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PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighlights of QualificationsPossess a service-oriented attitude; more than a decade of professional experience in delivering exceptional customer service to attorneys, claims representatives, agents, policy holders, and internal customers; adapt well to working as an individual contributor or on a team; known as a quick-thinker; highly sought-after motivator and influencer; detailed oriented, well organized and always prepared; eager to learn new things, selected by management for new employees to shadow; extensive research and problem solving skills; strong propensity to grasp financial management concepts and strategiesSignificant AccomplishmentsProcess ImprovementsSaved customers time and money and provided reassurance by developing and implementing a process to avoid returned customer draftsStarted paperless process to eliminate Power of Attorney printouts Initiated a disaster recovery process to maintain images of drafts Professional ExperienceSupplier Maintenance 2017-PresentProgressive Insurance, Auto Insurance Company, Mayfield Heights, OH-Utilize time and resources effectively, and process at a rate of speed which supports the departments established SLAs.Prioritize workload to ensure that needs, deadlines, and goals are being met for self and team. Be readily available to assist with incoming call volume/voicemail/emails, handling questions/concerns to the best of your ability escalating to a Manager/Lead/SR Coordinator only as needed and providing a professional, knowledgeable and timely experience. Appropriate use of TRT, Timetracker, Time Adjustment Tool, reporting, and accurate Aux mode usage. Assist body shop with inquiries on EFT Payments and Remittance emails. Update supplier records in WorkdayAccounts Payable Coordinator 2014-2017Progressive Insurance, Auto Insurance Company, Mayfield Heights, OH Scan and Validate Invoices to ensure they are sent to the correct vendors Process and Pay Invoices that need to be paid on the set time scheduled date for the vendors Draft Coordinator 2003- 2014Progressive Insurance, Auto Insurance Company, Mayfield Heights, OH Reconcile draft and checking accounts for claims payments; issue payments to claimants and auto body shops; ensure payments routed to CitibankResearch and resolve drafts omitted from reconcilements Review and determine pay or no pay decisions on drafts scheduled to clear the next bank day Identify fraudulent drafts; return them as counterfeit Resolve banking errors including duplicate drafts, draft number corrections, and draft amount correctionsCentral Claims Representative 1999-2003 Progressive Insurance, Auto Insurance Company, Mayfield Heights, OHAnswered customer service calls; on average 50-60 calls daily o Received inbound calls on first reporting/scene loss o Notified police/EMSContacted customers emergency contactsProcessed forged and missing endorsement claimsRetrieved information from all parties involved in accidents Operator 1995-1996Emergency Response Center, Cleveland, OHAssisted customers with daily check inReceived new customers health historyUpdated database with customer instructionsFollowed up with reps and customersCandidate's Name  -2- Other Experience Clerk 1993-1996 Tops Finast Supermarket, Cleveland, OHBalanced accounting books for reconcilementSet up cash registers for cashiersProvided check cashing, money order and lottery services TrainingCertificate of Completion: PC7 Phase/CA7 Schedulers WB7 (policy services training program) Dual Losses/ Mail Refresher (policy services and central loss center) Microsoft Office SuiteComputer ProficienciesMicrosoft Office SuiteFinancial Management Systemso Pinnacle: PNC on-line banking systemo Oracle System: Accounts payable system (track payments) LeadershipKitchen Manager, Imani Churcho Manage members in meal preparationo Organize and determine menuo Set up events and serve mealsEducationAssociates Degree in Business Administration Cuyahoga Community College, Cleveland, OH Undergraduate Classes in Accounting Kent State University, Kent, OH VolunteerCommunity Food DriveSingles MinistryMembershipImani Church, Euclid, OHReferences Available Upon Request