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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLEDirector, Practice of OperationsOutgoing, flexible Administrator offering valuable experience in diverse settings, as well as physician liaison experience. Noted for ability to communicate effectively with physicians as well as other medical and administrative professionals to optimize practice efficiency, performance and patient care. Responsive and proactive to address all needs to ensure quality practice performance, noted for flexibility, tenacity, critical thinking, problem solving and relationship-building skills.Core Professional Skills& KnowledgePatient Communication Scheduling & Staffing Planning & Organizing Office AdministrationPractice Operations Supply Inventory Management Team Selection, Training & DevelopmentPhysician Liaison / Communication EMR Technologies: eClinical Work & Practice PartnersIT: MS Word, Outlook, Kronos Timekeeping, IDX, ECW, Meditech, Viewpoint, ASOBGYNMedical Coding: ICD-10, CPT & others Medicare, HIPPA, Axiom budgetCareer Experience & AccomplishmentsWomens Care Florida St.Petersburg, FL 9/21-CurrentDirector, Practice OperationsDynamic leader, responsible for driving the culture of Womens Care and aligning the organizational strategy with unit operations. Director is accountable for the clinical, operational, and financial performance of the physician practice (multi-provider/multi-location). Directly supervises clinical and patient relations management. Works with physicians and division leadership to develop and implement innovative practice growth and quality solutions improving patient outcomes and satisfactionEvaluates practice operations and designs opportunities for improvement ensuring efficient and effective workflows; develops and implements action plans to promote successful achievement of budget and KPI metrics.Develops unit growth strategies to align with the expectations of a high volume practice; prepares pro formas and business cases to support satellite operations or new lines of business.Responsible for hiring and retaining top talent individuals in all practice positions.Participates in required meetings/teams and communicates updates and changes to physicians and team.Responsible for ensuring all fiscal policies and processes are adhered to; personally oversees all practice expendituresResponsible for all revenue cycle processes performed within the practice such as charge capture, clinical documentation, prior authorization and benefits eligibility.Ensures all charges are entered daily and cash is reconciled and balanced with the system and bank deposits.Stamford Hospital Stamford, CT 2005 CurrentPractice AdministratorLead and manage all elements of the Department of Obstetrics and Gynecology, directing administration and overall operation for Womens Specialty Center, Obstetrics, Oncology, Fibroid center, Pelvic floor center and fertility. Participate in annual budgeting process and monitor performance, adjusting as necessary to ensure achievement of goals. Manage schedules for all physicians and others to ensure proper coverage for the department. Collaborate with and review practice performance with all Site Medical Directors. Screen,hire, train, coach and review performance of all administrative and clinical staff. Manage timekeeping and payroll and oversee accounts payable functions. Ensure availability of all inventories, from vaccines to medical-surgical supplies. Manage vendors. Manage revenue cycle performance.Scope of responsibility grew from 4 sites to opening the first womens specialty center at Stamford hospital.Led and coordinated efforts of team to complete six-month long transition from paper to electronic medical records (EMR) system.Implemented the medical groups first practice-based call center to enhance patient experience and improve scheduling efficiency.Contributed to creation of the medical groups policies and procedures. Earned distinction as a model practice and training site for all other practice personnel.Contributed to growth of these already mature practices, improving patient retention and attracting new patients with improved service through medical systems and procedures.Successful in community outreach efforts, with practice Physicians regularly participating in events at community centers, senior centers and other venues.Opticare Eye Health Center Westport, CT 1996-2005Practice office manager (1996-2005)Lead and managed an Ophthalmology practice. Oversaw a practice which included 3 physicians and asupporting staff of schedulers, billers and opticians.Candidate's Name Page Two PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Experience & Accomplishments (Continued)Responded to special requests. Resolved problems and concerns. Added and set up new policies for successful services use.Actively recruited to practice management position based on administrative skills, professionalism, teamwork and office productivity.Promoted from laboratory Customer Service Representative to Liaison role in recognition of advance relationship building, presentation and problem solving skills.Contributed to growth of successful ophthalmology services by customizing services to needs of individual practices and maintaining productive and professional communications between all locationsEducationMt. Ida College Science, Nursing, Bachelors degreeICD-10 coding and billing certificationsCPC certification in billingLEAN management certification |
