| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateOBJECTIVE: Seeking a position in the capacity of customer service, utilizing extensive skills and experience in the hospitality industry.QUALIFICATIONS: Extensive experience working with general public. Interface well with clients and managers at all levels. Caring and hardworking. Excellent interpersonal skills, communication, and customer service. Take pride in quality of work and self-motivated.SKILLS: Experience in Prima Vision, Web PDM, Retail Pro, Windows XP, Microsoft Office, Word, Excel, PowerPoint, Adobe Illustrator, Photoshop, Internet Proficient. Fluent in English and SpanishEDUCATION: Studies in Liberal Arts 2002 - Present La Guardia Community CollegeWork HistoryCandidate's Name presentManage highly demanding Candidate's Name end residential units.Interface with residents anticipating and responding to needs and preferences, resolving issues, scheduling and managing maintenance events, overseeing deliveries and special events.Maintain working relationship as liaison between building management and residents, while effectively communicating with colleagues to maintain clearly defined expectationProject a consistent image that complements the property through appearance, performance, and service orientation, while ensuring property policies and procedures are enforced.Proficient in Building Link in order to coordinate with residential team and follow proper protocol.Superior skills in upholding sensitive security practices, controlling resident, guest and contractor access, preventing unauthorized entries and consistently protecting the privacy of residents.Candidate's Name (The Carlton House) Extell Management Services January 2015 March 2016Coordinate and organize the daily activities and requests of residents responding to all residents needs and requests, including making deliveries, pick-ups and drop-offs.Check-in and check-out all visitors/guests, contractors/designers, and assistants/family members of the Residence owners at the front deskMaintain a working knowledge of the building Rules and Regulations, notifying management of specific violations. Develop a working knowledge of key web-based system, such as Building Link.Handle and resolve all Residence owners complaints, keeping the Resident Managers fully informed, and recording any incidents in daily logbook/system.Announce all visitors to Residence owners and permit access to only authorized visitorsAlways follow key handling and control procedures when issuing and recording the issuance of keys to only to authorized persons.Arrange transportation (e.g., taxicab, limousine services) for Residence owners/guests/visitors, and record advance transportation request as needed.Receive, accept, deliver and document all incoming packages for Residence owners in systemFacilitate the handling of resident fax documents and other administrative requestsHEAD Candidate's Name (Archstone Chelsea) Equity Residential March 2004 April 2015Contribute to the operational and financial success of this high end 300-unit residential-rental property. Maintain Consistent presence at workstation. Maintain key logAssist in managing. Secure access of current and prospective residents, guests, vendors, and other service professionals to the buildingProvide access control and remain vigilant of non-residents and their purpose of being in the buildingAcknowledge and greet all residents and guest with utmost courtesy and urgencyAssure prompt and positive action on any residents complaints, question and concernReceipt and distribution of all mail, packages, dry cleaning via building link, Key Trak and MRI systemsASSISTANT TO CARPENTER - SSN General Contracting Corp. August 2000 June 2003Assistant to head carpenter in with ordering, receipt, recording, trimming and trafficking of inventory. Demolition and cleaning responsibilities |
