nursing staffAdministered medication to patients based upon prescription in chartsAttended all training and certifications required for HIPAA and privacy regulations assigned by locationMandated reporter for patient safety and advocacy when neededCharted patient diagnostics electronically to communicate vital signs to nursing staffTested and passed all require local, state and federal certifications needed to perform duties

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