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EXECUTIVE SUMMARYHuman Resource Management/Executive Assistantship/Administration AssistantshipA reliable person, a change advocate with commitment to continuous and innovative learning in human resource management. Five years leading and managing administrative/human resource operation initiatives within different sectors/industries.Experienced Executive/Administrative Assistant with extensive exposure to Human Resources Management in working in divers industries.Ability to prioritize multiple competing deliverables with excellent interpersonal skills in dealing with other cross-functional areas.Attention to details, exceptional communication, and interpersonal skills; poised to interact with individuals at all levels.Strong human resource professional with a continuous education of Graduate Certification in Business Administration focused on Human Resource Management.Plan to write the SHRM certificate exam soon.TECHNICAL SKILLS/TOOLSSoftware: ERP system (SAP, Oracle, Enterprise One), Salesforce CRM, Workday, PeoplesoftMS Tools: Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), MS Project ManagementExtensive knowledge of Human Resource Management and exposure to the following: Employee & Labor Relations Organizational Behavior and Development Performance Management Training HR Strategy Recruiting Benefits & Compensation Legal Compliance Health & Safety Contract Negotiations.CERTIFICATIONSAdministrative Human Resources, LinkedIn Learning May/June 2024PROFESSIONAL EXPERIENCEPricewaterhouse Coopers, PwC, Accra-Ghana Jan 2020- PresentDEBT RECOVERY CONSULTANTReviewed the loan portfolio of consolidated Savings and Loans companies within the Accra Metropolitan area.Developed a recovery strategy that resulted in an outstanding 60% loan repayment in 2020.Coordinate weekly, monthly, and quarterly loan recovery reports.Prepared and assessed loan facilities for client and drafted company proposal letters.Coordinate meetings with the head office about changes and update the team members in the organization.Provides support in recruiting and attracting new candidates for the team and setting up interview schedules.Seatec Telecom Service, Ltd., Accra-Ghana Jan 2019-Dec 2019CUSTOMER RELATIONS AND MARKETING OFFICERHelped the company turned potential customers to regular customers and increased its clients contract portfolio by 40% within a year.Prepared a marketing plan with Salesforce CRM and other digital marketing tools, which increased sales improved in the quarter.Coordinate meetings; making necessary arrangements including minutes records.Handled investment and loan records.Prepared monthly and quarterly investment reports and presentations.Marketing company products to potential clients.Ga Municipal Assembly, Accra-Ghana August 2017-September 2018PUBLIC RELATIONS & CLIENT SERVICE OFFICER (NATIONAL SERVICE)Developed contents for publications and managed the assemblys social media accounts, and grew its followers on Facebook by 300%Managed staffs Welfare Fund and reduced the default rate of welfare loans to the barest minimum Prepared, edited, processed, and distributed documents, reports, and presentations.Coordinated meetings; making necessary arrangements including scheduling a conference room, set up, catering food, and ensuring all equipment is fully functional.Part of receptionist team and managed hospitalityProvided administrative, organizational and production support to key executives.Assisted the manager with tasks as needed.Scheduled and planned events for internal and external functions.Served as gatekeeper: screened/redirected calls, returned calls on behalf of manager & staff.Interacted with clients, potential clients, and staff in other branch offices outside the country.Provided support to manager with travel and meeting schedule.Coordinated office equipment maintenance with outside vendors; key operator/troubleshooter.Oversaw the ordering and storage of office supplies.Prepared and distributed documents, reports, and presentations.Dinpa FM, Accra-Ghana June 2016-Sept 2016CUSTOMER SERVICE OFFICER(Intern)Assisted the Sr. Manager with tasks as needed.Oversaw the ordering and storage of office supplies.Served as key contact for the manager (handled calls, organized mail, maintained calendar and updated confidential documents)Worked closely with the manager to coordinate and conduct training programs and initiatives.Assisted in addressing clients queries.Aided in files filing and documentations Edited, Drafted, and Forward letters.EDUCATIONFitchburg State University Anticipated Graduation- Spring 2026Graduate Certification in Human Resource ManagementUniversity of Development Studies, GhanaBachelor of Science in Social Change and Communication June 2017