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**TS/SCI Clearance** Experienced InformationSecurity Analyst with proven history of managingsecurity of physical and cloud infrastructure. Adept at identifying security risks and improving security architecture designs. Proven to maintain efficiency in high-stress situations.PROFESSIONAL SUMMARYISC Consulting Group - System Administrator 2Fort Gordon, GA  06/2022 - CurrentWORK HISTORYEstablishes network specifications and analyzesworkflow, access, information and securityrequirements.Creates and maintains student accounts, mirrorscadre personnel processes with an estimatedstudent throughput of 16,000 annually.Performs proactive preventive maintenanceschedules to prevent unnecessary downtime.Forecasts future trends in Cloud computing andcontent virtualization with AWS, Azure, GoogleCloud, VMWare, Citrix).Supports desktop environments comprising bothMicrosoft Operating Systems and successfullyexecutes and performs: essential tools forhandling files, directories, command-lineenvironments.Performs VTC Administration, topology,configures, and monitors VTC systems.Troubleshoots and support for NIPRNET, SIPRNET,SKILLS Data security / Customer Service ARS / Office 365 / SolarwindsVirtual Private Network (VPN) / VirtualServer CIS Compliance / IT Hardware Support Communications Critical thinking skills / LeadershipCisco Unity Administrator /Administrator Privileges End-user support / VIP Level SupportNetwork administration / ActiveDirectory LAN protocols / equipment setup Technical troubleshooting / PKI Data management / EncryptionFirewalls / Gateway / NetworkProtocolsAWS Certified Sys Ops AdministratorAssociateCySa+Security+Network+DISA HBSS Admin (301)DISA HBSS Admin (201)MD-100MD-101CERTIFICATIONSDONTE IVERY E: EMAIL AVAILABLEP: PHONE NUMBER AVAILABLEA: Grovetown, GA 30813Salient CRGT - Network/System Administrator 2Fayetteville, NC  11/2021 - 03/2022TMR - System Administrator Fort Bragg, NC
01/2020 - 10/2021Provides customer care and service, maintainsexcellent customer relations. Apply projectmanagement process for decision making.Deploys, configure, and maintain systems,including software installation, update, and coreservices.Runs various services: domain controllers, activedirectory, files shares, and group policy as well as perform monthly Security Technical InformationGuide (STIG) for all CCoE servers for complianceand produces monthly reports.Manages users and groups through a centralizeddirectory for authentication.Performed day-to-day LAN and WANadministration, maintenance and support.Provided Tier 1 & 2 level technical support for ITs function; provided optimum service to thegovernment customer.Maintained functionalities and security fornetwork infrastructure, server infrastructure, and desktop/laptop computers in accordance withgovernment customer policies and procedures.Maintained and updated current assetmanagement database.Operated in/on Windows, Linux, and operatingenvironments; accessed VoIP systems andMobile Device Management platforms &deployments.Assisted with scripting for administration,automation, and monitoring.Assisted with & enforced monitoring theprocedures, guidelines, regulations, policies,directives, plans and instructions established bythe customer.Evaluated and reported to managementtechnologies to enhance capabilities.Communicated via phone, portals, and instantmessaging with end-users and techniciansLockheed Martin - Operational Fleet SupportFort Bragg, North Carolina  08/2016 -11/201724x7x365 in large centersServed as initial point of contact for resolution of desktop/laptop/mobile issues for more than 70KUnited States Special Operations Command(USSOCOM) & customers worldwide.Resolved over 300 trouble tickets; documentsand reports work orders using Remedy ActionRequest database system.Verified root causes, mitigated risks & resolvedissues; knowledgeable of network routing,troubleshooting, and network applications.Diagnosed, troubleshoots, and resolvedhardware and software issues in securityoperations such as but not limited to thefollowing: (desktop, laptop, mobile, VTC, printers, VOIP, VPNs, and software applications).Provided help desk assistance for USSOCOMclassified and unclassified network systems(email, Active Directory, MS share points, MSO365, SVOIP / VOIP). Used Active Directory andActive Roles Systems; elevated permissions tocreate/modify Enterprise user and groupaccounts.Trained & mentored 20 entry technicians todeliver optimal customer service withorganizational protocols and procedures.Worked independently or through teamcollaboration.Organized subsystems to execute collections ofdata for fleet motor vehicles, billing, repairs &registrations worth $1B.Coached staff on daily performance andconducted evaluations to constructively addressconcerns pre/post vehicle deployment.Entered data into software and applications;recommended stringent policy to secureinformation-system data.Ensured immediate resolution of issues; managedcustomers' expectations of support andtechnology functionality in order to providepositive experiences.United States Army - GeneratorMechanic/Information Technology AssistantFort Bragg, North Carolina  09/2006 - 06/2016Kept abreast of regulatory requirements:accrediting bodies, federal, state, localrequirements and Lockheed Martin's policies.Encrypt sensitive data.Maintained property books and accountingsystems with accuracy to facilitate efficientprocessing.Generated ad-hoc & maintenance reports;identified KPIs and met milestones for projects.Performed diagnostics & evaluations, loadedsoftware, configured hardware on fleet vehicles,reports, & systems.Planned and oversaw configuration changes forsecurity infrastructure platforms.Oversaw scheduling & planning for dailyoperations for maintenance, emergency repairsand overhaul of generators (static/mobile) andcomputer equipment.Managed equipment, supplies, and resources inexcess of $5M.Rebuilt & upgraded over 700 desktops; ensuringcompliance w/security protocols.Created, oversaw, and updated policies,information, standards, and guidelines regularly.Aligned closely with other departments in effortsto better understand product features so thatappropriate training materials could bedeveloped.Answered IT requests via phone, email, live chat,or instant message and explaining solutions intechnical and non-technical terms.Collaborated with stakeholders to addresstechnical issues and develop effectiveresolutions.Resolved over 215 service tickets per week;repaired 35% within 24hrs.Improved reliability of supply chain software,systems, database, and order processingthrough accurate record-keeping and datatracking.Drilled down and evaluated user problems, usingtest scripts, personal expertise and probingquestions.