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Title Call Center Human Resources
Target Location US-AZ-Peoria
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Candidate's Name  16797 W Montana De Oro Dr.PHONE NUMBER AVAILABLE Surprise AZ Street Address
EMAIL AVAILABLESUMMARY OF QUALIFICATIONSSuccessful recruiting professional with a combined 20 years of experience in Corporate and Agency Management and Recruiting, HR, Call Center, Staff Development and Training. Possesses a successful track record in meeting and exceeding operational and sales goals, office management, and team leadership in a variety of industries including Industrial, administrative/professional, technical, engineering, and executive level roles. Thrives in a competitive and rapidly changing environment, in addition to being able to resolve complex situations and create business solutions.AREAS OF EXPERTISE Recruiting ManagementBranch ManagementFull Cycle Recruiting Account MaintenanceHuman Resources Vendor Management Team Management Business DevelopmentMetric Reporting Training Facilitation Strategic Planning Employee Development Applicant Tracking Systems High Volume Call CenterDatabase ManagementPROFESSIONAL WORK HISTORYConsumer Cellular Phoenix, AZ August 2022  Feb 2024Senior Talent Acquisition PartnerFinding candidates: Researching and contacting potential sources, such as colleges, technical schools, job boards to build a pool of applicants. Attending job fairs and in house hiring events.Evaluating candidates: Reviewing resumes and job experiences to determine if candidates are a good fit for the role and company culture.Managing the hiring process: Preparing interview questions, phone screening potential candidates, scheduling interviews.Maintaining records: Keeping a database of candidates records, including active and passive candidates.Providing guidance: Coaching and developing to ensure successful placements.Nikola Motor Phoenix, AZ March 2021  Feb 2022Contract RecruiterFilled various roles for two locations.Silent Aire Mesa, AZ June 2020  November 2021Finding candidates: Researching and contacting potential sources, such as colleges, technical schools, job boards to build a pool of applicants. Attending job fairs and in house hiring events.Evaluating candidates: Reviewing resumes and job experiences to determine if candidates are a good fit for the role and company culture.Managing the hiring process: Preparing interview questions, phone screening potential candidates, scheduling interviews.Maintaining records: Keeping a database of candidates records, including active and passive candidates.Providing guidance: Coaching and developing to ensure successful placements.Corporate Job Bank Tempe, AZ March 2017- Feb 2020Senior Account Manager  OnsiteDeveloped and implemented the first Onsite/MSP program for a large Medical Manufacturing companyConducted Compensation Analysis to address labor market disparities, garnering higher pay for qualified candidatesIdentified staff vacancies and recruited, interviewed, and selected applicantsSpecialized in Light Industrial, Manufacturing, State and City Business, Call Center and Administrative positionsMonitored multiple databases to keep track of all employee applications, terminations, timekeeping, and payrollAdministered Drug Screens and Background Checks, and documented results in employee filesCompleted all company Workers' Compensation, Payroll, Invoice Adjustments, Unemployment Claims, CustomerMark Up rates, Daily Recruitment Report and Employee Retention SurveysDelivered an exceptional customer service by proactively seeking to address concerns and answering questionsDeveloped and maintained excellent new and existing customer relationshipsSuccessfully led candidate attraction efforts including job fairs and job postings for increased candidate pipeline and revenueConducted client visits to evaluate location, safety inspections and learn exact employee duties and responsibilitiesConsistently represented and won Corporate Job Bank in Unemployment Hearings decreasing branch GL costsMonitored branch budget and kept expenses downConducted employee coaching as requested by customers for attendance and performance issuesProactively identified and solved complex problems impacting operations management and business directionJobBrokers Tempe, AZ March 2011  March 2017Strategic Account Manager - Director of OnsiteIncreased branch revenues by 344% in 12 months through successful management of recruitment and sales teamsDrove sales in Administrative and Industrial markets through training and coaching of sales and recruiting teamsNegotiated, secured, and implemented long-term business partnerships, consistently exceeding sales expectationsIdentified, developed, and executed a sales strategy for key targeted prospects resulting in over 90% close ratioCreated and executed innovative solutions for solar manufacturing recruiting, resulting in the successful placementof 720+ contract employees (production, maintenance, technicians, sales, engineering, management)Developed and managed an MSP Program to provide 100% fulfillment and continuous onsite supportObtained startup manufacturing client, assisted with creating their employee branding in the community while fully staffing the facility of 100+ in four months utilizing a perm placement modelGrew financial services account from 2 to 165 contractors in four months by adding new recruiting departmentsFacilitated sales, implementation, and management of hospitality staffing program for 20 hotels/resorts in ArizonaThe Allen School Phoenix, AZ September 2009  March 2011Director of Career ServicesDeveloped Nationwide Job Search Strategies to assist Career Services Online team members and students insetting up job alerts for individual locations nationwideReached out to targeted employers nationwide to uncover recruiting needsAssisted clients/students with finding job postings and filling job opportunities by geographic locationCreated/located online tools and resources for Career Services Online team member/students seeking employmentLeveraged technology to bring services like virtual job fair opportunities, job boards, interview practice, resume prep, resume targeting, job searching and employment counseling to students nationwideDeveloped reporting system for tracking student data nationwide by city, state, employment status, etc.Created and maintained online outreach tools to assist students with virtual orientations and updates, with regardsto trends, hiring needs, success stories, networking opportunities with alumni and healthcare professionalsManpower Tempe, AZ March 2008  September 2009Sr. Staffing SpecialistConducted candidate searches utilizing job-boards, college recruitments, open houses, and networkingInterviewed and screened candidates for temporary and permanent roles in production, administrative, technical,and professional level positionsAdministered skills and behavioral assessments and used results to determine placement eligibility and job matchDelivered excellent customer service and account relationship managementAttended job fairs, filed new hire paperwork, conducted drug testing, background checks, and completed payrollMade cold call sales, led contract negotiations and on-boarded new clientsKeith Black Roofing, Inc. Scottsdale, AZ March 1998  May 2008Office ManagerInterviewed and trained new employees, completed all new hire paperwork, filed Workmans Compensationclaims, conducted employee reviews, and granted raises, executed verbal/written reprimands and terminationsProcessed payroll for 120+ employees, processed A/R, A/P, bank deposits, invoicing, month end/year endclosing, collections, reporting, purchasing, customer service, and conducted sales to builders and homeownersEDUCATIONBusiness Administration - Glendale Community CollegeSteven Covey 7Habits - The Allen SchoolZig Ziegler Over the Top - The Allen SchoolSalesforce - ManpowerAWARDS and RECOGNITIONWhos Who in Business  50 Highest ranked Women Featured May 2013, 2014, 2015 and 2016Spotlight awardDirectors Circle Winner4-time Presidents Club Winner

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