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 Candidate's Name  4250 Wabash Ave, Hammond, IN 46327 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Objective Motivated and detail-oriented Claims Representative with over 5 years of experience in the insurance industry. Proven ability to manage multiple cases, maintain organized records, and deliver excellent customer service. Skills Claims management Customer service Negotiation Conflict resolution Detail-oriented Proficient in claims software Experience Prior Authorization Representative Express Scripts, Remote October 2022 - Present Managed an average of 50 prior authorization requests per week. Communicated with healthcare providers and insurance companies to obtain necessary information. Maintained detailed records of each case, including patient information, authorization details, and follow-up actions. Claims Representative Gallagher Insurance Company, Rolling Meadows, IL June 2016  October 2022 Managed an average of 30 claims per week, ranging from minor accidents to total losses. Negotiated claim settlements with customers and third-party claimants. Maintained detailed records of each claim, including contact information, claim details, and settlement amounts. Customer Service Representative American Family Insurance, Hammond, IN January 2013 - June 2016 Assisted customers with policy questions and changes. Handled incoming calls regarding claims and general inquiries. Maintained high customer satisfaction ratings through excellent service. Education Bachelor of Arts in Psychology Chicago State University, Chicago, IL Dec 2012 References Available upon request