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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dixie DriveSelma, North Carolina Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo acquire a high impact position as an Office Manager or Receptionist within the private sector where I can apply my knowledge, experience, and delivery of efficient patient/client care services that I have exemplified throughout my career.WORK EXPERIENCECity of Richmond, Department of Social Services June 2019 December 2020 (retired)Social Caseworker Supervisor (ICM Supervisor) Richmond, VirginiaSupervises staff; reviews and approves long and short-term case actions of staff; and designs and implements programs and procedures to ensure goals are met in a timely mannerCompiles, analyses, and reviews statistical data for upper management. Researches and evaluates labor market trends and occupational/statistical data to identify areas for growth and work opportunities for clientsProvides accuracy and timeliness of benefits and service delivery by keeping current with federal, state, and local laws, rules, and regulations and monitoring compliance by the DepartmentMonitors contracts and invoices with vendors to ensure cost and payment complianceFormulate, interpret, and implement policies and operating practicesRead and interpret manuals/guidance for benefit and service programsRepresents the Department at community meetings, interagency functions, and at appeal hearings. Prepares and conducts training to ensure policies and procedures are understood and implemented.City of Richmond, Department of Social Services April 2009 June 2019Intensive Case Manager (ICM) Richmond, VirginiaPerforming a variety of duties that requires independent discretion, judgment and control over the accuracy, neatness and timeless of the work productAssist families in receiving Temporary Assistance to Needy Families (TANF) to attain self-sufficiency through the Virginia Initiative for Employment not Welfare (VIEW) ProgramEffectively communicate to a diverse populationProvide the benefits of welfare to work opportunities, conduct initial assessments and reassessment to help eliminate barriers to employment such as homelessness, substance abuse, childcare, transportation, and utility crisisCollaborate with clients to formulate a goal-oriented service plan, aid and monitor clients in achieving goals set in service plan, provide crisis intervention services through usage of federal, state and local community resourcesCounsel clients in effective employment search, encourage education and training programs to strengthen individual and community sustainabilityManage benefit programs such as TANF, SNAP, and Medicaid, General Relief, and Emergency Assistance. Complete financial request for client servicesProcess and manage all Refugee cases within agency to ensure clients receive ongoing benefits which include Refugee Cash Assistance and Refugee Medical AssistanceCompile weekly, monthly, and quarterly reports tracking the clients success in participation with the VIEW program and refer client to local agencies that is offered outside of the communityWork with Full Employment Program (FEP) to assist clients with employment opportunities through partners of the City of RichmondFacilitate workshops; participate in community outreach programs and detailing services offered through social servicesFacilitator for Virginia Initiative for Employment, not WelfareIdentify and recommend solutions to team problems and serve as team leader. Serve as a mentor and trainer for new hires on all program applicationsServe as acting supervisor for VIEW Supervisor in her absence; by conducting case readings and authorizations; andAssist in facilitating the Job Readiness/STARS classes as needed.City of Richmond, Department of Social Services August 2014 July 2016 Aging and Disability Care Coordinator *Special Assignment* Richmond, VirginiaAddressed calls from the Senior/Disabilities Help Line inference to issues such as housing, transportation, home repairs, financial assistance, companion services, grandparents raising grandchildren issues, safety, and landlord/tenant issuesCoordinated in-home services, application assistance for Medicaid, Medicare through VICAP, SNAP, Heating/Cooling/Crisis applications and conduct well-being checksAssisted older adults and disabled individuals in their request for various services within the City departments, as well as services with outside agencies; andConducted community outreach events in an effort to promote the services provided by the Office on Aging Persons with Disabilities.City of Richmond, Department of Social Services March 2006 March 2009 Benefits Program Specialist (BPS) Richmond, VirginiaInterviewed applicants to determine eligibility for assistance as needed, securing the necessary information, and evaluating it for consistency and accuracyManage a caseload of at least 1200 cases including re-certifications, processing changes, interim reports, and service referralsServed as the acting supervisor in the absence of the Benefits Program Supervisor answering and returning telephone calls from clients in a timely manner; andExplained and applying policies and procedures, ability to make eligibility decisions independently by using policies, rules, and regulations to applicants/clients situation; prepare and maintain records and reports on individual and work in an organized workstation.MCV Hospital/VCU Health System November 2000 March 2006Administrative Assistance/Financial Counselor Richmond, VirginiaProvided extensive administrative support directly to the Director of Financial Counseling/Governmental Services, and four departments, which include Patient Access Services, Financial Counseling, Medicaid Eligibility Unit and Governmental ServicesManaged all department policies and procedures, maintaining the daily electronic calendars for the Director and ManagerPrepared and maintained weekly, monthly, and quarterly management reportsUpdated spread sheetsCoordinated and scheduled meetings, travel arrangementsComposed all memos and department correspondencesManaged each departments monthly budget, ordering all department supplyAnswered and directed telephone call to appropriate departmentsActing as liaison for the Director by maintaining contacts with the public and other departments within the hospital systemObtained internal and external mailWorked on special projects, typing, proofread, and editing new policies and procedures created by the Director via dictation; andCreated all department vouchers for payment to vendors and maintaining an organized filing system for the department.Kohls Department Store 349 & 310 December 2000 January 2005Cashier & Customer Service Representative Midlothian & Richmond, VirginiaAssisted customers on and off the sales floor,Made and answered phone callsTrained new cashiersAssisted with merchandise freight processingSolicited Kohls Charge Card applications; andWorked the service desk by completing customer returns, purchase adjustments and rain checks.OSI Collections June 1998 November 2000Collection Agent Richmond, VirginiaProcessed arrangements to repay bad debtsWorked with customers on special payments termsExplained policies and proceduresParticipated in reorganizing training procedures for new employees on collection floor meeting a least a $50,000 goal a month, andAssisted company President on special projects and maintaining great customer service and problem-solving skills.New York City Police Department August 1988 January 1996Crime Analysis Specialist New York, New YorkProcessing stats of criminal activities in the area,Processing court affidavits for the criminal justice system,Dispatching and teletype for officers,Processing complaint reports, interviewing crime victims,Assisting the detective unit with criminal incidents.United States Air Force Reserve/Active Duty October 1980 September 1998Administrative Cargo Specialist (E-6) McGuire AFB, New JerseySupervised twenty Air Cargo SpecialistProcessed freight received and sent out of the warehouseTrained new airman in cargo specialist procedures -conduct all training for warehouse safety and equipment; andMaintained control of quarterly and monthly reports.INTERNSHIP/VOLUNTEERSafe Harbor Shelter March 2014 June 2014Internship Client Service Advocate Richmond, VirginiaProviding services to anyone who has experienced sexual and/or domestic violence,Providing one-on-one counseling,Referring clients to outside resources,Providing client advocacy to individual including children, crisis interventionMaintaining 24-hour Crisis Line.Family Transition, LLC March 2013 July 2013Internship Mental Health Counselor Richmond, VirginiaConducted intake/assessmentsConducted home visits of clients; andDocumented all case notes and referrals and utilize/research outside resources that would be beneficial to the client.Rubicon, Inc. April 2012 August 2012Internship Substance Abuse Counselor Richmond, VirginiaWorked with outpatient clientsFacilitated substance abuse groupsConducted intake/assessmentsConducted urine analysesWorked with detoxification programs; andParticipated in women and mens treatment center programs.EDUCATIONUniversity of Phoenix -Richmond, VirginiaBachelor Degree in Human ServicesUniversity of Phoenix -Richmond, VirginiaAssociate Degree in Human ServicesBryant & Stratton College -Richmond, VirginiaCertification in Medical BillingRCA/Century 21 School of Business -New York, New YorkCertification in Credit & CollectionFranklin K. Lane High School -Brooklyn, New YorkDiplomaSOFTWAREMicrosoft Word, Excel, PowerPoint, Access, Outlook, Internet,PARS,Insurance Verification,IDX, TRS, Medical Billing and Coding,SNAP, TANF, Medicaid, Emergency Assistance, ESPAS, VACMSREFERENCESProfessional and personal reference is available upon request. |
