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Title Customer Service School Bus
Target Location US-MN-Minneapolis
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Landmark Trail S.Hopkins, MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE.Summary of QualificationsExtensive training and expertise serving clientele with developmental disabilities and mental illness with skill development and goal accomplishmentTech expertise includes Microsoft Office including Excel and PowerPointRecommended by direct supervisor for Employee of the Month,  providing excellent service for clients with mental illnessProficiency in stocking and production packaging and returns10+ years of providing exceptional customer service/direct care experience and 39 credits in businessNomination to the National Society of Leadership and SuccessEducation and CertificationsColumbia Southern University: Bachelors degree in Healthcare Administration Estimated graduation February 2019CDL Class B School Bus DrivingWisconsin Indianhead Technical College: 2007University of St. Catherines: 1993 -1995Trinity University: 1984 - 85, 1988 - 89Experience:Apex Systems: Contractor (Optum/UHG) Eden Prairie, MNPDM -Network Contract Specialist Oct 2018  PresentProvider data maintenance: duties included assisting practitioners with becoming participants in United Health Group/Optum network and requested umbrella networksHammer Residences Wayzata, MinnesotaDirect Support Professional Apr 2017 - July 2018Provided excellent service in group home setting to residence with developmental and mental health disabilitiesServices of transportation, meal, skill development, hygiene, light cleaning and organizing, problem solving, event planning, incident reporting and medication administrationExtensive training in patient-centered cares and implementing new lawsIntegrity Living Options Minneapolis, MinnesotaIndependent Living Skill Specialist (ILS) Mar 2016 - Mar 2017Provided exceptional individualized client centered assistance for clients with mental Illness living independently in the communityServices of transportation, organization, housing and benefits procurement, shopping skill development, taxes, and legal supportProficiency in maintaining quarterly reporting of client ISP plans progressExtensive training and skill and understanding legislative requirementsResCare Home Health Services Saint Paul, MinnesotaGroup Home Direct Support ProfessionalAnd ILS worker Oct 2015 - Mar 2016DSP-Provided excellent support in group home setting to residences with developmental and disabilities overnight dutySee other description for Hammer Residences DSPILS- See description for Integrity Living Options ILSProgressive Individual Resources Inver Grove Heights, MinnesotaGroup Home Manager Nov 2014 - Oct 2015See description of ResCare group home DSPFirst Student School Bus Saint Paul, MinnesotaSchool Bus Driver Sept 2014  Oct 2015Crystal Care Home Health Agency Richfield, MinnesotaPersonal Care Attendant Aug 2012  Sept 2013Provided exceptional service to clients with various progressive and degenerative health conditions assisting with tasks of daily livingExpert care and observation used with assisting and determining client needServices provided with cooking, cleaning, hygiene, transportation, organization and appointment setting as well as companion supportSafeway Bus Service Hudson, WisconsinSchool Bus Driver Sept. 2008  Apr 2009Masterson Personnel Bloomington, MinnesotaCustomer Service Representative Sept 2007- April 2008Provided exceptional seasonal assistance to Target.com site with stocking and order filling during the holiday season handling returns and shipping

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