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Click here or scroll down to respond to this candidateCandidate's Name
Sandy Springs, GAEMAIL AVAILABLEPHONE NUMBER AVAILABLECareer ObjectiveSelf-Starter, with broad customer service background, skilled developing relationships and providing exceptional individualized service, also a meticulous individual, excellent at juggling multiple tasks and working under pressure. Highly ambitious with background in sales, marketing and computer skills expertise in market analysis, forecasting and client needs assessments. EXPERIENCEUnited States Postal Service (USPS)Complaint And Inquiry ClerkHapeville, GAMay 2022- April 2024United States Postal Service (USPS)Sales and Distribution ClerkClarkston, GAMarch 2014 - May 2022Accepts and reviews telephone, written, or in person customer complaints regarding alleged service irregularities or employee conduct. Assembles all pertinent existing data and determines type of inquiry required.Prioritizing within a timely manner to complete workload while efficiently utilizing technology. Institutes necessary action to develop case analysis or investigation. Visits areas and confers with individuals involved, gathering and developing additional information pertaining to investigation.Develops all pertinent facts for analysis as to what corrective action is to be taken. Presents analysis and recommendation to supervisor and employees involved in order to prelude a recurrence of a complaint.contacts customers in order to resolve complaints. Makes one or more sortation of outgoing and/or incoming mail using the appropriate sort program and manual distribution schemePerforms all of the following duties on ad-hoc basis: Loads mail onto automated equipment and culls out items that cant be processed Enters sort plan and starts equipment while monitoring flow of mail to ensure continuous feed Sweeps separated mail from bins stackersStops equipment when distribution operations are completed Runs machine reports, clears jams, and keeps open lines of communication with maintenance for assistance when requiredMark-Up ClerkAuburn Hills, MINovember 2011 March 2014EDUCATIONGrand Blanc High SchoolGrand Blanc, MIPrepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containersRemoves sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules Verifies mail to ensure sortation accuracy as needed Provides service at public window for non-financial transactions, maintain records of mails, examine balances in advance deposit accounts, and record and bill mail requiring special service Follows established safe work methods, procedures and safety precautions while performing all dutiesEntered and extracted data from several databases including change of address, mailers database and address correctionSelected correct program and operating mode for each application Affixed labels to mail either manually or with mechanical devices Prepared forms for address correction services and/or scanning operation Manually distributed process markups to appropriate separations for further handling Returned incomplete documents and records to delivery offices when necessary Operated an optical scanner and computer to process postal forms Followed established safe work methods, procedures and safety precautions while performing all duties |
