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Click here or scroll down to respond to this candidateK I M B E R L Y M I L L E RPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Sutter's Mill Drive,Troutman, NC Street Address
PROFESSIONAL SUMMARYQualified Teller Supervisor offering twenty years overseeing bank employees and interacting with customers to maintain top-quality service. Multifaceted leader with background training employees, coaching staff, conducting audits, and resolving escalated customer inquiries or concerns. Successfully boosted sales by suggesting banking solutions and products suited to individuals' needs. SKILLSCash handling Coordinated Teller trainingRisk management Regulatory compliance monitoringManage cash flow Exceptional customer serviceOrganization Attention to detailExcellent problem solving skills Transaction processing EXPERIENCEBank Teller Supervisor / Bank Officer, First Port City Bank, May 2019 Current, Yulee, FL Processed routine customer transactions and assisted fellow tellers with completing more complex work.Completed planned and surprise cash audits to verify counts and trace discrepancies. Resolved advanced customer concerns to maintain loyalty and bank revenue streams. Led risk management efforts to keep team in line with proper policies and procedures. Greeted customers and facilitated welcoming and customer-focused environment. Suggested beneficial bank products to each customer to increase sales. Trained new tellers in bank processes to maintain high service and money handling standards.Provided service to customers and prospects seeking loans by providing right loan products that met their needs.Teller Coordinator, Suntrust Bank, Jul 2017 Feb 2019, Yulee, FL Greeted customers and facilitated welcoming and customer-focused environment. Suggested beneficial bank products to each customer to increase sales. Trained new tellers in bank processes to maintain high service and money handling standards..Earned numerous referrals by giving each customer exceptional service and support. Completed planned and surprise cash audits to verify counts and trace discrepancies. Developed relationships with customers, suggested suitable bank services, and met banking needs.KMCustomer Service Representative, Suntrust Bank, Jun 2012 Jul 2017, Garden City, GA Managed inbound and outbound calls to respond to inquiries and resolve concerns. Recommended products and services to members and educated customers about relevant offerings.Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.Opened and closed accounts and processed applications. Used upselling and cross-selling techniques to provide solutions to customer issues. Responded to customer questions and complaints and documented consumer communications.Loan Officer Assistant/ Customer Service, Wells Fargo, Jun 2001 Jun 2012, Roswell, Ga Followed up on documentation requests.Interacted with loan parties to compile information, clarify questions, and obtain signatures.Maintained logs to complete accurate work in compliance with HMDA, Bank Secrecy Act, and Fair Lending standards.Moved files through to processing and worked with processors to coordinate loan funding.Received completed loan files from loan officer and reviewed to prepare list of missing requirements needing attention.Worked closely with processors, closers, and underwriters to facilitate loan processes. Verified loan applications and closing documents to check their accuracy and identify deficiencies.Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.Prepared final loan documents and other mortgage-closing packages for conventional, government, and home equity loans.Answered questions, reviewed and audited files, and prepared procedures and processes for post-closing.Reviewed loan files and title documents to enable expeditious closing of loans. EDUCATIONHigh School Diploma, EducationJohn S. Battle Bristol, VAGPA 3.5.Graduated in top 10% of class.Awarded most likely to succeed.Studied two years, Business/ Education MajorVirginia Highlands Community College Abingdon, VA Minor in Education.Major Business Management |
