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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLESUMMARYRetired Manager with strong interpersonal skills and successful track record of implementation and management of global marketing applications in the pharmaceutical industry. Energetic and enthusiastic professional who enjoys collaborating with clients and coworkers to remove any barriers to success. Extensive background in training and supporting users worldwide in the use of various applications and websites. Experience in:Electronic content management systems (workflow, digital asset management, IT Asset Management ServiceNow, SharePoint)Training (design and delivery)Customer ServiceWORK HISTORYClerical/Reception Support (Parttime) 2023 - PresentDavies Co., Lakewood Ranch, FLThis company is a Third-Party Administrator for insurance claims (workers comp, liability and property)High volume phone workoReceive and field incoming calls from claimants, healthcare providers, insurers, attorneysoAnswer questions concerning claim status, adjustor contact informationExtensive computer workoUsing various scanning applications, link documentation (bills, legal docs, communications) to the correct claims.Client Communication Specialist (Volunteer) 2020 - 2023Florida Cancer Specialists Foundation, Lakewood Ranch, FLAssist patients with the process of applying for the Foundations grant to help pay for their daily living expenses while undergoing cancer treatment.High volume phone workoReceiving incoming calls from grant applicants checking on grant status, documentation required or bills to be paid.Extensive computer workoUsing external and internal websites to create applications, upload documentation, maintain diary of exchanges with applicants and internal team members.oReviewing, compiling, annotating faxed documents and uploading to applicants applications.oReviewing emails troubleshooting, investigating, responding to applicants inquiries.Bristol-Myers Squibb, Princeton, NJ 1996 - 2019Project Manager (PMP), Infrastructure Services 2012 - 2019Collaborate with Application Owners, Hosting DCMs, DXC and Accenture to upgrade hardware and databases to supported platformsMaintain and publish reports on applications based on their infrastructure risk level.Using the platform, ServiceNow, manage asset management (including applications and infrastructure), change management.Implemented new Change Process for decommissioning infrastructure related to application retirement.Collaborate closely with Retirement Services Group to prioritize retirements based on infrastructure risks and costs.Associate Director, Marketing Systems & Processes 2006 - 2012 2006 2010Managed the marketing applications used to support the creation, review, approval and sharing of advertising, promotional, and training materials worldwide.Designed and delivered all training (globally)Implemented a "Help Desk to support users on both the application and processCreated metric reports, customizing these reports based on audienceChaired quarterly meetings with key executives from all functional areas to review and assess cycle time metrics and collaborate on process improvements such as streamlining the time to market and reducing redundancies in collateral creation.Identified and prioritized continuous process and system improvements.Implemented Email communication system to deliver ongoing news, updates, "Quick TipsManaged the implementation of SharePoint for the corporate intranetCollaborated with IT on standards to be used across all pages and portalsPersonally trained all departments and portal owners oncreation of pages and sub-sites o using Web Part toolsrecommendation of page layout and graphics and document formatsProvided ongoing support for all users (globally)Made recommendations on which platforms (SharePoint, Documentum, Shared Drives, or Digital Asset Management system) would best serve departments content storage needs.Associate Director, Marketing Services 1995 - 2006While managing the same processes as ConvaTec (different platforms), responsibility also included the co-management of two significant financial systems used to manage the $700 million in advertising & promotional expenditures.Devised and implemented a new process to route all vendor estimates and internal chargebacks electronically through appropriate financial Grant of Authority, Sourcing, Legal and Finance. This process improvement incorporated key internal financial controls and helped the organization address Sarbanes-Oxley regulations.Managed a financial budget & projection system used by Marketing to manage their advertising & promotional budgets. This was a shared responsibility with Finance. This system was a custom-built front end to SAP that tracked approximately $700 million in expense.Created and delivered all training for these processes and systems.Standardized all basic legal contracts and made form-based Adobe files of these contracts. This process improvement completely eliminated the need for Legal to generate these contracts for all estimates greater than $10K.Managed the financial Grant of Authority (GOA) for all users. Successfully passed all internal and external audits (in compliance with Sarbanes-Oxley).PREVIOUS WORK HISTORYElementary Teacher - Holy Angels School, Hamilton, NJSales Manager - XEROX Corporation, Santa Ana, CAEDUCATIONPMP Certification (retired)Elementary Teaching Certificate, College of New JerseyBS Business Administration, Fairleigh Dickinson University, NJMBA Coursework, Pepperdine University, CA |
