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Click here or scroll down to respond to this candidateAccomplished Software Quality Assurance professional with over 14+ years of experience in functional and automation testing across Utilities, Banking Payments, Insurance, Health, Salesforce, and SAP domains. Demonstrated expertise in designing, developing, and executing comprehensive test strategies, plans, and test cases. Dedicated to validating software applications and ensuring high-quality deliverables.PROFESSIONAL SUMMARY:14+ years of Experience in Software Testing (Functional & Automation) in Utilities, Banking, Salesforce,SAP, Insurance & Health domains, and an in-depth understanding of the business process models.8+ Years of Experience as Automation architect and Test Lead.Experienced in working with Agile, Scrum, V-model, and Waterfall methodologies, ensuring seamless integration of testing activities throughout the software development lifecycle.Proficient in utilizing industry-leading automation tools and frameworks such as Unified Functional Testing (UFT), Tricentis TOSCA, and Selenium, I excel in efficient test automation and regression testing.Experienced in creating and maintaining automation scripts, custom libraries, error handling, maintaining Object Repositories and recovery scenarios to streamline testing processes and enhance test coverage.Specialized in testing mobile applications across different operating systems and devices.Created POC (proof of concept) projects for new QA tools.Proficient in SQL queries and Web services testing (API) using SOAP UI tool.Proficient in extracting and utilizing data from databases such as Oracle, MySQL, and SQLite for test data preparation and validation.Experienced in testing of assigned systems and applications, including the generation of test data, writing test scripts/execution sequences, examining test results, debugging detected errors, etc.Worked in SAP HR, SAP FICO, SAP SCM, SAP CRM, SAP ECC, SAP SD, and SAP MM.Strong knowledge of testing methodologies, tools, and best practices, particularly in SAP environments.Experienced at creating and maintaining comprehensive test documentation, including test plans, test closure reports, Automation closure reports, test reports and sign-off documentation.Developed and execute test scripts for SAP applications, Web based applications using TOSCA's Model-based Test Automation (MBTA) approach, enabling efficient test design and maintenance.Rich experience in leveraging TOSCA's set of functionalities to perform end-to-end testing of SAP business processes, including data-driven testing, GUI testing, and integration testing.Experienced in Unified Functional Testing (UFT) to automate SAP GUI-based testing processes, Web based applications, ensuring comprehensive coverage of SAP transactions and business processes.Experienced in parameterization, data-driven testing, and error handling, ensuring robust and reliable test automation for SAP, Web, Windows applications.Expertise in Automation Testing with Selenium IDE, Web Driver, JUINT and TestNG.Hands on experience in HP Quality Center (QC) or its successor, Application Lifecycle Management (ALM), as a centralized test management tool for planning, executing, and tracking testing activities and Defect lifecycle management.Expertise in creating & storing test cases, executing testing activities, generating test reports, organizing, tracking using JIRA.Experienced in integrating XRAY with other testing tools and systems, such as test automation frameworks and CI/CD pipelines, to create a cohesive testing ecosystem within the JIRA environment.Experienced in using XRAY as a test management tool specifically designed for JIRA, providing enhanced capabilities for test case management, execution, and reporting.In-depth understanding of the Defect Life Cycle, with hands-on experience in utilizing Xray in Jira for capturing and tracking various stages of bug statuses.Coordinated with cross-functional teams to ensure the successful integration of testing activities into the overall development process, including Agile and DevOps methodologies.Excellent analytical and problem-solving skills with a keen attention to detail.Provided training and knowledge transfer to new team members on automation frameworks and testing processes, facilitating team proficiency and collaboration.Reported project status to the project manager and diligently updated defect status, ensuring transparency and timely resolution of issues.Lead test data creation, maintenance, and validation to simulate real-world scenarios and accurately assess system performance.Extensive experience SIT, UAT, Integration, Regression, Sanity, and End-to-End testing under varying conditions.Worked on adding bank accounts, 3rd party bank accounts, adding credit card and initiating the payments, checking the payment transfer.Worked on testing the POS transactions like sale, trade, return, void, suspend and by using different credit cards, debit cards, gift cards.Created and executed end-to-end test scenarios that simulate real-world usage of the POS system, such as a full day of transactions, including sales, returns,void and end-of-day summary.Worked on Sales, returns and transactions, discounts, promotions and validating invoices.Coordinate triage activities for sprints and SIT/UAT cycles with respective teams.Worked on End to End of SAP system and ensuring the integration between various applications with SAP ECC and S/4 Hana upgrade projects.Leading a team of testers, providing guidance on testing methodologies, best practices, use of testing tools, and test data.Facilitates and coordinates all Test Automation project activities from inception through completion of entire systems development lifecycle of multiple projects, including estimating, scheduling, status tracking, reporting, and issue and risk mitigating responsibilities.Collaborated closely with the functional team to understand business requirements and translate them into effective test cases, traceability and test scripts based on functional and technical specifications to ensure the quality and reliability of SAP modules.Possesses excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams, stakeholders, and subject matter experts to align testing efforts with business requirements and deliver high-quality software solutions.Technical Summary:AUTOMATION TESTINGHP QTP/ UFT, Tosca, Selenium IDE, Web Driver, IntelliJ, TestNG, Maven BuildBUG REPORTING TOOLSHP QC/ALM, JIRA reporting tool, Xray Test Management, Test Director, QTestOPERATING SYSTEMWindows, MAC OSPROGRAMMINGJava, Vb scriptDATABASEOracle 11g, MySQL, SQLiteWEB TECHNOLOGIESHTML, XML SOAP UI, JSONVERSIONCONTROL/ INTEGRATION TOOLSGitHub, Jenkins with GIT, Bit bucketCertifications:ISTQB Certified TesterSalesforce Admin Certified.Tosca As1 Certified.Tosca As2 Certified.Tosca SAP Certified.Education Qualifications:Bachelor of Engineering from JNTU university during the year 2003 to 2007Professional Experience:SAGE, US. --- Testing Consultant ( March 2024)( From Dec 2022 to Jan 2024 )Environments Worked on:SAP CRM - Creating Sales Order, Processing Order, Email follow up, Adding Payment details, Duplicating Orders in CRM FUSION.Salesforce Creating Custom Objects, Data flow, Managing orders, Customer records, Payments, and Invoicing.Tools Worked on:UFT 14.52, ALM, Tosca 14, JIRAResponsibilities:Defined comprehensive test scope and identified test scenarios, ensuring alignment with project objectives and requirements.Participated in thorough reviews of requirements, system architecture, and detailed design documents to assess the feasibility and scope of test automation.Evaluated the feasibility of test automation and proficiently developed automated test scripts using industry-leading tools such as UFT, TOSCA .Attending daily scrum meetings and updating the progress.Developed and executed test scripts to validate the accuracy and integrity of web applications, utilizing HP QTP/UFT, TOSCA.Configuring Workspaces and Dex Environments.Executing scripts overnight to generate test data.Logging defects and updating them in JIRA and tracking them.Create and review - Test scenarios, Test suite preparation, Test Data creation, Test case execution and Defect logging in Quality Center/ALM.Shared Daily Status Reports with all the team members, Team Leads, Managers.Update and/or create test plans for the new development work as part of the releases.Involved in generating detailed documentation of test results after execution for both positive and negative scenarios.Performing user management, project management, regular review, and maintenance of the test portfolioUpdating the automation status, preparation of automation signs off documents, reporting issues encountered to Test manager.Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested the company's Salesforce CRM application.Tested salesforce Custom objects, custom fields, page layouts, custom tabs, reports, and other various components as per the requirements.Defining requirements in Quality Center and mapped with the respective test cases for traceability.Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required.Regularly participated in Technical and Used Case review meetings for various functionalities in the application.Validated reports and tested dashboard bases on roles and role hierarchies.Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, and Sharing & Security rules.Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.TDC NOVA,US Project Lead Automation (Dec 2021 to Nov 2022)Projects :Medical Malpractice Insurance Application., Insurance Applications (Project Lead)Standard Bank, Banking Application (Test Automation Engineer)Environments Worked on:SAP, Salesforce, Web ApplicationsTools used:UFT 15.0, ALM, TOSCA 12, JIRAResponsibilities:Actively participate in daily scrum meetings, ensuring alignment of testing activities with project goals and priorities.Serve as a point of contact for clients, addressing their concerns and coordinating with the testing team to deliver high-quality solutions.Document and mentor QA engineers in the use of testing frameworks, tools, and best practices, facilitating knowledge transfer and skill development within the team.Assist in the identification, evaluation, and implementation of tools, technologies, and practices that enhance the overall QA process and efficiency.Monitor and assist the team with UFT-related issues, providing guidance and support to resolve challenges and optimize test automation workflows.Manage leave requests, timesheet approvals, and other administrative duties to ensure smooth team operations and compliance with organizational policies.Handle billing, statements of work (SOW), and invoicing tasks as needed, ensuring accurate and timely processing of financial transactions.Develop and maintain automated regression and smoke test suites for Fiori, SAP GUI, and SAP ECC applications using Tosca, ensuring the stability and reliability of software releases.Understand test data dependencies and design test case scenarios using Tosca templates to validate application functionality across different flows.Design and create automation test cases using Tosca, ensuring comprehensive test coverage and adherence to project requirements.Prepare project documentation, including status reports, project plans, and post-implementation reviews, to capture project outcomes and lessons learned.Coordinate with cross-functional teams, including development, testing, and operations, to integrate automation activities seamlessly into the overall project lifecycle.Executed test cases using Tosca and maintained accurate and up-to-date test results by updating them in Jira, facilitating real-time visibility into testing progress and outcomes for stakeholders.Demonstrated proficiency in utilizing all modules of Tosca, including Modules, Test cases, Test case design, and execution, to ensure comprehensive test coverage and efficient test automation of salesforce application.Testing with various Salesforce.com standard objects like Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns, automated the scenarios using TOSCA.Executing the regression test packs for every upgrade and release.Testing the CRM workflows, approval process and validation rules.Discovery Limited (South Africa) --SQA Engineer (March 2017 -Nov 2021)Project AbstractDiscovery Life is an insurance company which provides Life Insurance, Retirement Benefit, Critical Illness Benefit and around 15 + other life insurance benefits to the customer.Worked in Servicing, Underwriting, Claims Modules.Environments Worked on:Web, Windows, Cloud applications, Mobile ApplicationsTools used:UFT, ALM, Selenium, JIRA, XRAY, GIT, Allure, Maven, IntelliJ, TestNGResponsibilities:Developed comprehensive test cases, use cases, and automation scripts to ensure thorough test coverage and validate system functionality.Maintained and updated the automation framework, ensuring its scalability, reliability, and efficiency in supporting automation efforts across different projects.Utilized UFT/OLAF (Selenium) to develop automated scripts, enabling efficient and effective test automation across various applications and platforms.Created, automated, and maintained regression test packs to support ongoing testing efforts and ensure the stability of software releases.Scheduled and maintained automation scripts in different environments, facilitating continuous testing and integration across development, staging, and production environment.Set up Test lab and Test Plan in QC, enabling organized and efficient test management and execution.Generated test data for functional testing and executed scripts to validate system behavior under different scenarios.Identified test cases suitable for automation and automated them to improve testing efficiency and effectiveness.Developed business processes covering maximum test scenarios and executed automation test scripts using UFT with parallel execution in VM using ALM.Created BPT test components and streamlined them to create business processes, executing them in the test lab.Executed Sanity packs after every build, ensuring basic functionality and stability of the software under test.Wrote manual test cases in Xray and JIRA, linking them to test scripts to maintain traceability and ensure comprehensive test coverage.Participated in the business & functional requirements analysis and development of test plans and test scripts.Developed test scripts using Selenium, involved in migrating scripts from UFT to Selenium, and created regression packs in Selenium.Designed and implemented the Selenium WebDriver automation framework for smoke and regression test suites using TestNG, Maven, and Java.Extensively using JIRA Xray tools for test management such as creating & storing test cases, generating test reports such as traceability Matrix.Integrated Jenkins with version controller (GIT) and scheduled builds to run automatically during a build release by invoking predefined maven commands.Configured Selenium WebDriver, TestNG, and Maven tools to create and execute Selenium automation scripts, ensuring compatibility and efficiency in testing processes.Executed Selenium test cases, reported defects, and monitored automation runs in different environments to track testing progress and outcomes.Conducted QA activities throughout all phases of the SDLC, from requirements analysis to test case design and execution in various environments.Communicated with and assisted stakeholders in each line of business regarding test planning, testing activities, and test results analysis, fostering collaboration and alignment across teams.Prepared and maintained relevant test documentation, including test scripts, written reports, progress charts, and defect logs, ensuring thorough documentation of testing activities and outcomes.ESKOM (South Africa)Test Analyst (Function + Automation) ( Jan 2013 to Feb 2017)Project AbstractPower Generation company, worked on different projects during the tenure.Project : EIP (Enterprise Integration Program)Project : Maximo Tertiary Migration, SAP MMProject : SAP HR, SAP ECC, SAP MM, SAP SCM, CRM, BI.Project : SAP GRC, SAP FICOProject : Patch Management (Microsoft Updates),9(Mobile Applications)Project : KLO (Keep Lights On) (Mobile Application)Project : KANAProject : CS Online (Mobile Application)Project : Online Vending System (Prepaid Electricity)Environments Worked on:SAP, Web, Windows, Mobile, SalesforceTools Used:HP QTP,HP QC, JIRA,ALMResponsibilitiesValidated Web services using SOAP by testing XML request and response data communicating with SOAP.Validate responses from the Service broker.Parameterization of web services using SOAP UI.Performed positive and negative testing manually and with automation using QTP/UFT.Performed functional testing, integration testing, regression testing, and system testing before signing off for UAT.Defect detection, analysis, troubleshooting, tracking, reporting, and closure of defects using test management tools such as Quality CenterDeveloped a framework which includes all the scenarios for HR attendance and HR absences from the manual test cases.Creating test scripts for SAP GUIs using QTP.Created Test plans, test cases, and test scripts for various SAP Modules in QC.Interacting with the SAP functional teams and having knowledge sharing sessions to understand the Business requirements and effectively writing comprehensive test cases.Develop, document, and maintain functional test plans and test cases in HP ALM execute detailed system test plan in SAP modules.Involved in End-to-End Testing of SAP Systems and verifying the integrations with other applications (Maximo, Kana).Extensively involved in testing of SAP HR Personal Management, Time Management, Payroll, Training, and Event management modules.Maintained test scripts for regression and troubleshoot on failure. Involved in designing robust and reusable test suites.Responsible for QA completion report & QA Sign-off.Prepared the Daily status & weekly status Reports.Test metrics collection & project postmortem & implementation of lesson learned.Writing test cases to map System Testing; Integration Testing & UATInvolved in UAT, SIT test cases execution.Responsible for doing the root cause analysis for UAT defects.Participating in Weekly progress meeting and defect status with the Users.Tested the application across different mobile devices and different Operating systems.Developed Business Components, object repository and dynamic objects using VB-script and regular Expression in QTP.Maintaining Regression test suite created in ALM.Defect Management and re-testing fixed defects using HP QC.Created Reusable libraries and documented automation scripts.Executing the scenarios & Analyzing results.SBI (INDIA)---Test Analyst (Sep 2009 to Sep 2012).Project AbstractOnline Banking, Payments, POS( Credit Card Payments, Adding New accounts, Third Party accounts), Swift Payments.Responsibilities:Preparing Test Scenario cases bases on Use Cases and FRS.Involved in writing test cases.Reviewed and Updates Test Cases.Executed test cases for SIT, UAT.Creating a test lab in QC and pulling the test cases from the test planExecution of test cases, verification the actual results against the expected results and documenting in the test planBug tracking, logging, and reporting.Retesting defects and updating the progress.Attending daily meetings.Executed test cases and verify actual against expected results.Logging Defects and Retesting defects.Updating of Test Cases on Change Request. |
