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Candidate's Name
TRANSPORTER - GOLF COAST MEDICAL CENTERFort Myers, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceOffice AssistantPhysicians Medical Group of SWFL - Fort Myers, FLMarch 2019 to June 2022Answering inbound calls, making outbound calls to confirm appointments, resolving issues, taking complaints, answering voicemails, tracking calls on Excel spread sheets making sure issues got resolved, requested refunds, type letters up on Microsoft Word, transferring calls to different departments, Support all customers needs, multi tasking, managing ADP.Title ProcessorDougan Land Title LLCJanuary 2014 to February 2017Answered incoming calls. Prepare documents and assure that everything is in order for submission for the title application. Contacting vendors and clients when needed to get the documents needed. Keep accurate records and track approval process. Filing of paper work. Application SpecialistAlta ResourcesJanuary 2012 to December 2014Receiving incoming calls to complete the applications for the health exchange market place for a subsidy. Getting all the members personal identifiable information as well as income, household size and IRS filing status. Contacting the Federal Market Place when there was issues to make sure that they were resolved to process the application. Following up with sales agents when the subsidy was denied.EducationHIGH SCHOOL DIPLOMASOUTHERN TECHNICAL COLLEGESkills Laundry (10+ years) Cleaning Experience (10+ years) Residential Cleaning (3 years) Retail Sales (10+ years) Customer service (10+ years) Administrative experience (6 years) Cashiering Home Care Time Management Hospital Experience Google Docs Microsoft Excel Clerical Experience Microsoft Outlook Data Entry Medical Terminology Microsoft Word Microsoft Powerpoint Front Desk Typing Research Medical Records English Computer SkillsLanguages English - Expert Spanish - Expert