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Click here or scroll down to respond to this candidateCandidate's Name
Quality Assurance Analyst IIIGreater Charleston area, SC, United States, Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEExperienced and detailed Quality Assurance leader with an extensive background across different industries and environments. Highly adaptable, curious learner with a positive mindset and keen emphasis for process improvements.Professional ExperienceSOSI/STG Inc. (Dept. of State) Contractor June 2012 May 2024Quality Assurance Analyst III Secret Security ClearanceoPerform QA testing of PeopleSoft payroll software programs in multiple computing environments for U.S. Department of State employees and contractors. (Global), Process and monitor all software program change requests in testing environments, AUDIT applications.oMaintain independent manual/automated testing environments to perform testing of all program functions in ALM for managing full testing life cycle, Test Plan, Test Lab process, Test Results w/ screenshots. Methodology verification, QA process, and software release cycles, Waterfall and Agile methodology, ProTrack, Stories, Bugs, Features, Version Manager, Robotic Process Automation, CONTROL M, SQL Developer, Summit & Phire tickets.oManage database for program documentation including writing and reviewing Feature Design Documentation, Diligence and Teamwork.oVerify quality management processes are being followed and perform other Quality Management / Configuration Management functions. Review for resolutions. Support changing industry standards, creatively solve problems.oContinuous focus for ongoing improvement of benchmarks for quality customer service and support in the design, development/implementation of IT, products and solutions. Front/Backend testing, Regression testingoAwards: Certificate of Appreciation Dec 2017; Excellence Award July 2018; Certificate of Appreciation July 2022; Excellence Award Jan 2024Dow/DuPont May 2008 - May 2012Product Quality Engineering: Project /Quality Engineer Tech/Team LeadoNew production Quality Engineer Tech and facilitated new visions and paths for company and customers. Leading employees in design of customer driven new products to satisfy internal and external requests. Train and mentor employees in Quality and customer expectations.oResolved customer interface inquiries in the US, Europe and SE Asia.oAnalyzed and prepared production processes. Investigated internal and external Quality issues, Front and back end testing,oScheduled resources; managed safety, quality and timeline specifications for each new product. Analyze and prepare trend reports, quality procedures and engineering requirementsoPrepared process documentation and training programs.oReviewed and validated product non-conformances, dispositions. Managed root cause analysis, 8D disciplines and methods to non- conformance to identify the cause and prevent reoccurrence. Review, validate and implement the corrective action plans.oImplemented customer and internal feedback, reviewed defects and monitor repetitive issues. Manufacturing process data control to resolve customer issues, ensure problem resolution and prioritize quality activities. Quality and production process using SAP, CAMP, Everest, Microsoft Office, Word, Excel, Power point, Document, ProfessionaloManage automation of entire schedule & coordinate work responsibilities.AccomplishmentsWhile researching a quality excursion, discovered a process improvement that saved >$40M + and retained a Tier 1 customer. Saved two (2) Full Shifts of Manufacturing Employees site wide.Safety Council, Fairness Counsel, Award for Safety Counsel Certificate of Excellence, Multiple Safety Awareness Carat Awards, Multiple Customer Satisfaction CaratDow/DuPont January 2005 - April 2008New Product Development/Technical Team LeaderoKey supervisor of 10 employees. Developed new processes and products made with newly purchased machines.oNew process designs improved quality, service and safety for entire company.AccomplishmentsImplemented process improvements saving >$40M +/year.Appointed to Fairness Team Committee, awarded Fairness Appreciation Recognition AwardAward: Cert of Excellence STOP Safety and Internal Audit TeamDow/DuPont March 1999 - January 2005Manufacturing Technician/Technical Trainer/Team LeaderoQuick learner of overall manufacturing operation.oMastered 20 different machines and stations in the first two years.oElevated to a Trainer for the various trainees.EducationoCommunication & Electronics Degree United States Marine CorpsoBusiness Management Certification Degree Cecil College of MarylandKey SkillsoMicrosoft Office Certification, Proficient in HP ALM, SQLoDevelop and execute test plans based on project requirementsoConduct functional, regression, integration and performance testingoCreate and maintain manual/automated test scriptsoDefect Management: identify and track software defects, collaborate on solutions /oCommunicate effectively with cross-functional team.oDocument test plans, cases, and resultsoContribute to QA process improvementoMentor team members on QA best practices with solutionsoExcellent proficiency in test effort estimation and trackingoManagement Leadership & Essentials Business CoachingoApollo Root Cause Analysis on nonconformance to identify the cause and prevent reoccurrenceoStatistical Process Controls 8D Methodology, PMP ProjectoOSHA Certification ISO Auditing, Teambuilding skillsVolunteeringoSeacoast Mens Ministry Leadership/King (Mens Hike Statistical Process)oSeacoast Security Team (SLED) South Carolina Law Enforcement Certification / CPR CertifiedoSeacoast & LifePark Single Life Leadero South Carolina Federal Grand Jury (May 2023-24)United States Marine CorpsoSpecial Forces (2nd ANGLICO); (SRIG) Surveillance Reconnaissance Intelligence GroupoTwo (2) Honorable DischargesoTop Secret Clearance & NATO Top Secret ClearanceoNational Defense Service Medal, Good Conduct Medals, Sea Service Deployment Ribbons, Certificates of Appreciation, PFT Excellence, S1 swimmer, Agile Pilot training, Expert Marksmanship, Expert Range Trainer, Air/Naval Gunfire Spotter, Leadership & Team Leader |
