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Title Customer Service Personal Care
Target Location US-TX-Dallas
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Candidate's Name
Mabank, TX 75156  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  WWW: Bold ProfileProfessional SummaryOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SkillsStrong Work EthicCash HandlingProfessional AppearanceWork HistoryServer, 06/2022. to 02/2024Shelly's McClains - Kemp, TXExceptional customer serviceGuest Engagement Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Assisted in training new hires, providing guidance on restaurant standards and best practices. Hospice Aide, 02/2020 to 06/2022Hospice Plus - Terrell, TX Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication. Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities. Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs. Protected privacy and delivered comfort to preserve dignity of dying patient and family members. Comforted family members, offered attentive listening and high level of emotional support. Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.Certified Nursing Assistant, 11/2017 to 02/2020Ridgecrest Nursing &: Rehabilitation Center - Forney, TX Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Assisted patients with daily living activities for enhanced comfort and wellbeing. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Patient Care Technician, 12/2015 to 11/2017UT Health Athens - Athens, TX Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary. Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements. Answered patient assistance calls, assessed needs, and offered qualified support. Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting. Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.Certified Nursing Assistant, 04/2014 to 12/2015Mabank Nursing Home - Mabank, TX Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Assisted patients with daily living activities for enhanced comfort and wellbeing. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly. Improved patient care quality by recording fluid intake, and output. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients. Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs. Performed accurate documentation of patient information according to established protocols for record-keeping purposes.EducationHigh School Diploma: 05/2015Mabank High School - Mabank, TXPhlebotomy Certificate From TSC Career Institute

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