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Technical Support Case Management Resume...
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Title Technical Support Case Management
Target Location US-NY-Brooklyn
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Brooklyn, New YorkPHONE NUMBER AVAILABLEEMAIL AVAILABLESummary: Experienced in writing SQL and Java codes, and solving problems. Skilled in completing case notes, data, and information in the Salesforce case management system. Proficient in relational databases.Skills: Spoken Languages: English, French, Fulani/Pular Programming Languages: SQL, Java, HTML, CSS Tools & Frameworks: Salesforce, Spring Boot, MySQL, PostgreSQL Education: Bachelor of Technology in Computer Information System at NYC College of Technology, Brooklyn, NY June 22 GPA 3.388Certification Google (Technical Support Fundamentals)Working Experience:The Hall  Shelter for Asylum Seekers (Cherokee Federal) Apr 24 - Present Caseworker III Conduct comprehensive case support including resettlement engagement for a complete exit plan. Provide casework support services to assist clients resettling within communities, without relying on Citys provided housing. Complete culturally sensitive client needs assessments. Complete individualized exit service plans that are culturally sensitive. Maintain contact with clients/asylum seekers in the care of Health and Hospitals Corp at designated HERRC facility. Provide reconnections in order to reconnect clients with family members in other states. Provide services outside of Government programs. Complete referrals to community-based programs and organizations. Completes case notes, data, and information in the Salesforce/Exit Planning case management system. Use interpretation and translation services to effectively communicate with persons who speak other languages. Complete referrals to immigration legal services. Make Asylum and TPS appointments with the Red Cross. Complete other tasks as necessary to facilitate delivery of necessary services to clients. Remote  Technical Support (iCatalyst inc) Oct 23  Jun 24 Conducted daily field checks on crews and ensured that operational standards are met. Assisted staff to help asylum seekers get registered in the system and transition out of the citys shelters when needed. Provided training to new Admins and assisted with managing call-outs and lateness, by contacting staff to fill operational gaps. Completed daily operation reports and attended all meetings as required. Completed tasks assigned by operation managers in a timely manner. Associate Java Developer  (Wiley Edge) Jan 23  Oct 23 Participate in Wiley Edge software development engineer classes focusing on Java, Spring Boot, Relational Database and SQL, REST API with JDBC Template, Web Services via jQuery, and Angular. Design, develop, and test Java, Spring Boot applications following SDLC practices. Write unit tests to provide better code coverage for the service using JUnit. Use Java and Spring Boot to build a backend RESTful service. Implement validations to ensure valid requests.

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