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Candidate's Name
PHONE NUMBER AVAILABLE cellEMAIL AVAILABLE LinkedIn profilepersonal websiteOBJECTIVEI am seeking a full-time position in which I will coordinate, develop, research, write, edit, format, and manage format consumer product, policy, digital communication, and procedural documentation and collateral to provide technical and quality documentation and online help for end-users, administrators, and other target audiences in all environments.BACKGROUND SKILLS SUMMARY Flawless grammar, spelling, and mechanics (I am an Oxford comma maven and grammar purist.) Superb administrative manager Complex problem-solving ability Detail-oriented Extremely driven and dedicated to goals Adept at writing user manuals, style guides, and descriptions of process flows Skilled at providing product, program, and technical development support for documentation design related to marketing offerings Designer of written and visual product/technical documentation, online collateral, some graphic design, and training materials (both hard and web-based) High-level analytical, planning, organizational, and time management skills Expert at taking functional specifications, design documents, and collaboration with SMEs to the end user document stage resulting in easy-to-understand collateral Comfortable reading code; adept computer skills, especially Microsoft Office applications Technical and EHS (Environment, Health, and Safety) training program development and execution (write/edit training and other documents/PowerPoint decks) Solid legal background in business operations and management when related to leading edge technology In-depth experience in getting commitments within companies to engineer, design, manufacture, and market products User experience (UX) writer, design support, and test driver
LMS (learning management system) entry and profile management Strong experience in project management, account management, technical training, and engineering field support Demonstrated capabilities in rapid turnaround situations in which detailed project management and administrative knowledge impact emerging technologies Able to coordinate at a detailed technical level with engineering teams and to prioritize critical features Excellent oral and technical writing and presentation skills acquired from publishing user, software, hardware, configuration, training, and management collateral for various employers and customers (have also published articles for family and tourism magazines) Demonstrated capabilities in development and deployment of in-house operations/facilities policies, procedures, and job aids Thorough researcher and editor and data validation Enthusiastic cross-team collaborator Strong office/warehouse/facilities manager Consummate classroom teacher ISO 9002 certified auditor Excellent work ethic, self-directed, able to meet aggressive deadlinesEMPLOYMENTAxens North America (short contract)
Technical Writer/ QHSE Systems Specialist 06/05/2023 to 09/25/2023 Facilitate efficient planning and coordination of the organization s integrated management systems across multiple locations and subsidiaries. Facilitate assessments and workflows related to the integrated management systems to mitigate risk across the organization. Plan and coordinate ISO audits and track findings through root cause analyses with applicable personnel/teams. Draft and implement policies and procedures to improve the QHSE systems of the organization and its subsidiaries. Draft and maintain logs, records, and other documentation for the department and in support of other departments within the organization. Support the supplier audit process through drafting and delivering assessments and questionnaires and collecting customer feedback and tracking via the organization s corrective action system. Draft and maintain standard operating procedures, technical design documents (TDDs), manuals, and documentation for the manufacturing and QA processes. Coordinate and lead training classes including policies, processes, standard work, and new/revised systems requirements.HCL America (assigned to Meta)Technical Writer/ Documentation Specialist/Business Analyst Infra-Enablement07/19/2022 to 04/27/2023 Create and manage content/collateral for group/customer use. Proofread and edit (including transforming documents from non-native English speakers to proper English). Onboard new team members. Manage Internal projects. Consolidate information to create a central reference point for group/consumers. Create wikis. Create/produce videos for Infra Data Centers (IDC) Radar. Create and edit documents for IDC. M365 engineerBASF CorporationTechnical Writer/ Information Management Specialist, Document Control Coordinator (EHS), Utilities Department Document Manager05/01/2021 to 06/10/2022 Maintained local websites and SharePoint sites in Texas and globally Updated Contracted Services Portal using AEM Developed and maintained the EHS Responsible Care Management System website Updated and edited documentation as requested Interfaced with groups to avoid duplication of effort where possible Local go to resource for upgraded hardware and software instructions Member of EHS/ERP Steering Committee (as communication lead) Writer/editor for corporate EHS safety standards, procedures, training decks, and other documents Edited documents from non-native English speakers to transform them into proper English SharePoint site creator/manager for several internal groups Gap analysisBASF CorporationCommunication Specialist, Texas Webmaster, BASF Today (electronic bulletin board) Administrator/Power User/Manager, Document Control Coordinator (NCU), IT Asset Manager05/01/2016 to 05/01/2021 Maintained local and global websites and SharePoint sites Maintained Contracted Services Portal Maintained the EHS Responsible Care Management System website Maintained the Life-saving RulesTM website and all associated collateral Created and maintained the Stewardship Savvy website Created, deployed, and managed content for area electronic bulletin boards (BASF Today) Edited various group/internal publications (Freeport Beat, Freeporter, other messaging) Manufacturing representative for upgrading the Freeport electronic bulletin boards Project Galilei contact for EHS document conversion to new format and control of documents including creation of file structures Updated and edited North American and Freeport group EHS documentation as requested Interfaced with groups to avoid duplication of effort where possible Led other facilities to upgrade filing system to enable nationwide live links
Local go to resource for upgraded hardware and software instructions Member of EHS/ERP Steering Committee (as communication lead) Edited documents from non-English speakers to transform them into proper English Writer/editor/manager of Freeport safety standards, procedures, training decks, and other documents Electronic bulletin board administrator (Visix)BASF CorporationTechnical Writer/ Contracted Services Portal Specialist07/30/2012 to 05/01/2016 Created and maintained Contracted Services Portal using in-house tool (Contino) Created and maintained the EHS Responsible Care Management System website and all associated collateral Created and maintained the Life-saving Rules website and all associated collateral Updated and edited documentation as requested (have worked closely with EHS to update their documents and the annual Hurricane Plan) Interfaced with groups to avoid duplication of effort where possible Led other facilities to upgrade filing system to enable nationwide live links
Local go to resource for upgraded hardware and software First responderICONMADocument Management Specialist at Dell (contract)04/11/2011 to 07/31/2012 Converted legacy documents from acquired company into Dell standard format Created Dell standard for Training Group Created style sheet for Training Group Ensured continuity over all Training Group documentation Proofread documents and edited for grammar, mechanics, and syntax Posted new documents to public SharePoint site after final approvalsViridis Public SafetyTechnical Writer / Training Developer01/15/2011 to 07/01/2012 Wrote user guide for records management system (SaaS) Wrote technical design documentation (TDD) for records management system Proofread and corrected software outputs and screen dialog Coached narrators on correct iteration and pronunciation of technical terms Developed and wrote lesson plans and quiz questions for training software users Proofread and rewrote corporate planning documents Proofread and edited test platformSychron Advanced Technologies, Inc.Director of Corporate Communication / Technical Writer11/06/2006 to 02/28/2011 Created Sychron format/style guide Standardized all documentation to fit Sychron format Developed and maintained document control process Updated corporate website to correct grammar and ensure continuity Created and maintained customer support website, including software downloads, links to online and printable documentation, and online help Contributed to software creation by writing error messages and other UX information Maintained latest documentation updates for software releases (included all technical manuals, software administration guides, deployment instructions, best practices, installation guides, and product release notes) Installed software to field test manuals and adjusted documentation as necessary and/or recommended software fixes/enhancements Designed and wrote documents using incomplete and sometimes non-final specifications Developed online help (HTML) for inclusion in software releases Documented JavaScript routines for inclusion in software manuals Wrote and edited all software manuals for grammar and continuity Assisted executive team with creating and updating executive summary and private placement memoranda Created training documentation for customers Coordinated multiple writing projects Developed and deployed in-house policies and procedures HR contact for office Office manager Project manager prepared, shipped, tracked evaluation to potential customers Contributed to and maintained Engineering Department wiki Designed and maintained Technical Publications website (internal) Created SharePoint site (internal)agileTCPTechnical Writer (contracted to AMD)09/2006 to 11/2006 Converted engineering bulletins from the field to procedures for inclusion in the next published manual Observed procedures in the lab to create written documents for user manualsPatrick DeChristopher, Inc.Manager for Income Tax Preparation Company09/2002 to 10/2006 Responsible for over 1,250 tax accounts while providing company-wide account administration, scheduling, and client arbitration Increased profits threefold by increasing company client base from 400 to 1,200 accounts within first tax season Worked extensively with IRS and financial institutions to resolve taxpayer issuesTokyo Electron America, Inc.Technical Writer and Field Engineer Trainee for East Coast Manufacturing06/2000 to 09/2002 Solely created new database tracking system for new and updated parts for Etcher series machines in Japan Authenticated parts ID books while streamlining process flow for parts ID books Contributed to documentation of wafer fabrication systems for global semiconductor industry to ensure quality Generated collateral such as documentation for users, software, hardware, and machine management Technical trainer for field and support engineers Field engineering trainingPflugerville High SchoolIT Coordinator, World History Teacher, English Teacher01/1997 to 05/2000 Teacher of the Month (September 1999) for outstanding teaching, scholastic achievement, and dedication to job Generated all teaching materials including original textbook for newly created world history class Maintained entire school computer system while teaching classes Networked Connally High School for Internet and networked Pflugerville High School math and physics labs for Internet and LAN Created environment for special needs students to remain in a regular classroom more hours than any teacher on campus Introduced PC-to-TV video concept to teachers, which became a district-wide standard Recommended and incorporated MYGRADEBOOK software for teachers, whichevolved into online gradebooks for teacher and parent access Had the highest pass rate at PHS for social studies, even when class sizes reached 45 Provided in-service teacher training for computer software and hardware use, including principals and support personnel Wrote software user manuals for district employeesTandy Electronics / AST ResearchProject Manager / Document Control Manager09/1991 to 10/1993 Directed production and design control of new computers with design engineering augmented and managed Document Control Department for ISO 9002 compliance Worked with Purchasing Department to create process for parts inventory maintenance Wrote assembly instructions in collaboration with manufacturing and quality engineers Wrote employee handbook for Fort Worth factoryDun and Bradstreet Logistics Data SystemsAssistant to CFO04/1990 to 09/1991 Maintained data flow for quarterly reports preparation Generated quarterly reports from Accounting Department Coordinated all travel for Accounting and Sales Departments Retained and supervised all contractors who modified interior offices Edited all presentations and correspondence for Accounting DepartmentEDUCATION 1993 graduate of University of Texas (Arlington), Bachelor of Arts, cum laude with emphasis on English grammar and social studies (Post-Weimar Republic Germany) Minors in German, journalism, and English literature Certified for secondary education (social studies and English) in 1996 (equivalent tomaster s degree)PUBLICATIONS PrCandidate's Name , editor) Reviving U.S. Manufacturing Is The Wrong Goal to Set to Improve The Economy(ForbCandidate's Name , editor) Blogs on forbes.com (Sekora)HONORS Phi Alpha Theta Omicron Kappa Chapter (National History Honor Society) Alpha Chi Texas Alpha Chapter (Honor Society) Golden Key National Honor Society Phi Delta Kappa Scholarship Recipient Mid-Cities/UTA ChapterCOMMUNITY SERVICE Charter member of the Surfside Beach, Texas, Lions Club (2014-2019) Secretary, Surfside Beach, Texas, Lions Club (2014-2019) Village alderman, Surfside Beach, Texas (2014-2016) Save Our Beach Association (SOBA) webmaster, document designer (2015-2018) Village of Surfside Beach webmaster, document designer (2014-2018) St. Patrick s Day Organization of Surfside Beach webmaster, document designer Old Velasco/Surfside Beach Historical Committee webmaster, document designer City of Brookside Village webmaster, document designerTECHNICAL SKILLS Publishing Tools: Microsoft Visual Studio, Adobe Acrobat, Adobe Acrobat Distiller, WordPress, Contino, Microsoft Publisher, KompoZer, Visix, concrete5, Adobe Experience Manager, DITA XML Video Tool: Camtasia Document Creation: Microsoft 365 (Word, Excel), Google Suite/Workspace Document Management: SharePoint, Documentum. Aconex Graphics and Presentations: Microsoft 365 (Visio, PowerPoint), LucidChart, Mural, PaintShop Pro, IcoFX, SnagIt, Snipping Tool, Paint Information Management: Microsoft Project, Access, InfoPath, GSD*, Butterfly*, wiki creation and maintenance Virtualization: Sychron OnDemand Desktop, VMware applications*Meta-specific tool |
