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Connie J. Couch, C.B.P EMAIL AVAILABLEStreet Address  PHONE NUMBER AVAILABLEExperienced professional seeking stable employment. Ability to exercise independent judgment to foster and build customer relationships. Problem solving skills using abstract reasoning and data interpretation. Display positive attitude and work ethic Experience in SAP, MS office, Excel, NetSuite, Sage, AS400, JDE.Work HistorySwift iAero Airways Airlines (out of business) Greensboro, NCAP Specialist August 2022-April 2024Reviewing invoices for accuracy and proper approvalsCredit card expense report reconciliation and purchaseEntering transactions to maintain accurate revenue reports.Generating monthly, quarterly, or annual statementsConsultant Independent High Point, NCBuyer/Order Processor June 2021-August 2022Retrieving and processing sales and production demands for respective business units.Track the vendor's progress against the original and/or revised schedule, invoice reconciliation.effectively communicate to customers for product needs.Customer service support pertaining to order entry and customer inquiries.Manager of order entry and processing manual and web orders for a specific group of customers.Review orders and shipping documents for accuracy for product delivery.Buyer raw materials and finished goods for manufacturing /productionEcoLab/Kay Chemical (contract) Greensboro, NCMRO Buyer/Scheduler November 2019  June2021Processed purchase orders for manufacturing, such as materials, supplies and equipment with an annual spend net 10M.Processed materials for labs, and service purchase orders for calibrations and repair.Review Proposals for any pricing or time constraints. Process down payments to send with Purchase order.Worked on purchasing materials for special Covid-19 project.Assist in scheduling air freight air freight for China. Managed COO BOL and MSDS sheets.Handled Customer VMI Program.Elsag Lenoardo Company(layoff) High Point, NCBuyer November 2018  September 2019Processed purchase orders using SAP by Design for production needs; followed up on back orders and PO deliverydates. Inventory management - setting reorder points and reorder quantities. Analyze subcontracting Bill ofMaterials (BOM)Furniture Solutions Network (better job) High Point, NCCustomer Service June 2018  November 2018Entered 801 orders for in home repair.Answered over 451 customer related calls with an average of 5 minute per call.Conduct daily recap of the status of projects and assignments and review with service manager.Scheduled in home repair and dispatch tech.Created SKU and item numbers for new product.Carolina Liquid Chemistries (layoff) Greensboro, NCStrategic Customer Service August 2017  May 2019Increased customer satisfaction to 98% in the 3 months.Entered both faxed and phone orders for labs and doctors office for reagent testing using Sage.Issuing return authorizations and credit memos for returns.handled customer VMI and return authorizations..EducationBachelor of Science in Cross Disciplinary Studies (Business Management)East Tennessee State University Johnson City, TNProject Management (Fundamentals)GTCC Accounting (1-2) Purchasing (1- 2), Supply Chain, Six Sigma, High Point, NCITT Certifications: Certified Business Professional