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Click here or scroll down to respond to this candidateCandidate's Name
SummaryCustomer service professional with strong ability to prioritize, and manage time effectively. Interested in the position of Universal Patient Support Coordinator offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. The ability to establish rapport and relationship with the customers and the team three effective communication. Listening and compassion skills to support the challenges of our diverse customers Adaptability and flexibility in various work environments.Ability to handle different types of situations, and conversation, striving towards a resolution suitable for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision making.SkillsData EntryFaxesHealth and safety standardsExperienceBillingCall centerCustomer SupportTruck Driver Jan 2023 To Current Believers Trucking - Raleigh NC Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Load and unload cargo. Responsible for basic vehicle maintenance, policies and processes at all times. Complete and verify paperwork for accuracy. Concrete Mixer Truck Driver April 2022-Sep 2022 Argos - Apex NC Maneuver truck into load position for filling hoppers at the plants. Load the truck with the proper materials ( such as cement) and mix the concrete before a job. Empty the concrete under the supervision of a foreman or whoever's in charge of the job. Bus Driver Jan 2022- April 2022 Durham Transportation- Durham NC Pickup and drop off passengers at the designed locations. Follow a planned route or drive to a requested destination. Help passengers, including those with disabilities, get into and out of the vehicle. Obey traffic laws and state and federal transit regulations. Follow procedures to ensure passengers safety.ProcessTech Sep 2020-Sep 2021 Burt's Bees Inc - Durham NC Formulate raw materials into finished bulk by following specific bath manufacturing procedures( BMPs); to ensure that the bulk product meets all Quality specifications and is produced in a timely manner based on the production plan/ schedule. Set up pumps, mills, hoses and fittings. Homogenizes, mixers and other compounding equipment used for processing. Communicate with Supervisors regarding manning needs. Interact with Pre weigh, quality materials Management, Production, and Leadership daily. Program Specialist Jun 2019 to Sept 2020 Covance Durham, NC Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.Document calls in appropriate tracking systems through Salesforce, and handle/escalate calls per established procedures.Process patient applications of various complexities, and follow the programs specifications to determine their eligibility.Educate patients on the available options as appropriate, familiarize with Adverse Events and log in AgDispatch.Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly.Press Operator Assistant Apr 2015 to Sep 2019 VALASSIS DIRECT MAIL Durham, NC Setup and operate the robot along with the size stackers,the head trim make sure the books are.Go to the back of line, help get the line started as we put paper in the line. Feed books, pick up the paper when the line breaks out and help with whatever needs to make the line run efficiently.Make sure my area is clean and maintain a proper skid count. Data Collections Specialist Aug 2014 to Apr 2015 Xerox Raleigh, NC Inbound and outbound call handling center representative troubleshooting, call center Operations.Inbound & outbound call handling, skip tracing and internet research. Complaint handling & Issue Resolution.Telephone Sales & Customer Support.Customer service Excellence.Order Processing/ Transaction Management.Data Entry and Database Administration.Inbound Sales Representative/ Promoting Sales/ Taking phone calls, assisting customers, solving customer complaints.Education and TrainingGED, Education 2010 Edgecombe Community College Rocky Mount, NC Nash Community College Rocky Mount, NC 2003WakeTechCommunityCollege-Raleigh,NC2017 |
