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Click here or scroll down to respond to this candidatePage 1 2Candidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Profile San Antonio, TX 78258Director of OperationsDynamic and highly organized leader with comprehensive experience driving business success through creating and executing business development initiatives.Accomplished and resourceful professional with a proven track record of hiring, building, directing, motivating, and training multidisciplinary teams to achieve operational excellence. Strategic and out-of-the-box thinker with remarkable expertise in determining the best possible solutions in line with corporate goals while analyzing macro and micro aspects to create success roadmaps. Seasoned and results-driven executive; equipped with vast experience serving diverse industries, including healthcare, retail, insurance, financial services, real estate, software, supply chain, and logistics.Areas of ExpertiseOperations Management New Business Development Customer Satisfaction Manufacturing Process Improvement Engineering Inventory Management Recruiting Program Management Business PlanningKey Career Accomplishments Leveraged experience and knowledge to manage $4M operational budgeting and forecasting for a startup corporate equity firm. Showcased exceptional leadership talent to strategically oversee $20M for a significant retail & eCommerce chain with 94 employees across four locations and two continents. Recorded, reported, and aligned $15M+ program expenditures (COGS, OPEX, & Capex) by developing effective collaboration with plant operations finance administrators. Initiated a program that supports external communication to investors and stakeholders on material developments in the Company's ESG performance and credentials. Created outstanding partnerships with 3rd party audit, tech, support, software, regulatory, accounting and finance, legal, marketing, staffing, supplier, and insurance firms that enabled company success while controlling FTE costs in the organizations early startup phases. Career ExperienceDirector Operations Acquisitions Compliance & Risk Dura Software, San Antonio, TX 2021 Present Avoid potential issues by liaising with legal and finance teams while coordinating compliance, M&A, and security acquisition due diligence. Strengthen the organizational workforce by onboarding and training new hires in collaboration with HR professionals. Ensure the seamless transition of business processes by designing and leading technology, strategy, and operations centralization. Play an integral role in accomplishing desired business objectives by delivering expert-level support to policy creation, process mapping, and continuous improvement initiatives. Streamline overall workflow by interacting with business units on new standards and procedures for operations and digital transformation projects. Co-chaired a committee to develop a diversity and inclusion strategic plan with goals, objectives, and action steps. Generated $8M in revenue within 18 months post-acquisition through excellent administration of all activities related to acquiring five companies.Page 2 2Development Manager UPS Supply Chain Solutions, Alpharetta, GA 2018 2020 Expanded business operations by hiring, directing, and developing staff to manage all P&L and operational aspects for enterprise security. Contributed to driving business success by developing specific strategies, setting directions, and supporting planning processes. Accelerated decision-making by maintaining operational controls to identify and manage associated risks. Boosted overall productivity by designing standard operating procedures, planning implementation, and scheduling and controlling execution. Avoided legal issues and penalties by liaising with several legal departments regarding corporations' political, administrative, and compliance issues with government agencies. Supported informed decision-making by developing and supporting 25+ executive presentations for the CFO, VP of Global Channels, VP of Global Distribution, and other channel executives & team members. Senior Analyst, Business Continuity FIS Global, Orlando, FL 2016 2018 Ensured business development and growth by overseeing the planning, execution, and coordination of the business continuity program. Demonstrated leadership abilities to lead finance, legal, human resources, and operations teams in managing enterprise product portfolios. Proposed necessary recommendations to senior leadership regarding strategic planning by presenting innovative ideas and exploring valuable opportunities. Defined business success metrics, represented monthly/quarterly scorecards, and assured alignment/measurement in 123 countries globally through implementing best practices. Collaborated with the human resources department to develop training programs to increase employee cultural competency.Information Risk Manager Finastra International, Lake Mary, FL 2015 2016 Employed proven field expertise to rescue small businesses needing more sound operating and risk structure and manage several unrelated business lines. Prevented excess and shortage of inventory by forecasting demand, evaluating potential needs, and determining the cost-effective method for reducing the risk of loss of assets. Achieved desired goals by identifying/managing external partners and cross-functional resources. Spearheaded implementation of the multi-year transformation program, including restructuring operations across multiple business units with $5M+ in annualized cost savings. Secured mutually beneficial deals by negotiating and managing new ERP platform integration and product development programs, including in-house manufacturing rights and capability. Additional Experience: as Warehouse and Logistics Manager at Digital Satellite Source, an Insurance Sales Rep at Global Life, a Call Center Manager at Millwood Brown, Retail Sales Manager at Hausman Petroleum, Healthcare Claims Underwriter and Manager Employers Direct Health, and Director IS (2020) at Klein Tools EducationMaster of Business Administration (MBA), Western Governors University, Salt Lake City, UT Bachelor of Science, Banking and Finance Texas A&M Commerce, Commerce, TX Bachelor of Science, Business Administration Central Western University, Dallas, TX Professional DevelopmentCertified Six Sigma Green Belt (CSSGB) - International Six Sigma Institute Project Management Professional (PMP) Project Management Institute Certified Professional in Digital Marketing SkillFront Entrepreneur Program: Foundations of Business and Entrepreneurship SkillFront |
