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Click here or scroll down to respond to this candidateCandidate's Name
Youngstown, OHEMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional with experience in Sales Management, I also have Management experience in the hospitality field from AGM, GM, Front office Manager, and Director of Operations. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork Experiencesales ManagerHampton inn Youngstown West-Youngstown, OHDecember 2023 to May 2024Sales Manager for the Hotel as well as doing the Night Audit process which includes checking people in and out, preparing the first round of breakfastOperations ManagerHyatt Place Legacy Village - Cleveland-Lyndhurst, OH August 2023 to December 2023Focus on scores, balance of rooms, training front desk, escalation of calls and in person, and the normal operations manager dutiesAssistant General Manager / Director of Operations Holiday Inn-Boardman, OHAugust 2022 to June 2023In charge of housekeeping, maintenance, front desk, as well as Restaurant front of house manager. Review labor hours, hiring and firing, and currently focusing on getting our scores where they need to be through training and mentoring. I also have the FOH manager at TJs which is the hotel restaurant Front Office Night ManagerMountain Lake Lodge-Pembroke, VAMarch 2022 to August 2022Manage and mentor front desk, Manager on duty during the 3-11 shift. Front Desk AssociateHoliday Inn Express and Suites-Christiansburg, VADecember 2021 to April 2022Front Desk AgentFairfield Inn & Suites-Princeton, WVOctober 2021 to December 2021Checking guests in and out, breakfast prep, night audit, and working on customer requests and complaintsGeneral ManagerQuality Inn-Princeton, WVMarch 2021 to October 2021Day to day operation of the hotelNight Auditor/AGMFairfield Inn & Suites-Princeton, WVJuly 2019 to March 2021Check in and out reservations, selling available rooms, monitor and respond to customer requests and complaints through the Marriott Application quickly to make sure the customer is taken care of and satisfied, as well as running the Nightly Audit Reports. Sales Lead/Furniture ManagerBig Lots-Princeton, WVDecember 2019 to July 2020Manage 3 associates, monitor sales to make sure we are meeting goals for the week, monitor lease sales, monitor rewards card sign ups and credit card sign ups, and look at where I could help mentor the associates to make sure goals were met.Sales Consultant - Full TimeCOLE CHEVROLET-Bluefield, WVJune 2018 to July 2019Sales of new and used vehiclesCustomer Experience RepresentativeIBEX Global AT&T-Beckley, WVJuly 2017 to February 2018Walked customer through their bills for better understanding by explaining exactly what they are seeing in their bill, save cancel requests, and up sell programming and products to meet their requirements IT Systems Analyst LeadProgressive InsuranceJanuary 1995 to December 2016Responsibility For the 22 Years in IT include owning the run the business portion of our Disaster Recovery program. This included creation and training new application resources on their responsibilities, creating and implementing new processes, creating the Declaration and mobilization process in case of a data center disaster, and working with business to identify their critical processes to make sure we recovered themField Service TechnicianLDI-Cleveland, OH1993 to December 1994Field service of computers and peripheralsField Service TechnicianConceptual Systems-Cleveland, OH1992 to 1993Configuration, installation of medical billing packages. This included building Novell networks Field Service TechnicianSarcom inacomp-Cleveland, OH1990 to 1992Installing networks, building computers, and working on computers and peripherals brought in to the company by individualsInside Sales RepresentativeDRG-Youngstown, OHAugust 1982 to March 1984The business did pool installs during the summer and Christmas trees and decorations during the winter. I did everything from helping install the pools, working as sales in one of the buildings, to stocking and putting the trees in the customers vehicleEducationBachelor's degree Electronics Engineering Technology in Electronic EngineeringDevry Institute of Technology - Columbus, OH1985 to 1988Skills Excel (10+ years) Analyst (10+ years) Capacity Planning (10+ years) Customer Service (10+ years) Multi Tasking (10+ years) Business Continuity (4 years) Disaster Recovery (10+ years) Call Center (5 years) Sales (2 years) Powerpoint Microsoft Office Training Business Development Word Outlook CRM Guest Service Front Desk Front Office Computer Literacy (10+ years) Time Management (10+ years) Retail Management Analysis Skills (6 years) Hotel Experience Leadership VMWare Field Service SQL Systems Analysis Hotel management (4 years) Food safety Sales Customer service Computer skills Communication skills Time management Management Windows Hospitality Guest services Leadership Guest relations Microsoft Office Mentoring Hotel experience Supervising experience Conflict management Profit & loss Analysis skills Operations management Training & development Sales management Retail sales Dealership experience Business continuity planning Restaurant experience Team management Systems analysis Cash handling Front desk Office management Culinary experienceCertifications and LicensesDriver's LicenseCPR CertificationAssessmentsWork motivation ProficientOctober 2021Level of motivation and discipline applied toward work Full results: ProficientGeneral manager (hospitality) ProficientJuly 2021Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientGeneral manager (hospitality) ProficientOctober 2020Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientOffice manager ProficientSeptember 2020Scheduling and budgetingFull results: ProficientCustomer service ProficientSeptember 2020Identifying and resolving common customer issuesFull results: ProficientSupervisory skills: Motivating & assessing employees Proficient September 2020Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationMy main focus is Disaster Recovey for Progressive Insurance where I own the RTB portion of the DR Program. I work closely with our BC group with the BIA's to make sure we can recover what the Business needs |
