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Click here or scroll down to respond to this candidateCandidate's Name
Remote at home work only-Answering calls for over Street Address Companies on the floor.Handling incoming and outgoing mails.Maintaining the phone and office equipment.Providing IT support.Booking and preparing the conference rooms.Order catering for the meetings.Maintaining cleanliness on the floor at all the times. Maintaining the expense reports, some dictation, and preparing the invoices for the clients.Binding the documents and any other clerical needs. Billing:Resolving discrepancies on the customers invoices. Submitting tickets into the Billing department for changes or corrections on the clients' Invoices.Programming:Setting up voicemails.Programming the phones.Maintaining the equipment.Setting up Static IP addresses.Downloading print drivers on the client's computers.-Dealt with the customers directly, either by telephone or email. Responded promptly to the customer inquiries.Handled and resolved the customer complaints.Set up new customer accounts.Processed orders, forms, quotations, and requests. Organized the workflow to meet the customer time frames. Directed the requests, and unresolved issues to the designated resource. Kept records of the customer interactions and transactions. Recorded details of the inquiries, comments, and complaints and the actions taken.Maintained and managed customer records by updating the account information.Communicated and coordinated with the internal departments and the customers.Followed up on the customer interactions.-Researched and customized service proposals for the clients. WORK EXPERIENCE2000 2004 TelemarketingTelecom.1996 2015 Customer Service RepresentativeTremont service station.1996 2015 ng ExecutiveTremont service station.EMAIL AVAILABLECumberland, KentuckyPHONE NUMBER AVAILABLEbecause you solve a customersissue doesnt mean theyll stickaround, but how you solve an issueis just as important as providing asolution. The key is to takeresponsibility for the customerscare. Your customer service repsare on the front lines ofsatisfaction, but how many of yourreps are actually the cause of theissue at hand? Very few. They cantake responsibility for how thesolution occurs, however, and 29%of customers say the ability tohandle requests without transfersor escalations is one of the mostimportant skills for arepresentative. This is a big deal, as70% of customers who have leftcompanies say they would havestayed if their issue had beenresolved inTeam playerAbility to Use Positive LanguageAdaptability10+SKILLSTaking ResponsibilityWillingness to improveTypes 50 WPMPeople-orientedExceptional Time ManagementIdentified and qualified customer needs, developed sales strategies, and negotiated and closed profitable projects with an 85% success rate. Coordinated with the marketing groups to facilitate the functions. Provided status reports to the Management.Made quotations and other documents required by the Salesperson. Coordinated and followed up on the client's inquiries. Performed administrative and clerical works.James A Cawood High School.-BusinessEDUCATION1992-1996.2005 2007 Master of Business AdministrationSoutheast community college.A hardworking, dedicated andfocused professional with years ofexperience in the Service industryas a Customer ServiceRepresentative. Have a sufficientbackground as a Sales Coordinator,customer service and other relatedjobs. Knowledge of office practicesand procedures, businesscorrespondence, travelarrangements, Microsoft Officeapplications, and telephoneetiquettes. Have an excellent abilityto work in a fastpacedenvironment under minimalsupervision. Have a strong abilityto multitask and to work with avariety of people.SUMMARYCommunication.Active listening.Empathy.Warmth.Problem-solving.Dedication.Time management.Stress management. |
