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Candidate's Name
7528 Dickson StreetApartment 1Swissvale PA 15218PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESkills:Microsoft Word, Excel, Access, Outlook, 10 Key, Lotus, some Power Point, Scanning. Time Matters, Time Slips, Scanning Documents, Procura, Payroll, Filing, Epic, Erecord, Risk Master, Overhead, Emphasys, Dayforce, GmailExperience:2023- 2024 Housing Authority of PittsburghService Request SpecialistAnswered incoming calls from tenants and Management regarding maintenance request.Generated work orders from emergency and non-emergency and Reasonable maintenance requests.Collaborated with Senior Project Managers to Alex sure work orders are distributed and completed within the necessary timeframe and close out work orders upon completion.Monitored number of calls in queue and other call stats.2023 2023 UPMCUniversity of Pittsburgh PhysiciansAnswer incoming calls from doctors, nurses, patients and civilians calls and direct them to the proper departments, facility, patient, or doctor.Call, page, or texts Consults ( Doctor to Doctor ).Answer Emergency calls from Childrens Hospital, Presbyterian Hospital, Western Psychiatric Hospital ( WPIC ).Overhead Emergency calls through the necessary hospitals.Input Emergency calls in Risk Manager and pager.2022 - 2023 Allegheny General HospitalEmergency RoomProvide professional and effective as well as courteous customer service internal and external.Used Epic System to register patients in the Emergency Room.Used Epic System to confirm geographical addresses, names, phone numbers and make changes as needed.Used Epic System to verify and change insurance information.Accept payments through the Epic System.Print wristbands and place on patients wrist.2014 2022 Interim HealthcareClient Services SupervisorProvide professional and effective as well as courteous customer service internal and external.Relieve front desk when needed.Answer incoming calls, handle call offs, handle rescheduling of RNs. LPNs and Nurse Aides, confirm schedules with both the nurses and clients.Log incoming calls.Oubound calls to clients and RNs, LPNs, Nurse Aides to resolve issues and give schedules.Input and approve timesheets through Procura.Input Missed Shift Reports and S-Fax them to doctors.On call after hours.Attend meeting with Adult and Pediatric Departments.Outbound calls to setup visit with OT, PT for Home Health Department.Mail monthly birthday cards to RNs, LPNs, and Nurse Aides2010 2014 I.W. Abel Place (EHDOC), Pittsburgh PAOffice AssistantProvide professional and effective as well as courteous customer service internal and external.Answer any and all phone calls, log them and direct them accordingly if needed.Open incoming mail, separate, and date stamp mail. Send and receive mail, date stamp incoming mail and distribute.Input and print vouchers in I-CAM and prepare them to be sent to corporate. to be paid.Match voucher list from corporate to vouchers sent to corporate.Maintain maintenance work order files through ICAM.Interview prospective residents.Run background, credit and sex offender reports on applicants.Maintain confidential applicant and resident records and files.Collect resident security deposits and rent.Input rent and deposits into our Wachovia account system for deposit.Resolve internal and external issues.2010 2012 Dyer Law Firm, Pittsburgh PALegal SecretaryProvide professional and effective customer service internal and external.Answer any and all phone calls and directed them to Attorneys.Enter and printed time slips daily for Attorneys.Create, pull and return client files.Create labels for files.Edit and printed letters prior to mailing.Edit and printed emails prior to being sent.Review emails from Answering Service.Scan and send documents to proper person as a PDF file.Update contacts and add to Time Matters.Update to do list on daily basis in Time Matters.Enter Events in Time Matters.Work from a daily calendar for attorneys in Time Matters.Create and sent memos in Time Matters.Create and sent emails in Time Matters.Run errands.2009 2010 Spherion (Jones Lang LaSalle), Pittsburgh PACustomer Service RepresentativeProvide professional and effective inbound and outbound customer service in a fast-paced environment for Jones Lang LaSalle.Able to handle high call volume of incoming calls from Property Managers, Service Providers and Clients regarding facility related issues.Call outbound to Service Providers and Property Managers in urgent and emergency situations on property.Process work orders and dispatch to Service Providers to fix building issues.Able to work with irate / demanding customers.Spherion (UPS), Pittsburgh PAAdministrative AssistantProvided data entry in a fast paced environment with UPS.Decipher address errors to be delivered by specific dates requested.2008 -2009 PNC BANK, Pittsburgh PALoan Closing / Sales SpecialistProvided efficient and effective customer service in a fast-paced environment for Nationwide Bank and PNC Bank.Handled incoming and outgoing calls regarding Home Equity Lines of Credit, Home Equity Installment Loans, and Auto Loans regarding denials, annual percentage rates, and loan to value, closings, and debt to income.Up-sold Home Equity Lines of Credit.Cross sold Home Equity Installment Loans, Auto Loans.Saved customers that are looking into withdrawing applications.Set up Notary Closing for Home Equity Lines of Credit and overnight documents to customers to do closings.Liaison between Underwriting Department and client.Sent NADA information to Underwriting Department for vehicles, boats, and motorcycles.Faxed agreements to customers.Requested checks to be overnighted on 4th business day to customers that need funds immediately.Kept tracking system of Up sells, Closings, Saves, Cross Sells, Draws.Kelly Services (PNC / Capital One), Pittsburgh PACustomer Service RepresentativeProvided efficient and effective customer services in a fast-paced environment for Capital One Status Department for Personal Loans.Handled incoming calls regarding approved or disapproved applications that where submitted online, over the phone, and mail.Answered any and all questions regarding denial letters, annual percentage rates, and benefits of taking the Personal Loan.Explain procedures to customer as to when to reapply.Verify checks with other banks.2008 2008 Manpower (Dominion Retail), Pittsburgh PACustomer Service RepresentativeProvided efficient and effective customer service in a fast-paced environment for Products and Services and Commodity.Enroll customers in various warranties for Product and Services.Enroll customers in various rates for Commodity.Handle credit card payments.Request Terms and Conditions to be sent to customers.Cross-Sell the various Products and Services.Manpower (Citizens Bank / Operations Department), Pittsburgh PAReleases / Legal DepartmentPlaced holds on Checking Accounts / Savings Account that have liens placed on them by an Attorney or Court Order.Released holds and replenished funds back to customers accounts that liens have been released by Attorney or Court Order and moved to General Ledger account.Ordered checks to be cut and mailed per request of Attorney or Court Order.Closed files once monies have been replenished to customers accounts or checks have been issued for liens.2006 2008 Dial America, Pittsburgh PACustomer Service RepresentativeProvided efficient and effective customer service in a fast-paced environment for cable services (Mediacom), various credit cards verifications, various wig catalogs, Magazine (Prevention).Start and stop cable services.Resolve issues that may arise.Soft sales for Identity Protector, Direct Alert, Concierge, Magazine subscriptions, Electronic Protection.Enroll customers for Medicare Rx, Freedom and First Health and set up home visits from licensed representatives, reserve seating for community meetings.2004 2005 Pennsylvania Culinary Institute, Pittsburgh PAAdmissions AssistantProvided efficient and effective customer.Processed and assigned incoming leads by internet, comment cards, phone and email to Admissions Representatives.Handled front desk and Tuition Plannings front desk when needed.Handled payments by cash, check, money order or credit card for enrollments and housing.Attended Open Houses.2004 2004 American Business Center (GAC Inc.), Pittsburgh PAHuds and DisbursementsServiced various lenders by gathering information and provided solutions.Input Hud information on templates for mortgage packages.Met deadlines.Prepared mortgage packages and sent them to Closing Agents.Ordered and mailed checks for closings.2003 2004 National City Bank Loan Services, Pittsburgh PACustomer Service RepresentativeProvided efficient and effective customer service in a fast-paced environment.Serviced clients by gathering information, analyzing customer needs and provided appropriate solutions.Served as a liaison between lien holder and the customer, negotiated mortgage payment plans and credited accounts when necessary and notated accounts accurately.Processed third-party payoff requests.Worked as a team with Foreclosure and Bankruptcy Departments in effort to assist customers and determine a successful method in handling mortgage payments.Education:1987 Penn Hills Senior High School, Penn Hills PAGeneral and Academic Studies2003Duquesne University, Pittsburgh PAUndergraduate / Law2006Community College of Allegheny, Pittsburgh PAUndergraduate / Corrections2007The Academy of Court Reporting, Pittsburgh PAParalegal Studies2021 Fountain Of Youth, Pittsburgh PANail Technician |
