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12/2013 - 11/2018Street Address /2021 - PresentStreet Address /2004Street Address /2012Candidate's Name
Bogalusa, LAEMAIL AVAILABLEPHONE NUMBER AVAILABLESummarySupervising and Mentoring call-center operation with [9] years of experience directing staff and maintaining a pleasant customer service environment, starting from the Customer Service Rep Tier 1, then later being promoted to Help Desk Supervisor for two years.Experience:HealthcompDual phone tech and CSR Tier 1Process medical claims for providers paymentsGeneral Dynamics Information TechnologyCovington, LAHelp Desk Supervisor  Bogalusa, LAImproved equipment maintenance and safety standards by 100%, which resulted in a 100% reduction in maintenance costExecuted company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipmentMaintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction Percepta USA/ TeletechCustomer Service Representative tier 3  Bogalusa, LA Improved equipment maintenance and safety standards by [100]%, which resulted in a [100]% reduction in maintenance costsWorked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and servicesOffered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annuallyProvided great customer service and was involved in training every week through a quailty EducationNorthshore Technical Community College- Sullivan Campus Biomedical Equipment Repair Technolgy  Bogalusa, LA Graduated summa cum laude3.7+ GPAKaplan UniversityParalegal Studies  Davenport, IAGraduated summa cum laude3.7+ GPASkillsCustomer service, Computer literacy, Communication skills, Time management, Documentation review, Microsoft word, English, Leadership, Physical examinations, Microsoft excel LanguagesEnglish