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Click here or scroll down to respond to this candidateProfessional SummarySkillsWork HistoryCandidate's Name
Fertile, IA 50434 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated person who can be depended on toput forth my best effort each and every dayWork well independently but also in a group.Ability to adjust to changesBringing my knowledge from other areas that Ihave worked in.Good knowledge of multiple task that include:Motorcycle, homeowners, discounts, manual billing, CA Mileage, Carco, CRU, Driver exclusion, GAP,Special projects/clean upsComplex Problem-SolvingPolicy and Procedure AdherenceMay 2019 - CurrentFertile, IACustomer Service Associate ProcessingAllstateTrack, communicate, process and upload work tasksAchieve daily service and productivity standards by preparing and uploading department tasks Thorough knowledge of policies and proceduresWork effectively under deadlines, independentlyFollow written directions and compliance procedures Provide superior service to customers.Responded proactively and positively to rapid change. Increased efficiency and team productivity by promoting operational best practices. Mentor co workers in new queuesWorking knowledge of Excel and Ticket OfficeMay 2014 - May 2019Fertile, IACustomer Service Email SpecialistAllstateEducationPromptly responded to inquiries and requests from customers. Assist customers with product questions to facilitate online ordering process. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Billing, adding, editing, or removing Credit Card, ACH, Direct Bill, or Escrow Information, including Loan Number for Homeowners Policies.Changing due dates and making payment arrangements Coverage QuestionsDocuments Received/ Documents RequestedEndorsementsAdvise of self-service optionsSep 2012 - May 2014Fertile, IACustomer Service AssociateAllstateAnswered customer telephone calls promptly to avoid on-hold wait times. Investigated and resolved customer inquiries and complaints quickly. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Followed up with customers about resolved issues to maintain high standards of customer service. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Increased efficiency and team productivity by promoting operational best practices. May 1982Estherville, IAAssociate of Science: Rehabilitation ServicesIowa Lakes Community College |
