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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E Apache BlvdTempe, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEI&#Street Address ;m dependable, have a positive attitude, take initiative, and Im always eager to learn and grow. I manage time efficiently to complete my assignments and remain calm under pressure. I hold myself accountable even when no one else does and I try to never let anyone out work me.EmploymentVerbus & Associates Executive Search AgencyCustomer Service Mgr.Oct 2022 - Nov 2023Manage incoming candidate assessments,Provide all necessary employment information to candidates,Assess candidate skills, verify credentials,Develop relationshipsHoliday Inn Express & SuitesFront Desk AssociateApril 2021 Aug 2022Check ins, Check OutsTrain new employees,Answer phones,Address guest complaints,Improve Guest Satisfaction ScoresHoliday Inn & SuitesFront Office SupervisorMar 2018 Feb 2021Check ins, Paperwork, Employee scheduling, Employee correction/ counseling, Room inspections, Resolve guest complaints and concerns,Order inventory for gift shopThe Graduate HotelFront Desk/Restaurant SupervisorMay 2015 July 2017Provide front desk coverage when needed, Address restaurant needs, Create employee schedules, Performance evaluations,Interview applicants,Holiday Inn & SuitesFront Desk Agent/Night AuditFeb 2013 May 2015Check guests in/out, Perform night audit twice a week, Train newly hired auditors, Serve as Guest Experience Champion for the property.Self EmployedNov 2009 - Feb 2013Freelance web design, Social network marketing, Internet marketing, Create sales funnels and build capture pagesPhx Marriott Mesa AYS/Front Desk AgentFeb 2006 - Oct 2009Answer internal and external calls, Check guests in/out, Attend weekly GSS meetings, Data entry, Proactively resolve guest complaints/concerns through associate empowerment, Deliver room service orders, Assist guests with luggage, Drive shuttle when necessary, Oversee shipping and receiving for the property, Provide additional coverage at the front desk.Royal Palms Resort & SpaFront Office SupervisorAug 2004 - Jan 2006Check guests in and out, Create registration cards, Answer incoming calls, Ensure guest satisfaction, Find creative ways to say yes, Set up satellite check ins, Selected by property to work all 3 days the President of the United States was a guest.Radisson Resort & Spa ScottsdaleAssistant Front Office ManagerJul 2000 - Oct 2004Create employee schedules, Manage staff of 15, Create incentive programs and distribute SOP'S for them, Check guests in/out, Oversee training and development of new desk agents. Hotel was sold and closed.Little Caesar's PizzaAssistant Store ManagerMay 1997 April 2000Blue Line order,Coke order,Interview new applicants, Bank deposits, Employee scheduling, Manage labor and food costs, Create new promotionsEducationMCCMesa, AZAug2000-Mar2002Double Major English and Mass Communications. 1 semester left for DegreeMtn View High School Mesa, AZSept1997-Aug2000Diploma, General StudiesSystemsExcel, Powerpoint, Opera, Fidelio, Springer Miller, Micros, Salesforce, Merlin, ConcertoAchievementsGuest Experience Champion,Several writing awards, Top Gun Math Club,3 Associate of the Quarter Awards, 3 All Star Team of the Year Awards, Reg Card God Award, Increased revenue for the Royal Palms Resort & Spa by $10,000 in 3 months with upsell program. |
