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CAREER PROFILEResults-driven and dedicated professional with experience in team management and customer service. Demonstrated in-depth experience with customers/clients interface. Knowledgeable in hospitality and sales (i.e. hotel and motel experience) as well (Sales and Inventory Management). Possess solid interpersonal, decision making, leadership, mentoring, and communication skills. Adapt well. Broad-based management skills with planning, organizing, and decision-making ability to successfully achieve on-time deliverables.Additional Skills:Conflict ManagementComputer LiterateCustomer Relationship ManagementTrainingWORK EXPERIENCEAetna Bearing: 2016-2023Inventory ManagerMonitor available supplies, materials and products in order to ensure that customers and employees have access to the materials they needed on A weekly basis. Operated machinery such as the electric pallet jack, lift truck and forklift, Ensured that shipments of required jobs were done too production standards as well as shipped on A timely basis, Checked merchandise for correct order number and shipping labels, Set up sales and established new business sales with various venders throughout the Chicagoland area.Hyatt HouseFront Desk Sales Manager: 2014-2016Ensured sales goals were up too Hotel Standards, Communicated with other sister locations on how to increase hotel proficiency on A weekly basis, Managed A staff of over A 126 employees as well as kept them updated in expected expectations of Corporate policies and demands, Organized meeting with management team, responded to customers concerns via email and by company phone and of course in person as well if needed. Lastly made sure all doors and cameras were fully functional for customers and employees safety and also ensured that Hotel cleanliness was being met too Osha standards.Motel 6 2013-2014Guest Service Representative, Arlington Heights, ILPerformed exceptional customer service as well as sales goals on A day to day basis with extensive cash handling experience. Supervised and assisted housekeeping and maintenance when needed. Handled reservations for guests via phone, online, and third parties. Greeted visitors and provided a fun environment. Engaged guests to create an overall lasting experience.Country Inn & Suites by Carlson 2011 - 2013Hotel Night Auditor, Bensenville, ILHandled 3rd party reservations and ensure proper processingProvided customer service to guests, checked them into rooms, and delivered daily invoices to guestsMaintained cleanliness of the lobby and prepared breakfastResponded to emergencies such as guest medical issues, criminal activities, power outages, plumbing issues, etc.Recorded daily room occupancy, rate and revenue totals for cash and credit card transactionsGenerated automated accounting reports for the manager's reviewArranged proper video monitoring for surveillance, processing, and additional areas of the hotel to ensure security of the guests and the buildingJCPenney 2010 - 2012Replenishment Supervisor, North Riverside, ILDelivered great customer service on a daily basisProvided sales support assistance throughout the storeReplenished new arrivals of merchandise; maintained proper floor recovery and merchandise pricing, etc.Ensured maximum sales and customer service levels are achieved on a monthly basisAuto Zone 2007  2010Inventory Parts Manager, Maywood, ILRecorded financial transactions before and end of each business dayCompleted minor mechanic work (i.e. changed wiper blades, changed light bulbs, performed diagnostic tests, battery/fuse installations)Answered phone calls and provide assistance to customers on a daily basisManaged parts inventoryElite Security 2006 - 2007Security Guard, Chicago, ILMaintained safety and enforced rules and regulations throughout the facilityToured all public areas at frequent intervals to verify that all areas are upheld appropriatelyDocumented activity notes on an interval basis as well as communicated with dispatchEDUCATIONSecurity and Military Assessment TrainingJob Corps Training FacilityCERTIFICATIONSTwenty Hour Police TrainingPerc Card CertifiedTECHNICAL KNOWLEDGEWindows, Outlook, Word, Excel