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| | Click here or scroll down to respond to this candidateJTinaJohnsonPHONE NUMBER AVAILABLEEMAIL AVAILABLESylacauga, AL Street Address
SUMMARYSKILLSCross-functional team managementPerformance improvementsSales team developmentEmployee developmentTraining and coachingAdvertising and marketingLeadership and team buildingTeam training and developmentProfit and loss accountabilityCustomer experiencesCustomer relationship managementBudgeting and cost control strategiesSafety protocolFinancial document controlStaff training and developmentTeam building and motivationEmployee schedulingSchedule managementCustomer retentionRecruiting and hiringEXPERIENCEGeneral ManagerSylacauga, ALAaron's Sales and Lease/ Jun 2014 to CurrentDelivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale. Coached and developed [Number] internal candidates for promotion to general management.Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.Mitigated regulatory risks by overseeing compliance visits and adhering to protocol. Designed sales and service strategies to improve revenue and retention. Enhanced operational performance by developing effective business strategies, systems and procedures.Managed shrink processes and inventory levels for corrective action planning to save costs. Trained, managed and motivated employees to promote professional skill development. Built and maintained loyal, long-term customer relationships through effective account management.Tracked [Timeframe] sales to generate reports for business development planning. Delivered exceptional client experiences through hands-on leadership of associates and managers. |