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Candidate's Name
Chicago, ILEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFront Desk ReceptionistZeigler Auto Group-Chicago, ILMay 2024 to Present Operating cash registers, scales, and other electronics Collecting payments in cash, credit and checks Issuing receipts, change, refunds, or tickets Maintaining accurate inventory and transaction records Learning CoachHCSC Blue Cross and Blue Shield-Chicago, ILAugust 2023 to April 2024 Provide academic support, motivation, and guidance assisting with instructional course materials Instructing colleagues on procedural standards. Case/ Project Management, Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Customer Advocate IHCSC Blue Cross and Blue Shield-Chicago, ILFebruary 2023 to April 2024 Provide customer service to public and members via written inquiries and telephone. Utilize various databases to provide referral services regarding explanation of benefits (EOB), claim history, claims etc. Research and process member information/records to address and ensure the resolution of member concerns. Fill requests for copies of reports via telephone, mail and fax. Maintaining a working knowledge of clerical methods, practices, and procedures regarding healthcare. Gathering, reviewing, and verifying all pertinent information for data entry of participating healthcare providers.Customer Service AgentAmerican Airlines-Chicago, ILFebruary 2022 to August 2022 Provide customer service with tickets and baggage claims. Utilize databases to confirm travel reservations and itineraries. Assist customers with flight check-ins and purchases using point of sale system. Received jet bridge dispatch training.Probate ClerkInspire Realty Partners-Chicago, ILSeptember 2019 to July 2021 Analyzed clients' financial records, reviewed insurance terms, estimated overall revenue, repair costs, back taxes etc. Produced and distributed property value projections. Facilitated negotiations between supervisors and prospective clients. Performed record keeping for various properties and expenditures. EducationCertificate of Achievement in Music BusinessClive Davis Institute of NYU - New York, NYNovember 2021 to November 2022High school diplomaKenwood Academy Highschool - Chicago, ILSeptember 2017 to June 2021Skills Microsoft Office Account Management Microsoft Excel Accounts payable Medical billing Customer service Organizational skills Microsoft Word Computer skills Medical office experienceMilitary ServiceBranch: United States ArmyService Country: United StatesRank: PrivateAugust 2021 to November 2021Enlisted as active duty in August 2021; medically discharged in November 2021 to injuries. While enlisted, position was Military Intelligence (MOS). Within this position security clearance was granted. Assumed leadership positions over bays (sleeping quarters) and platoon responsibilities. Certifications and LicensesCPR CertificationFirst Aid Certification