| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
S U MMARYDetail-oriented and results-driven IT professional with 5+ years of experience in information technology, data analytics, help desk, and cybersecurity. Expertise in SharePoint administration, hardware/software troubleshooting, project management, and an active secret clearance. Committed to driving excellence in IT operations and user support.E X P E R I E N C ERPA DeveloperInsight Global Fort Belvoir, VA January 2024 - Current Software DeveloperCode Fellows Seattle, WA October 2023 - Current Implemented robot configuration based on business requirements with the use of UiPath software suite.Maintained documentation for RPA implementations including flowcharts and diagrams.Implemented security, scalability, and reliability best practices during robotics projectsCollaborated in stakeholder meetings to identify opportunities for improving operational workflows.Documented test results for every robot developed and ensured their accuracy before implementing them into the production environment. Managed post-deployment maintenance duties like debugging and troubleshooting errors.Examined various opportunities for integrating RPA within a company's operations. Optimized robotic processes to enhance productivity and minimize expenses. Ensured compliance with organizational policies while developing RPA solutions. Designed, tested, and deployed robotic process automation applications. Conducted research on new technologies that can be used for improving robotic process automation solutions.Identified opportunities for further automation by analyzing current processes or workflows.Delivered high-quality code: to meet functional and technical specifications, ensuring the successful completion of projects.Designed robust front-end and back-end solutions: adhering to principles of test-driven development to guarantee code reliability. Actively participated in code review meetings: offering valuable insights on bugs, inefficiencies, and proposing effective solutions to emergent issues. Modified existing software systems: to optimize performance and introduced innovative features to enhance functionality.Developed user-friendly software interfaces: streamlining overall management and improving the end-user experience.Constructed layouts: according to customer parameters using HTML5 and CSS3, maintaining compliance with industry standards.Designed and implemented websites, portals, and large-scale web applications: for a diverse clientele.S K I L L SProgramming Languages:JavaScriptFront-End Technologies: HTML5,CSS3Test-Driven DevelopmentCode ReviewRequirements GatheringTroubleshooting and IssueResolutionProject Coordination andManagementDNS, DHCP, Active Directory, GPOs,and DR ConceptsCross-Domain TransferMicrosoft OfficeTroubleshootingWindows-based ComputerMaintenanceVendor CollaborationRemedy Action Request SystemTechnical SupportCommunications EquipmentMaintenanceStorage and Backup ManagementRecord ManagementSafety ManagementArea SurveillanceEmergency ResponseObservation and ReportingPreventive MaintenancePerimeter SecurityProtocol AdherenceEmergency AssistanceCustom WorkflowsWeb PartsApplication Audits and AnalysisStorage ManagementSystem Design and FunctionalSpecificationsDocument ControlC O N T A C TPHONE NUMBER AVAILABLEEMAIL AVAILABLEGreenbelt, MD 20770Information Technology SpecialistOBXtek February 2023 - August 2023Translated client requirements into detailed product stories: and actionable tasks, ensuring alignment with project objectives.Conducted thorough troubleshooting, testing, and remediation of issues: before software deployment, ensuring a seamless user experience. Directed the design, writing, and production of page content: to fulfill project demands and exceed customer expectations.Crafted and maintained websites: using various authoring or scripting languages, content creation tools, and digital media.Spearheaded the creation and enhancement of visual designs: elevating websites in terms of aesthetics and usability.Developed web models and prototypes: using physical, interface, logical, and data models.Coordinated production: across stages from concept and design development through final testing and optimization.Engaged in effective communication: with management and development teams to prioritize needs, resolve conflicts, and collaboratively develop solutions. AI-Based App Development:Leveraged AI-based tools to enhance learning and accelerate the development of applications.HTML5 Semantic Structure:Defined the structure of web pages using semantic hierarchical structural conventions of HTML5, ensuring optimal accessibility and SEO.CSS Page Layouts:Applied CSS and HTML to implement page layout styles, including grid, fluid, and responsive techniques. Styled content with precision, incorporating color, typography, and images for an enhanced user experience. Interactive Web Projects with JavaScript:Utilized JavaScript to create interactive web projects, enabling the storage and processing of user input. Implemented mechanisms to update and personalize content dynamically based on user interactions.JavaScript Fundamentals and OOP:Wrote JavaScript code grounded in the fundamentals of Computer Science and the Object-Oriented Programming (OOP) paradigm. Demonstrated proficiency in basic data types, data structures, and algorithms. Ensured code efficiency, error-free execution, and adherence to commonly accepted standards and practices of syntax and style, as measured by the code's functionality and its ability to pass a code linter. Version Control with Git and GitHub:Applied industry-standard version control tools and workflows, including Git and GitHub. Wrote functional, properly styled code, and collaborated efficiently in professional environments. SharePoint Administration: Managed the SharePoint Portal server for secure document storage, version control, and collaborative workspaces, ensuring strict adherence to organizational standards.User-Centric Site Enhancements: Customized site views, introduced version history tracking, and implemented user-friendly search functionalities to align with specific user needs, enhancing overall usability.Training Facilitation: Conducted comprehensive SharePoint orientation training sessions for users, maintaining detailed training guides to support seamless onboarding and ongoing proficiency.Requirement Tracking: Developed and managed a streamlined process for efficiently gathering and tracking new requirements and updates, including the effective management of trouble ticket processes.Hardware & Software Expertise: Oversaw the maintenance and operation of Windows-based computers, managing critical ADP assets for the organization. Proficiently resolved hardware and software issues across a range of technology Document ConversionDocument Management PoliciesData Accuracy and IntegrityRelease Planning and ExecutionConfiguration ManagementDocumentationRelease Tracking andCommunicationProcess ImprovementMicrosoft SharePoint DesignInstallation and DeploymentSharePoint User PrivilegesIntranet DevelopmentRelease MeetingsRelease Policy ManagementContent ManagementSharePoint AdministrationHardware/Software TroubleshootingAzure FundamentalsCompTIA Security+Training and OrientationLicense ManagementVendor CollaborationData MigrationDatabase ManagementSecurity ImplementationData Accuracy and IntegrityLeadershipStrategic PlanningGround Support for Special AirMissionsCargo ManagementAssociate of ArtsE D U C A T I O N A N DT R A I N I N GBachelor of Applied Science - BAScComputer EngineeringColorado Technical University, KiddSeptember 2022Computer User Support Specialist(CUSS) Program, Computer UserSupport Specialist (CUSS) ProgramACI LearningDecember 2021Axelos ITIL 4 Foundation CourseCompTIA A+ (1001 & 1002 CML) CourseCompTIA Security + 601 CML CourseCompTIA Network + 007 Course ACILearning Network Support Specialist(NSS) ProgramDecember 2021Information Technology GeneralistGovCIO Alexandria, VA June 2022 - February 2023 platforms.Compliance & Data Management: Maintained an up-to-date database encompassing the organization's computer automation equipment, ensuring strict compliance with both local policies and DoD regulations. Technical Training: Provided valuable expertise on hardware and software capabilities, user interfaces, error analysis, and data access routines through targeted and engaging training programs.Equipment Setup: Successfully installed and configured new computer equipment, guaranteeing proper functionality and addressing hardware and software challenges promptly.Vendor Collaboration: Collaborated effectively with vendors, facilitating the prompt resolution of technical issues, and ensuring smooth operations. Efficient Ticket Management: Utilized the Remedy Action Request System for efficient trouble ticket management and resolution, enhancing user support and issue tracking.License Compliance: Managed and tracked licenses for non-enterprise software, ensuring full compliance with licensing agreements, reducing risks. Technical Support: Delivered expert technical support and guidance in the installation, operation, and maintenance of communication and automation equipment, enhancing overall system performance.Voicemail & Equipment Management: Supported voicemail capabilities and efficiently addressed equipment access and reset issues, contributing to seamless operations.Data Storage & Backup: Collaborated closely with network managers to maintain storage and backup capabilities for all GENM-O records and data, ensuring data integrity and availability.Power Platform Management: Successfully managed Power Apps and Power BI environments, contributing to enhanced data-driven decision-making processes. User Account Management: Administered accounts, reset passwords, and configured access to servers and file management software for users. Utilized Active Directory for user account management.Customer-Centric Support: Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.Multi-Channel Technical Assistance: Assisted customers with various types of technical issues via email, live chat, and telephone using ticketing systems like Remedy and ServiceNow.Disaster Recovery Planning: Developed robust systems and procedures for disaster recovery and data archiving, safeguarding critical information and ensuring data protection.Desktop Support: Troubleshot daily IT desktop client issues, providing efficient support to multiple departments and various offices, minimizing downtime. Issue Resolution Communication: Maintained proactive communication with customers, keeping them informed about the progress of issue resolution and providing updated estimated times for resolution on an ongoing basis, enhancing customer satisfaction.Software Troubleshooting: Conducted troubleshooting of post-release software faults, supporting live service and contributing to the design and installation of software patches to enhance system stability. Worked closely with systems analysts, engineers, and programmers to understand limitations, develop capabilities, and resolve software problems. Used collaborative tools like Git and Jira. Usability Enhancement: Integrated object-oriented design and development SciencesEverest University, OrlandoJanuary 2018AASComputer ScienceJanuary 2014CompTIA Network+ (007 CML)CompTIA Security+ (601 CML) CiscoCertified Network Associate (CCNA -Part 1 & 2)Community College of the Air ForceAssociate of ScienceAS, Air TransportationC E R T I F I C A T I O N STestOut PC Pro Certification - TestOutCorporation 6-2C6-FW77DCompTIA Security+ ce Certification -CompTIA Issued Apr 2022 - Expires Apr2025Preventing Discrimination &Harassment: US Employees 2022 -TraliantITAR & Export Controls 2021 - TraliantMicrosoft Certified: AzureFundamentals - Microsoft CertificationNumber: I577-2897Configuration/Build Release ManagerUnited States Census Bureau ACO 2976 December 2019 - July 2022 techniques into projects, focusing on enhancing usability and user experience. Process Optimization: Identified opportunities for process improvements, leading to a reduction in support calls and increased operational efficiency. Collaborative Problem-Solving: Collaborated closely with systems analysts, engineers, and programmers, gaining insights into limitations, developing capabilities, and resolving software-related challenges effectively. Software Patch Management: Ensured the timely update of software upon the release of vendor patches, mitigating vulnerabilities and enhancing system security.Development Environment: Utilized integrated development environments (IDEs) to streamline software development processes.Database Optimization: Analyzed database applications and made necessary adjustments to parameters and architecture, resulting in improved performance. Access Control: Specified user access levels for each database segment, safeguarding database integrity and sensitive company information. Data Security: Developed and implemented security initiatives to protect critical company data, ensuring confidentiality and compliance. Data Migration Expertise: Enhanced the data migration process by effectively extracting, cleansing, loading, and verifying information, contributing to accurate and reliable data transfer.Release Planning and Execution: Orchestrated software releases using industry- standard applications such as Jira and Microsoft Project, meticulously managing schedules and resources for optimal service delivery. Product Component Building: Utilized tools like Git and SVN to manage version control, ensuring the precise configuration of product components for candidate build packages.Documentation Management: Employed Microsoft Office Suite, including Word and Excel, to create and maintain comprehensive release documentation, ensuring transparency and compliance with Change Requests (CR). Release Information Tracking: Leveraged collaboration platforms like Slack and Microsoft Teams to facilitate real-time communication and the sharing of critical updates with stakeholders throughout the development and testing phases. Continuous Process Improvement: Analyzed data using applications like Excel to identify areas for process improvement, ensuring the reliability and efficiency of the Release Process.SharePoint Environment Design: Designed SharePoint environments using SharePoint Designer and Microsoft Visio, tailoring them to accommodate software and hardware change requests, streamlining change management processes. Build Package Installation: Installed build packages using deployment tools like Jenkins and Docker, ensuring a seamless transition into dedicated workspaces for all release environments.Configuration Management: Utilized Configuration Management tools such as Puppet and Ansible to record essential information about the release package into the Configuration Management Database (CMDB), guaranteeing the availability of required resources for deployment and back-out procedures. SharePoint User Privileges: Managed SharePoint user privileges using Active Directory, ensuring alignment with standard operating procedures and maintaining security and compliance.Intranet Development: Spearheaded the creation of a companywide intranet solution for supporting contract clients based on SharePoint Server 2016, employing SharePoint Designer and Power Automate to integrate workflow for change request approval, SharePoint list creation, and data exporting. Release Meetings: Facilitated release meetings using video conferencing tools like Zoom and Microsoft Teams, fostering collaboration and alignment among stakeholders and ensuring effective communication of scheduled releases. Release Policy Communication: Effectively communicated Release Management policies and changes to relevant parties using email and collaborative platforms, including the Change Control Board (CCB), change owners, and change requesters, ensuring adherence and clarity.Change Request Management: Utilized ticketing systems such as Jira and Remedy to manage Change Requests (CR), ensuring they were assigned to the appropriate project team member for efficient resolution. Content Management Leadership: Led content management and content governance practices through the use of workflow automation tools like SharePoint Designer and Microsoft Power Automate, enhancing information management and organizational efficiency. |
