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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Cell#: PHONE NUMBER AVAILABLEMailing Address: Street Address
Professional ProfileAssertive, adaptable, optimistic, goal-oriented individual with an intensive background in the Customer Service and the IT Help Desk Specialist position. I am currently seeking a Full-time position in the Customer Service or Data Entry field.SUMMARY QUALIFICATIONSDetail OrientedCertified Business Technology/ Office AdministrationMicrosoft Office ProficientTeam PlayerExcellent Time Management Skills10+ years in the Customer Service backgroundCUSTOMER SERVICE EXPERIENCEJackson Hewitt Tax Service-Avon, IN 46231 December 2023-April 2024Tax PreparerPrepared Clients 2023 taxes, plus prior year taxesAssisted some clients with making their payments online whether they had owed either Federal or StateAssisted Clients with tracking their refunds online for Federal Refunds, website IRS.gov and for Indiana Refunds, website is IN.govAssisted Clients in retrieving their missing tax documents.Jackson Hewitt Tax Service-Avon, IN 46231 January 2017-April 2023Receptionist/Office SupervisorScheduled Appointments for Clients to file taxesGreeted all Clients as they entered the officeExecuted that all of file cabinets containing our Clients Tax Files was attainableOrganized Clients folder to be placed inside of my desk on a daily Appointment basisForge Industrial Staffing-Indianapolis, IN 46214 August 2019-September 2019Quality Control AssistantJobsite located at LSC Communications in the Park 100 area in Indianapolis, IN 46254Had to thoroughly check all the Customers packages before they could be shipped out.For example, I had to do all of the following: inspect the merchandise was looking in good shape, which consisted of School books for K-12 Grade.If all the merchandize wasnt inside the box, I had to go pick the item out of the location, after researching where the item is currently located at in the Computer Database.EDUCATIONIVY TECH COMMUNUTY COLLEGE-Indianapolis, IN 46208 August 2018-Still in ProgressIT Help Desk Support Specialist Earned 42CreditsIndy Pendence Job Core- Indianapolis, IN August 2008-January 2009Business Technology/Office Administration Certificate GraduatedGained knowledge with Microsoft Office SuitesInstalled the Mavis Beacon Software on the PCRequirement to pass Course Must type 50 WPMIPS ADMINISTRATION BUILDING- Indianapolis, IN 46204 April 2005-August 2005G.E.D. DIPLOMATRAININGIndianapolis Urban League-Indianapolis, IN 46202 May 2019-June 2019New Beginnings Program (Employment Readiness)Ivy Tech Community College-Indianapolis, IN 46208 September 2017- April 2018Project Grow Pass the Torch for Women-Indianapolis, IN 46217Work One-Indianapolis, IN June 2017Employ Up Career DevelopmentCERTIFICATECERTIFICATEJackson Hewitt Tax Service-Avon, IN 46231 June 2022Recognized for 6+ years working as a receptionist |
