Candidate Information Title Administrative Coordinator Client Services Target Location US-MI-Westland Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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MONICA JOHNSON MJ M JCLIENT RELATIONS PROFESSIONALPROFESSIONAL EXPERTISESeeking to accelerate my career in a service capacity to enhance an organizations administrative objectives and consumer experience.PROFESSIONAL WORK EXPERIENCEChildrens Center of Wayne CountyClient Services Specialist II August 2015  PresentJune 2023  April 2024: Psychological Services TeamSupported the day-to-day client engagement, including welcoming them and executing consents. Performs intake screenings for commercial families, creates and maintains EHR. Works with team to coordinate billing regarding insurance and CPT codes. Maintain team calendars, manage calls and emails received by the department. Coordinates client data with the funders teams located in two counties.May 2020  June 2023: Behavioral Health (BH) Clinical TeamAssisted the BH clinicians with execution of annual client consents and financial determinations. Coordinated with clinical case holders for planning purposes. Conducted welcome calls and meetings with clients, creating a warm engagement experience.August 2015  May 2020: Client Specialist Front Reception AreaMaintained the front desk operations, including greeting families and facilitating courteous welcoming interactions with the organizations volunteers and vendors. Operated the call center, maintained and updated client charts, scheduled clinical appointments and resolved inquiries. Verified the status insurance coverage and collected client copays.The Salvation Army  Denby Center & Homeless ShelterExecutive Administrative Associate May 2014  July 2015Maintained the day-to-day administrative operations of the Center, including meeting and events calendars for the Board of Directors. Produced monthly reports and billing.Coalition of Temporary Shelters (COTS)Case Planner/Manager February 2008  May 2014Recruited, interviewed, screened, and provided admissions procedures to new consumers meeting criteria for homelessness. Conducted monthly office and home visits.Spalding DeDecker Associates, Inc., Engineers & SurveyorsOffice Assistant September 1997  January 2008Provided administrative support to C-Suite executives.C O N T A C T6501 Yale St. Apt 706Westland, MI 48185 PHONE NUMBER AVAILABLEEMAIL AVAILABLEE D U C A T I ONUniversity of PhoenixBusiness CoursesWayne County Community CollegeLiberal Arts Associates Degree 2004C E R T I F I C A T I O N SCertified Word Processor Microsoft Suite - Wayne State University Computer Science ProgramCertified Office Automation Specialist High Tech Learning Computer Training InstituteCORE COMPENTENCIESCustomer Service and Client Relations ExpertiseElectronic Health Record (EHR)Navigation ExperienceInsurance Authorization ExperienceCash ManagementOrganizational SkillsCritical ThinkingLeadership Acumen