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Street Address  (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualified training manager with twelve years in fast-paced environments Personable and professional under pressureExceptional communications skills with an eye for creative problem solving Easily teachable and avid about learning new skills Floor set design experience, as well as years of intricate home design execution and knowledgeCall Center ManagerLLPS, INC 02/2011 to Current Earned the role of recruiting, training and coaching new employees. Earned owners trust by serving as key holder, responsibly opening and closing the call center. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed a reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed employee relations and administrative tasks while resolving customer issues quickly and efficiently. CRC RepresentativeTwo Men and a Truck Inc. 04/2015 to 11/2015 Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Described details of moves with accuracy and addressed concerns with detail and empathy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed customer service and administrative tasks while resolving customer issues quickly and efficiently. Booked customer moves with accuracy and efficiency. Earned and maintained a 97 percent customer satisfaction rating during the duration of employment. Team LeadMichigan State University 01/2015 to 09/2015 Restocked inventory every month and reviewed cash operation data to verify proper replenishment. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Prepare simple dishes such as salads, entrees etc. Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc. Prepared cooking ingredients by washing and chopping vegetables, cutting meat etc. Undertake basic cooking duties such as reducing sauces, parboiling food etc. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Floral Designer, SalesMichaels Arts and Crafts 04/2005 to 08/2010 Politely assisted customers with a goal to elevate the customer experience and generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock products based on customer requests. Designed displays to make the store experience interactive, engaging and reassuring. Conducted weekly meetings to discuss interior visual displays, including store window presentation. Restocked inventory every month and reviewed cash operation data to verify proper replenishment. Built long-term customer relationships and advised customers on purchases and promotions. References Available Upon Request