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Click here or scroll down to respond to this candidateCandidate's Name
Senior Support Engineer, Enterprise GlobalPensacola, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain an information technology job where I can use my knowledge and expertise to benefit the company. I am proficient in various technologies with an emphasis on encryption solutions. I always work hard to exceed expectations for any job. I take a practical approach with hands on experience when working with different technologies. I enjoy setting up lab environments to further my knowledge.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceIncident Response Team/tech supportTEKsystems-Pensacola, FLMay 2024 to May 2024returned network computers to working state after a malware attack. StudentWestern Governors University-RemoteDecember 2020 to November 2023Getting Master's degree and Ethical Hacking Certifications. IT Desktop SupportNavy Federal Credit Union-Pensacola, FLApril 2023 to July 2023Support CustomersActive DirectoryDevice SupportIT TechnicianEscambia County Board of County Commissioners-Pensacola, FL July 2022 to November 2022Provide support for County personnel for networked devices, CJIS certified to work with jail resources.verified network connectivity.verified permissions for network resources.Checked Active directory for correct permissions.Checked for proper physical connections for networking. Tech SupportSimpliSafe-Boise, IDSeptember 2021 to February 2022I assist customers in setting up and troubleshooting their security system devices over the telephone. remote only position.Checked network Connectivity.Checked that devices were able to send and receive appropriate connections. Helped with passwords and software setup.Advised how to setup connections on networks.Troubleshoot router issues.Substitute TeacherKokua Education-Austin, TXMarch 2020 to April 2020I am available for teaching positions.Amazon Flex DriverAmazon Flex-Austin, TXMarch 2020 to April 2020Deliver packages for Amazon and Whole FoodsPax Enforcer/PC SecurityPenny Arcade Express/ Quest-San Antonio, TXJanuary 2020 to January 2020Secured area for private computer systems. Repackaged computer systems. Tech Support ContractorAbacus/Texas Commission for Environmental Quality-Austin, TX July 2019 to September 2019Upgrading Computers for entire campus.Physically removed old computers and set up new computers at users desks. verified that their computers were setup as needed for their job. Connected and specialized hardware needed at site. Verified all connections were working and computers were properly registered with management software.Wiping old computers with DOD settings so computers could be donated. Installing new images on computers.Senior Support Engineer, Enterprise GlobalDell Technologies-Round Rock, TXMay 2015 to January 2019 Troubleshoot issues for either client or enterprise customers through incoming phone calls and email. Initiating remote sessions with customers using Cisco WebEx. Troubleshoot customer issues with the Dell Endpoint Security Suite Enterprise product. Reviewing issues with the integrated CylancePROTECT antivirus solution, file folder encryption, and threat protection. Documented detailed findings for each case in Dell's internal ticketing system. Updated each case throughout the life of the issue. Collected logs and attached these to each case. Analyzed Dell Data Protection logs to find root causes for customer issues. Escalated cases to level 3 techs as needed. Coordinated findings with customers acting as a liaison between the level 3 team and the customer. Replicated customer issues in lab environments utilizing Windows Server 2012 R2 and 2016, Windows 8.1 and 10, and Linux Virtual Appliances. Utilized Oracle Knowledge for KB articles. Reviewing these for accurate information and providing feedback to the technical writing teams as needed. Programmed in Java a custom note taking tool for Dell Technologies. The tool was designed to import notes and automate the ticket creation process within Dell's internal ticketing tool. Substitute TeacherEscambia CountyAugust 2013 to May 2015various schools in Escambia County Monitored classes and gave out Assignments Proctored State Exams.Web developer Iron Plan ServicesLinsourcing-Pensacola, FLNovember 2008 to November 2009 Linux Apache server Mysql server PHP programming CSS DHTML Technical support for voip telephones based on Clearwire modem Clearwire Wireless Broadband-Milton, FLJune 2008 to February 2009 Milton, Florida Technical support for voip telephones based on Clearwire modem. Tech SupportClearwire Wireless Broadband-Milton, FLMay 2007 to June 2008Technical Support for Clearwire cellular modems.Customer Service SupportWest Teleservices-Pensacola, FLOctober 2006 to April 2007Research AssistantDr Anil Raj-Pensacola, FLSeptember 2003 to January 2005Worked on AugCog (Augmented Cognition) and TSAS (Tactical Situation Awareness Simulator) Projects as developer. With Nasa, Military, supportResearch AnalystLabs in PensacolaMay 1998 to February 2001 Instructional Science and Development Perdido Key Provided Web Based simulations for use in Military education Labs in Pensacola, Fl and Great Lakes center in Chicago for Beesim Project. Basic Electrical and Electronic Simulations.EducationMaster of Science in CyberSecurityWestern Governors University - Salt Lake, UTDecember 2020 to PresentBachelor's in Computer ScienceUniversity of West Florida - Pensacola, FL1998Bachelor's in Electrical Engineering with specialty in Computer Networking(didn't grad)University of South Al - Mobile, ALAugust 1990 to July 1994Associate in SciencePensacola Junior College - Pensacola, FLAugust 1988 to July 1990Skills Avaya (Less than 1 year) C (Less than 1 year) Cisco (3 years) CSS (1 year) Data Protection (3 years) encryption (3 years) firewalls (Less than 1 year) HTML (Less than 1 year) Hyper-V (Less than 1 year) IVR (Less than 1 year) Java (3 years) JavaScript (Less than 1 year) Linux (4 years) Oracle (3 years) PHP (1 year) R2 (3 years) SAP (3 years) WINDOWS 8 (3 years) Windows Server 2012 (3 years) Windows Server 2012 R2 (3 years) Desktop Support Active Directory Tech Support XML Jquery SQL Sql Server MySQL Operating Systems TCP/IP AWS APIs VoIP Computer Networking DHCP DNS Git VMWare LAN Cloud Computing User Interface (UI) System Administration Agile Apache Network Administration Scripting Shell Scripting Node.js ASP.NET Software development Visual Studio C# SDLC TFS .NET ASP.NET C# JavaScript Visual Studio XML Application development Relational databases APIs PHP HTML5 SQL Database administration Jira Software development Apache OOP Multithreading PostgreSQL GitHub Java AWS Oracle Cloud computing C PowerShell Linux ServiceNow SharePoint Encryption Agile UI SDLC Operating systems Microsoft Windows Server Virtualization Information security Shell Scripting REST Microsoft SQL Server Unit testing MySQL TCP/IP Active Directory Software troubleshooting VMWare TCP System administration Network administration Computer networking DNS SCCM Windows Network security Mac OS Technical support Metasploit Citrix Research DHCP LAN VoIP Desktop support iOS Help desk Customer service Python Scripting Node.js CSS CAD Driving Teaching Laboratory experience Customer supportCertifications and LicensesSecurity+ CESeptember 2017 to September 2022Comptia Security + CertificateNework +September 2017 to September 2022Comptia Network +Driver's LicenseCompTIA Network+MCPBICSI CertificationCCNAAssessmentsTechnical support ProficientFebruary 2020Performing software, hardware, and network operations. Full results: ProficientTechnical support: Customer situations Proficient February 2020Responding to technical support situations with sensitivity. Full results: ProficientTechnical support: Customer situations Proficient January 2021Responding to technical support situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationTechnical Knowledge Platforms: Windows Server 2012 R2 and 2016, Windows 8.1 and 10, Linux, VMware, Hyper-V Networking: OSI Model, TCP/IP, switches, routers, firewalls Programming Languages and Scripting: C, C++, Java, HTML, PHP, CSS, JavaScript Tools: Cisco WebEx, RDP, Jira, Oracle Knowledge, BitLocker, Dell Data Protection Encryption, CylancePROTECT, Avaya IVR phone systems |
