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Click here or scroll down to respond to this candidateCandidate's Name
Riverdale, GA Street Address C: PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYReliable and friendly Candidate's Name who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs.SKILLSEmployee schedulingCash handling accuracyBanking and financial services backgroundStore planning and designStrong communication skillsFlexible scheduleExcellent multi-taskerEXPERIENCE01/2020 to CurrentLearning AmbassadorAmazon Jefferson, GAChecked tracking systems for student and instructor leaves, attendance scores and overall performance.Reviewed training delivery methods to optimize training effectiveness and costs.Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.11/2015 to 10/2019Customer Service ManagerWalmart Jackson, MSEvaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.02/2013 to 08/2017Assistant Store ManagerFamily Dollar Stores Inc. Jackson, MSRecruited and hired individuals demonstrating passion, dedication and added value to team.Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .Assisted negotiation with vendors and suppliers to reduce cost by 100%.01/2008 to 10/2013Assistant ManagerQuick Phones Jackson, MSEnhanced sales by implementing merchandising and promotional improvements.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Collaborated with store manager to develop strategies for achieving sales and profit goals.03/2002 to 10/2010Cashier Team LeadSprint Mart Jackson, MSComplied with cash handling procedures to meet regional cashier variance policy.Scanned, priced and bagged customer groceries quickly to keep lines moving.Cleaned and stocked front end areas, including register changing tapes and ribbons.Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.02/1999 to 07/2003DispatcherWackenhut Company Jackson, MSMaintained current knowledge of all personnel in field and all completed deliveries or delays.Answered customer requests with information about product availability, shipping information and status updates.Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.Scheduled and dispatched over 20 daily roadside assistance calls based on caller locations and available employees.Monitored dispatch board and adjusted call priorities regularly based on caller needs.EDUCATION AND TRAININGAssociate of Arts: AccountingJackson State University Jackson, MS, United States1998High School Diploma: GeneralProvine High School Jackson, MS, United States3.0High school diploma GPAACTIVITIES AND HONORSI attended Jackson State University for a while, I'm currently attending Ultimate Medical Academy. I also have my dispatcher certificate. I was also an honor student. |
