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Cell : PHONE NUMBER AVAILABLE Email : EMAIL AVAILABLE Greenbelt, MDKNOWLEDGE & PROFICIENCIESHighly adaptable and resourcefulrapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives.Exceptional multi-tasking abilities and observant problem-solver with meticulous attention to detail.Demonstrates professionalism, tenacity, thoroughness, and dedication, with a solid work ethic. Insightfully responds to tough situations and finds innovative solutions for complex problems.Self-motivated and goal-oriented, thriving in both independent operations and team dynamics. Effective interpersonal and communication skills; verbal, written, and presentation.EDUCATION AND CERTIFICATIONSFirst Aid, CPR, and AED Certificate May 2024Emergency Responders CertificateHomeland Security and Emergency Management Agency, Washington DC June 2017Relevant coursework: Action-oriented, adept at creating emergency plans, working on contingency planning, and developing drills to help make emergency administration easier. Specializes in schools, communities, districts, and creating plans for government agencies.Nursing Assistant CertificateGreat Falls Assistant Living, VA November 2009PROFESSIONAL EXPERIENCEHealthcare AssistantGroup Home, Lovettsville, VA October 2011  August 2023Provided routine care, monitored patient health, supported doctors, and instructed patients on medication and lifestyle changes.Conducted patient interviews, measured vital signs, reviewed and documented medication records, and administered treatments.Managed patient records, ensuring accuracy, and coordinated with healthcare providers on patient care plans.Administrative Assistant (Volunteer)Life Matter, Leesburg, VA December 2014 - May 2015Managed phone calls and assisted HR with worker compensation updates and followed up on claims.Implemented new filing and organizational practices, reducing annual labor costs.Purchased and maintained office supplies within budget, greeted visitors, and coordinated special appointments.Customer Service RepresentativeAirServ, Dulles International Airport, VA September 2010 - February 2014Delivered exceptional customer service by addressing passenger questions and concerns.Verified passenger tickets, checked carry-on bags, and ensured adherence to regulations.Prevented boarding of passengers without boarding passes, monitored for suspicious activities, and reported unusual events to superiors.Certified Nursing AssistantGreat Falls Assistant Living, Falls Church, VA June 2009 - January 2011Assisted patients with daily activities, including feeding, bathing, dressing, and making beds.Took vital signs and completed wellness charts and records, provided weekly progress and health status reports when necessary.SkillsPatient Care and CommunicationVital Signs MeasurementMedication AdministrationMedical Record ManagementClinical ProceduresAdministrative SupportSkilled in handling difficult situations and providing innovative solutionsBilingual in both English and French