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Click here or scroll down to respond to this candidateProfessional SummaryHeidi is a consultant with extensive experience in business analysis, business systems analysis, and data analysis. She has strong background in process documentation, testing, and training. She is also technical in writing SQL queries and creating analysis and reports using SQL, Business object. Her focus on translating business goals into technical reality using rapid application development lifecycle to improve quality and operating efficiencies. She is a self-starter working on multiple projects and clients.Candidate's Name 2022-January 2024Project Manager/Business Analyst/Data AnalystManaged multiple fiscal projects for Accounts Payable to Account Receivables for new/improved workflows and application enhancement using PeopleSoftoCreated business process flows and data flowsManaged multiple project plans for resources of Development, Business Analysts, Database administrators and testers for project budgets of $20,000 - $900,000Creation of change orders for budget increase, resource addition and project scope changeManagement of a contract upgrade for print equipment with 3rd party vendorManaged the vendor relationship with the print vendor for onboarding new capability teams, invoicing and process issuesManaged the upgrade of a server and application to Azure (cloud)oWorking with the networking and IT department for assigned resources for developing cloud storage, security measures and resource availabilityoWorked with the business SME on the application testingManaged/coordinated the data & business process for outsourcing printing to a 3rd party for two business areas. Upgrade of processes and automation of a process for auto movement of print files. For a saving of about $90,000. A yearCreate bi-weekly status report for 8 project I am managing sending to the project team and executive managementManaged project for the creation of an application for employee on-boarding/departure/department move for asset assignment, asset return for software and hardwareParticipated with the Better Together project initiative for the organizational change for the consolidation of the financial area business process and the documentation of the standard operating proceduresHeld Project Retrospectives for project closure, project plan closing addressing all open tasks, review an appropriately close all risks, create final status report for EPMO and Project Team, Chang lifecycle of project to closingPresented status of projects monthly to program management meetingRochester Public Utilities (Kantola Consulting) November 2021 May 2022Senior System/Business Analyst/Project ManagerManaged the elicitation and documentation of business and system requirements for application enhancements (TOU, Customer Portal, Neighbors chipping in etc.,)Documented detailed processes with gap analysis between the requirements and the proposed implementation of the CIS systemManaged the upgrade of the Cayenta application to 9.1. Communicated all upgrade functionality, reviewed all process flows and SOP for IT, business and testingManaged the CIS vendor relationship for incident, release patches, enhancement requests and application upgradesCreated CIS business process flows for Customer Care, Billing, Collections, Marketing and device (elec & water) Solar and rebateCreated project plans using Smartsheet for multiple projects and budget tracking, with assigned resourcesCoordinated and managed all incidents identified from the CIS implementation and the upgrade of the CIS system, Coordinated and reviewed all incidents with a core team of Customer Care, Billing, Device and ITDeveloped and implemented a process for environment refresh for QA, Dev, and TestCreated a RASCI, Resource organization chart, Risk assessment, project plan and budget tracking for the AMI project. Scheduled and held executive and stakeholder meetingsCreated process flow for meter and IRT ordering, receipt and implementation for the AMI project.Created SOW for yearly contract work for Kantola ConsultingCreated RFP for vendor selection for the Customer portalCollective Health (through Eleven / Twenty Consulting February 2021- Nov 2021Implementation Manager/Project ManagerManage 10 High profile clients through the medical, dental & vision open enrollmentUpdate AirTable with all client program partner both existing and new, plans, deductibles & employee contributionsManage resource across the client executive manager, eligibility, financial for claim payment, enrollment and Id Cards.QA mock Id cards, send to network partners for validation and client approvalSchedule health partner vendor coordination between the client and partner for eligibility inbound and outbound files.Manage all Jira tickets for plan changes, eligibility changesCreate issue/NSA documents for Steering Co review and approvalProvide weekly status summary for each client and present to executive managementEnsure all clients projects stay on schedule.Prime Therapeutics (through Ambient Consulting) Sept 2020 January 2021Business AnalystCreate business requirements for clients for the MyPrime.com open enrollment for 2021, provide forms and links for content analyst, upload approved Requirements document into JIRAUsed TFS to create and manage tasks for assignment, create and manage epics and user stories with acceptance criteria for product backlog. Prioritize stories for sprints and assign for releasesManage relationship between clients and the vendor Connecture DRX health plan data addressing data issues that clients reportCreate UAT test cases and perform UAT testing and uploaded into Application Lifecycle ManagementSchedule requirement sessions with multiple business entities from benefits, formularies, claims, client engagement, QA and System analystsCreate JIRA tickets for content uploads for files links to be placed on the clients MyPrime.com siteLong Term Care Group (LTCG) (through Ambient Consulting) February 2020 July 2020Business Analysis/System Analysis/Data AnalysisCreate business requirements for clients where changes are needed for the LTCG applicationManage and hold Scrum standup for Data Services team with 15 resources.Created reports using Business objects or Azure to run within the databases for incident verification, validate data and usabilityManaged Service Now incidents for the Data Services Team dailyCreated monthly analysis and report using SQL, Business Objects for LTCG client for policy claims submission vs claims paymentParticipated in meetings for project execution for LTCG infrastructure projects for server capacity, phone (Avaya) upgrade, print server upgradedCreated requirements and analysis for infrastructure projectsAetna (consultant) November 2019 January 2020Business AnalystManaged the elicitation and documentation of functional areas of Claims Configuration & Integration, Provider Demographics & Configuration for NextGen high level programCreated an application/process draft of all NextGen functional areasAssisted with the updates and planning of a Playbook for presentation to executive managementAssisted with the creation and input of questionnaire for consistency of information gathering across all the functional area of NextGenAssisted with the creation and input of Organizational Structure which contains all information gathered that will not be in the PlaybookAssisted with the creation and input of Scalability document using information of additional resources, pain points and what is migration and build-out vs on-goingPrime Therapeutics (consultant through Ambient, then converted to FTE) April 2018 November 2019Senior System/Business Analyst/Project ManagerManaged elicitation and documentation of business and system requirements for application automation and BI reporting.Used TFS to create and manage tasks for assignment, used to create and manage epics and user stories with acceptance criteria for product backlog. Prioritize stories for sprints and assign for releasesProcess flows for application development/enhancements for requirements reviewUsed Azure for reporting analytics, this was the product that was used for the data lake for querying acrossWorking on multiple requests, projects and business areas (clients) with fluid functionality changes and updatesCreated project plans, assigned resources, created kick off decks, and wrote status reports.Created system requirements from business requirements and provided traceabilityCreated QA test cases for traceability to support system requirementsBusiness Intelligence mapping data models to reporting needsAdding, deleting and modifying data within datastoreUsed Business Objects to gather member information for paid/unpaid claims.Worked with Tableau developers for training on and report generation for dashboardsBusiness Intelligence process documentation for process improvement for requirements, DTPs. and QACreated a tracking process for business UAT through change managementDepartment of Human Services/Consumer Choices Team January 2016 April 2018Project Manager/Senior Systems AnalystUpgraded CRM and public website.Managed and implemented workflow application to automate manual processes.Managed business analysts, developers, UX/UI and DBAs from project charter to implementation.Created requirements documentation for upgrades including data, data models, online forms, and navigators.Created reports using multiple tools such as Business object or SQL scripts for address duplications and members within the database.Created and implemented testing templateCreated Jira stories for workflow application and ran standupsCoordinated all production deployments and testing of deployed codeCreated project plan for STR application API/data mapping for federal governmentCreated draft data model for workflow application for data creation, ensuring data integrity, quality and usabilityAbility to perform data manipulation, editing, updating and deleting information within the databaseMerrill Corporation June 2015 January 2016Project Manager/Senior Business AnalystManaged enterprise project upgrade of client and internal applicationCreated epics and stories for business and system requirementsDocumented business rule requirements.Conducted gap analysis of system functionalityDesigned wireframes from new business requirementsWorked with product owner to define sprint prioritization of storiesDelta Air Lines December 2014 May 2015Project Manager/Release ManagerMigrated IBM 4.1 to zTPF.Created and managed all RFC for production deployment for OSS and RES platforms.Ran all go no go calls for production deployment.Documented plan for simulations for 1052, co-existence and migration state.Express Scripts April 2013 December 2014Project ManagerManaged Medicare and Medicaid Medco system integration and rolloutCoordinated multiple claims releases per monthExecuted gap and capability for packaging for releasesCoordinate multiple projects, and teams for the migration (enrolment, claims, product etc.,)Best Buy (Geek Squad Online Agile) June 2012 April 2013Project Manager/Senior Business System Analyst/Business AnalystSet up SharePoint project.Addressed issues and mitigated risks.Created epics and stories for business and system requirements.Created and executed test scenarios for stories.Analyzed stories and business rule requirements.Coached teams in Agile and conducted standups and retrospectives.Prepared BRP for multiple projects.Designed wireframes for business and development walkthroughs.Target Corporate December 2011 June 2012Project Manager/Senior Business System AnalystManaged Internet Explorer 8 and Windows 7 upgrades.Assessed corporate applications for compliance on upgrades.Conducted gap analysis of impact to applications based on risk assessment.WellPoint August 2010 December 2011Senior Business System AnalystCreated use cases and business rules to integrate into consolidated medical management system.Facilitated cross functional meetings.Performed gap analysis of existing system functionality to the new management system.Created data mapping of elements from current systems to new system.Designed business object tools for data reporting for mined data.Perform data manipulation within multiple databases to edit, change, deleted information within the data tables.Blue Cross Blue Shield May 2010 August 2010Senior Business Analyst (Consultant)Worked on claims modification to migrate and automate processes.Created use cases and business rules for new claims system.Facilitated cross functional meetings.Participated in assessment and gap analysis of existing system functionality.Mapped data elements from current system to new claims systems.Wells Fargo February 2010 May 2010Project Manager/Business Analyst (Consultant)Created PDD for WFI project to implement IRS cost basis requirements.Created BRD for WFI cost bases requirements.Reviewed all BETA work requests for impact analysis.Documented cost basis business process flow.Ceridian Signature January 2010 February 2010Senior Business Analyst/System Analyst (Consultant)Created epics and stories for business and system requirements.Analyzed stories against release objectives.Analyzed business rule requirements.Analyzed system and process requirements to assess impact of proposed development.UnitedHealth Group June 2009 December 2009Functional Analyst/Business Analyst (Consultant)Reviewed DoD manuals for requirements analysis.Documented billing business, system, and data process flows.Created billing BRD.Created issue and risk assumptions and questions.Thomson Reuters January 2007 June 2009Project Manager and Lead Senior Business Systems Analyst (Consultant)Assisted in modeling and analysis activities in Oracle.Created metadata and data dictionary.Created epics and stories for business and system requirements.Created and executed test scenarios for stories.Analyzed system and process requirements to assess impact.Conducted business process modeling.Blue Cross Blue Shield January 2008 December 2008Test Manager/Senior Business System Analyst/Data Analyst (Part-time Consultant)Wells Fargo Home Mortgage March 2006 January 2007Lead Senior Business Analyst (Consultant)Blue Cross Blue Shield July 2004 March 2006Project Manager and Senior Business Analyst (Consultant)US Bank March 2004 July 2004Senior Business Analyst (Consultant)Ecolab October 2003 January 2004Project Lead/Business Analyst/Data Architect (Consultant)Blue Cross Blue Shield January 2002 October 2003Project Manager (Consultant)Blue Cross of Seattle January 2003 June 2003Project Manager for Premera (Consultant)Blue Cross Blue Shield of MN July 2001 January 2003Project Lead/Senior Business Analyst (Consultant)EducationAS, Normandale Community College |
