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Objective: To obtain a challenging position creating opportunities for growth and advancementExperienceTele Tech (United Healthcare Insurance Medicare Insurance Advocate 05/2020- 01/2021I interacted with new and existing members educating consumer options and assisted with any enrollment needs. Planned, prioritized, and maintained sales quotas. Answered phones for customer and prospective contacts. Utilizing the softphone and my personal computer in a 100% remote Call Center and Customer service sales environment. Effectively resolved concerns. Inform consumer of available plans in areaMecklenburg County Health Department Administrative Assistant III 10/2018-05/2020Performed confidential data entry such as payroll. Verified insurance. Gathered data conduct research and compile information. Created correspondence, and files and maintained records. Prepared reports. Transcribed meeting minutes. Communicated with customers and County staff by email, phone or in person. Scheduled appointments in the call center office and clinical environment. Adhered to policies, and procedures as well as worked with multiple departments to accomplish goals, and scheduled for 6 different clinics at several other locations Performed office duties such as filing and data entry. Worked on special clinical projects to support and administer vaccinations and immunizations for the community public healthcontact tracing For COVID-19 pandemic.S&S Home Improvement Administrative Office Manager 10/2011- 05/2020Solicit for new business, Perform all HR front office and back-office duties. Maintain files voicemails, emails accounts payable, receivable estimations. Work with vendors and contractors to complete projects. Obtained building, demo, upfit, electrical and plumbing permits to complete projects. Completed estimations for insurance claims. Managed sales and projects such as roofing, tile, landscaping, cabinetry, Carpentry, wood laminate floors, decks and landscaping. Ordered materials and communicated with clients for satisfaction and additional work.Conduent @BCBSNC Benefit Verification Specialist 01/2014-10/2016Verified insurance benefits in a call center environment. Uses online telephonic systems to verify prospective benefits. Ensures coverage area. Verified plans, in network and out of network. Covered and excluded benefits as well as Out of pocket Max, donut holes, catastrophic coverage. Located physicians, dentist and vision networksDekalb Women Specialist Medical Assistant 07/2009-09/2011Schedule appointments, interview patients for history. Collected specimens, prepped exam rooms, patients, and physician. Collected specimens, Prepped patients, and physicians for exam. Stocked exam room, procedure, and storage rooms. Utilized empathy, organization, communication skills as well as problem solving skills.Windstream/ Alltel Telecommunications Senior Sales Representative 04/2004-08/2008SkillsType 45 wpm, 8000 KSPH, Windows, NT, Office, Windows Suite, Outlook, Excel, Word and PowerPoint, AccessCommunicator Solution focused Team builder PlanningNegotiator Support focused Scheduling PayrollReasoning Positioning MotivatorReferences available upon request.